Freeze while connection interruption
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Hello Team,
I am using the Pfsense firewall in past 5 years. In recent times i am facing the issue if any connection got disconnected means the pfsense firewall has freezing once after hard reboot it will started working properly. I did 3 to 4 times in a day. After reboots i tring to see the logs there is no log created at the time of freezing and rebooting part.
Please anyone support to rectify this issue.Thanks
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@gislenitsupport what hardware are you running pfSense on?
what release of pfSense?
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I'm on a 2100 with 23.01 and I see this if the Gateway trips a drop packet alarm. Which seems to happen more frequently with this version, compared to prior version.
The connection never really drops, I can still access stuff outside, however when lost packet alarm trips and then clears, it is immediately followed by (newest to oldest message order)Mar 21 10:41:44 check_reload_status 430 Reloading filter
Mar 21 10:41:44 check_reload_status 430 Restarting OpenVPN tunnels/interfaces
Mar 21 10:41:44 check_reload_status 430 Restarting IPsec tunnels
Mar 21 10:41:44 check_reload_status 430 updating dyndns WANGW
Alarm clear message here
(everything is "normal" during this time.)
Alarm trip hereBest part is I don't use dyndns, IPsec tunnels, or OpenVPN, then reloading filters. During that very brief period, it "stops responding" for a second or so and it is fine again. Most times we never notice. So in these cases it doesn't appear to be the connection, but rather the restarting and filter reload causing the unresponsive behaviour.
There is no significant change in memory usage, and only a small uptick in CPU during these events.With the additional difference that mine isn't actually rebooting.
Could you be seeing something similar?
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@gislenitsupport Is there anything shown on the console? Often a drive failure won't leave any log entries.
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I am using the hardware which is provided by Netgate team and my pf sense version is community version.
My Latest firmware update is 2.6.0 & My FreeBSD version is 12.3 stable. -
@steveits
After restart there is nothing showing in console and system logs. -
@gislenitsupport Netgate hardware would normally be running pfSense Plus…what model number?
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@steveits
Hi,The model is pfSense 6 Port Firewall Hardware Appliance India – NFW7100U.
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@gislenitsupport If you were to reinstall with Plus you could look at https://docs.netgate.com/pfsense/en/latest/troubleshooting/disk-lifetime.html#emmc. Of course if there's a drive problem a reinstall may not succeed.
And/or there is a doc page about installing an m.2 drive. -
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@rcoleman-netgate Then you are suggesting this issue based on hardware right??
if the hardware issue means how to know which part is not functioning properly.
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@gislenitsupport No, I'm saying that @SteveITS suggestion is moot -- the recommendation of checking lifetime or reinstalling Plus from an image is not an option for your whitebox.
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@gislenitsupport Yeah sorry that's pretty sneaky for them to use the same model number.
The eMMC utility says it is available only on Plus. I guess you could upgrade?
Does the console show anything when it stops responding?