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    SG-1100 RMA

    Scheduled Pinned Locked Moved
    Official Netgate® Hardware
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    • K
      klagid
      last edited by

      I had an SG-100 completely die. I sent the device in for RMA about 6, and it was accepted. Furthermore, I sent Netgate my shipping address 6 days later per their request....weeks have passed with no communication. I sent email inquiring about an update and they responded by asking for my shipping address again. Is this typical Netgate support?

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      • F
        FSC830
        last edited by

        No.
        Seems you have been hit by any bad luck in processing.

        Regards

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          No that's very much not typical for Netgate support. Do you have a ticket or RMA number so I can look into it?

          Steve

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