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    Australian NBN connection stops after random time

    Scheduled Pinned Locked Moved General pfSense Questions
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    • R
      rcoleman-netgate Netgate @bleve
      last edited by

      @bleve said in Australian NBN connection stops after random time:

      I don't believe it's 27.9 degrees all the time!

      That sounds kinda low, honestly. Could be reading the wrong detail. I can't comment on the third party hardware -- that's outside of the scope of my work.

      Ryan
      Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
      Requesting firmware for your Netgate device? https://go.netgate.com
      Switching: Mikrotik, Netgear, Extreme
      Wireless: Aruba, Ubiquiti

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        bleve @rcoleman-netgate
        last edited by

        @rcoleman-netgate It's 100% wrong!
        Under all this, is a FreeBSD 12.3 box, is it safe to install mbmon and see if it'll work?

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        • R
          rcoleman-netgate Netgate @bleve
          last edited by

          @bleve We don't recommend side-loading software but if you want to there's nothing to stop you from it.

          Ryan
          Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
          Requesting firmware for your Netgate device? https://go.netgate.com
          Switching: Mikrotik, Netgear, Extreme
          Wireless: Aruba, Ubiquiti

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            bleve @rcoleman-netgate
            last edited by

            @rcoleman-netgate I'll skip it, if it's not recommended.
            Thank you again for your time.

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            • B
              biggsy
              last edited by

              @bleve

              I'm guessing but it looks like you're with Aussie Broadband - based on that gateway IP address.

              What sort of NBN connection do you have? Just wondering what your "NBN modem/router" is.

              I'm with Aussie on HFC. I haven't had gateway monitoring on for more than three years. You could just try turning it off and see what happens. ABB-allocated IP addresses are very "sticky".

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                bleve @biggsy
                last edited by

                @biggsy said in Australian NBN connection stops after random time:

                @bleve

                I'm guessing but it looks like you're with Aussie Broadband - based on that gateway IP address.

                Yes, FTTP, with a static IP and a /24 behind it. The IP address won't change. Does it still want some sort of monitoring? Yes. A ping every second? Probably more than it needs!

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                  bleve @bleve
                  last edited by

                  @bleve so I've turned the ping interval down to 1 ping every 5000ms instead of 500ms. That should reduce the unnecessary pings too.

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                  • B
                    biggsy
                    last edited by

                    So you've got your pfSense box plugged directly into the NBN NTD?

                    If you don't have any luck with the 5000ms pings, I seriously suggest that you try disabling monitoring. The reason I turned mine off was simply because of false alarms. Never worked out what triggered them but they were false.

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                      bleve @biggsy
                      last edited by

                      @biggsy said in Australian NBN connection stops after random time:

                      So you've got your pfSense box plugged directly into the NBN NTD?

                      Yes
                      I'm not sure how else you'd do it? Or why you'd do it any other way?

                      If you don't have any luck with the 5000ms pings, I seriously suggest that you try disabling monitoring. The reason I turned mine off was simply because of false alarms. Never worked out what triggered them but they were false.

                      I'm certainly considering it! Thank you

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                        biggsy @bleve
                        last edited by

                        @bleve said :

                        I'm not sure how else you'd do it? Or why you'd do it any other way?

                        Only checking that you didn't have something else between the NTD and pfSense because you said something about the "NBN router/modem". All good.

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                        • stephenw10S
                          stephenw10 Netgate Administrator @bleve
                          last edited by

                          @bleve said in Australian NBN connection stops after random time:

                          Any idea for how I can get the temp sensor to behave? I don't believe it's 27.9 degrees all the time!

                          Assuming it's an Intel CPU go to Sys > Adv > Misc and set the thermal sensors to Intel Core.
                          That will give you the on-die CPU sensors data. You can add the thermal sensors widget to the dashboard to view them. And they will be logged in the Status > Monitoring graphs.
                          Yes that 27.9°C value is almost certainly bogus. Likely an invalid ACPI sensor location the BIOS is passing.

                          Since it's only the WAN that stops it's probably not an over temperature issue but 'almost too hot to touch' is worrrying.

                          Steve

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                            bleve @stephenw10
                            last edited by

                            @stephenw10 thank you, that worked a treat!

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                              bleve @bleve
                              last edited by

                              @bleve said in Australian NBN connection stops after random time:

                              @stephenw10 thank you, that worked a treat!

                              I popped a USB powered case fan on top of this little box, and the newly reported 52 degrees is now 35 (Celcius). Win!

                              Thank you again for your advice and assistance.

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                                bleve
                                last edited by

                                Followup on this, since we made the change to the service check, there's been zero outages, it's been 100% solid.
                                Also, the little USB fan I popped on top of the box, has kept the temp nice and low (mid 30's C).
                                Thank you all again for your help.

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                                • C
                                  crossdumb
                                  last edited by

                                  Any idea for how I can get the temp sensor to behave? I don't believe it's 27.9 degrees all the time!

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                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Only way you're likely to fix that sensor is a BIOS update. Or maybe a manually applied ACPI patch if you know exactly what it should be looking at.
                                    Just use the CPU on-die sensors.

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