pfSense Community Edition
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Hi,
I just want to know if TAC support from Netgate can assist and support the client who has community edition software installed in a 3rd party hardware but is willing to avail themself of the TAC Pro support. Is it possible or it will need to migrate to pfsense Plus from pfsense CE before it can be supported by TAC or TAC support is only applicable to Netgate pfsense plus hardware?
Thank you!
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@kevs said in PFSENSE COMMUNITY EDITION:
need to migrate to pfsense Plus
You answered your own question.
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You can get a support subscription on a CE install as long as it's a current version.
Steve
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@stephenw10
what does that mean then?"Support on pfSense CE installations not available after 12/31/2022"
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Hmm, maybe I missed something. Let me confirm....
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@stephenw10 said in PFSENSE COMMUNITY EDITION:
Hmm, maybe I missed something. Let me confirm....
You didn't.
Ryan just confirmed to me exactly what you said. Can't find the thread but it wasn't that long ago and he said the same as you.My guess would be that date was in reference to a specific version maybe?
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If you've installed pfSense software using your own hardware and need support for the software, or if you've exhausted the complimentary incidents that came with your firewall purchased from us, you can purchase Netgate Global Support here.
There is not written anything about wich kind of pfSense software, (CE or Plus) and you may buy global support
like you want and/or need it.Admin Edit: Links like that look like spam even if that wasn't the intention.
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@stephenw10 does it means that the user of pfsense CE can avail TAC subscription (TAC Pro or TAC Enterprise) and just need to have the latest CE version? in order to support by netgate TAC, am I right?
