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    Reinstallation image: how long to wait?

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • deemeryD
      deemery
      last edited by

      I followed the instructions to get "firmware access" installation image to try to fix the EFI partition problem, submitting a ticket as instructed (https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html). That was a couple days ago. I kinda expected an email with a link to the support ticket saying "your image is ready."

      How long does this take?

      dave

      S 1 Reply Last reply Reply Quote 0
      • S
        SteveITS Galactic Empire @deemery
        last edited by

        @deemery Usually they send it in 15 minutes or so, regardless of time of day that I've tried. I cannot remember if I got an immediate ticket creation email first, or not. I would submit again, check your spam filter, etc.

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

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