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    Netgate SG-3100 failed firmware upgrade.

    Scheduled Pinned Locked Moved
    Problems Installing or Upgrading pfSense Software
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    • M
      mikeh1975
      last edited by

      Attempted to upgrade to pfSense+ 23.01, and the upgrade hung. Made the mistake of power cycling the firewall 30 minutes later, and now I'm getting this on boot.

      Mounting filesystems...

        __
 _ __  / _|___  ___ _ __  ___  ___      _
| '_ \| |_/ __|/ _ \ '_ \/ __|/ _ \   _| |_
| |_) |  _\__ \  __/ | | \__ \  __/  |_   _|
| .__/|_| |___/\___|_| |_|___/\___|    |_|
|_|


Welcome to Netgate pfSense Plus 23.01-RELEASE...

random: unblocking device.
...ELF ldconfig path: /lib /usr/lib /usr/lib/compat /usr/local/lib /usr/local/lib/compat/pkg /usr/lib/engines /usr/local/lib/compat/pkg /usr/local/lib/freeradius-3.0.25 /usr/local/lib/ipsec /usr/local/lib/mysql /usr/local/lib/perl5/5.32/mach/CORE
done.
>>> Removing vital flag from php81... done.

Fatal error: Uncaught Error: Call to undefined function mb_strlen() in /etc/inc/util.inc:3389
Stack trace:
#0 /etc/inc/config.lib.inc(1228): array_get_path(Array, 'system/timezone', NULL)
#1 /etc/inc/config.inc(146): config_get_path('system/timezone')
#2 /etc/inc/gwlb.inc(25): require_once('/etc/inc/config...')
#3 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#4 /etc/rc.ecl(25): require_once('/etc/inc/functi...')
#5 {main}
  thrown in /etc/inc/util.inc on line 3389
PHP ERROR: Type: 1, File: /etc/inc/util.inc, Line: 3389, Message: Uncaught Error: Call to undefined function mb_strlen() in /etc/inc/util.inc:3389
Stack trace:
#0 /etc/inc/config.lib.inc(1228): array_get_path(Array, 'system/timezone', NULL)
#1 /etc/inc/config.inc(146): config_get_path('system/timezone')
#2 /etc/inc/gwlb.inc(25): require_once('/etc/inc/config...')
#3 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#4 /etc/rc.ecl(25): require_once('/etc/inc/functi...')
#5 {main}
  thrownLaunching the init system...
Fatal error: Uncaught Error: Call to undefined function mb_strlen() in /etc/inc/util.inc:3389
Stack trace:
#0 /etc/inc/config.lib.inc(1228): array_get_path(Array, 'system/timezone', NULL)
#1 /etc/inc/config.inc(146): config_get_path('system/timezone')
#2 /etc/inc/gwlb.inc(25): require_once('/etc/inc/config...')
#3 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#4 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#5 /etc/inc/config.gui.inc(39): require_once('/etc/inc/notice...')
#6 /etc/inc/auth.inc(34): require_once('/etc/inc/config...')
#7 /etc/inc/captiveportal.inc(29): require_once('/etc/inc/auth.i...')
#8 /etc/inc/service-utils.inc(25): require_once('/etc/inc/captiv...')
#9 /etc/inc/pkg-utils.inc(26): require_once('/etc/inc/servic...')
#10 /etc/rc.bootup(27): require_once('/etc/inc/pkg-ut...')
#11 {main}
  thrown in /etc/inc/util.inc on line 3389
PHP ERROR: Type: 1, File: /etc/inc/util.inc, Line: 3389, Message: Uncaught Error: Call to undefined function mb_strlen() in /etc/inc/util.inc:3389
Stack trace:
#0 /etc/inc/config.lib.inc(1228): array_get_path(Array, 'system/timezone', NULL)
#1 /etc/inc/config.inc(146): config_get_path('system/timezone')
#2 /etc/inc/gwlb.inc(25): require_once('/etc/inc/config...')
#3 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#4 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#5 /etc/inc/config.gui.inc(39): require_once('/etc/inc/notice...')
#6 /etc/inc/auth.inc(34): require_once('/etc/inc/config...')
#7 /etc/inc/captiveportal.inc(29): require_once('/etc/inc/auth.i...')
#8 /etc/inc/service-utils.inc(25): require_once('/etc/inc/captiv...')
#9 /etc/inc/pkg-utils.inc(26): require_once('/etc/inc/servic...')
#10 /etc/rc.bootup(27): require_once('/etc/inc/pkg-ut...')
#11 {main}
  thrown
Fatal error: Uncaught ValueError: Path cannot be empty in /etc/inc/notices.inc:101
Stack trace:
#0 /etc/inc/notices.inc(101): fopen('', 'w')
#1 /etc/inc/config.lib.inc(1162): file_notice('phperror', 'PHP ERROR: Type...', 'PHP errors')
#2 [internal function]: pfSense_clear_globals()
#3 {main}
  thrown in /etc/inc/notices.inc on line 101
Starting CRON... done.

Fatal error: Uncaught Error: Call to undefined function mb_strlen() in /etc/inc/util.inc:3389
Stack trace:
#0 /etc/inc/config.lib.inc(1228): array_get_path(Array, 'aliases/alias', Array)
#1 /etc/inc/util.inc(1917): config_get_path('aliases/alias', Array)
#2 /etc/inc/config.gui.inc(56): alias_make_table()
#3 /etc/inc/auth.inc(34): require_once('/etc/inc/config...')
#4 /etc/inc/openvpn.inc(36): require_once('/etc/inc/auth.i...')
#5 /etc/inc/filter.inc(30): require_once('/etc/inc/openvp...')
#6 /etc/inc/ipsec.inc(25): require_once('/etc/inc/filter...')
#7 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#8 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#9 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#10 /etc/inc/config.inc(51): require_once('/etc/inc/notice...')
#11 /etc/rc.start_packages(25): require_once('/etc/inc/config...')
#12 {main}
  thrown in /etc/inc/util.inc on line 3389
PHP ERROR: Type: 1, File: /etc/inc/util.inc, Line: 3389, Message: Uncaught Error: Call to undefined function mb_strlen() in /etc/inc/util.inc:3389
Stack trace:
#0 /etc/inc/config.lib.inc(1228): array_get_path(Array, 'aliases/alias', Array)
#1 /etc/inc/util.inc(1917): config_get_path('aliases/alias', Array)
#2 /etc/inc/config.gui.inc(56): alias_make_table()
#3 /etc/inc/auth.inc(34): require_once('/etc/inc/config...')
#4 /etc/inc/openvpn.inc(36): require_once('/etc/inc/auth.i...')
#5 /etc/inc/filter.inc(30): require_once('/etc/inc/openvp...')
#6 /etc/inc/ipsec.inc(25): require_once('/etc/inc/filter...')
#7 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#8 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#9 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#10 /etc/inc/config.inc(51): require_once('/etc/inc/notice...')
#11 /etc/rc.start_packages(25): require_once('/etc/inc/config...')
#12 {main}
2023-03-24T20:53:54.927934-04:00 - php-fpm 371 - - /rc.start_packages: PHP ERROR: Type: 1, File: /etc/inc/util.inc, Line: 3389, Message: Uncaught Error: Call to undefined function mb_strlen() in /etc/inc/util.inc:3389
2023-03-24T20:53:54.928381-04:00 - php-fpm 371 - - Stack trace:
2023-03-24T20:53:54.928445-04:00 - php-fpm 371 - - #0 /etc/inc/config.lib.inc(1228): array_get_path(Array, 'aliases/alias', Array)
2023-03-24T20:53:54.928503-04:00 - php-fpm 371 - - #1 /etc/inc/util.inc(1917): config_get_path('aliases/alias', Array)
2023-03-24T20:53:54.928556-04:00 - php-fpm 371 - - #2 /etc/inc/config.gui.inc(56): alias_make_table()
2023-03-24T20:53:54.928616-04:00 - php-fpm 371 - - #3 /etc/inc/auth.inc(34): require_once('/etc/inc/config...')
2023-03-24T20:53:54.928670-04:00 - php-fpm 371 - - #4 /etc/inc/openvpn.inc(36): require_once('/etc/inc/auth.i...')
2023-03-24T20:53:54.928724-04:00 - php-fpm 371 - - #5 /etc/inc/filter.inc(30): require_once('/etc/inc/openvp...')
2023-03-24T20:53:54.928777-04:00 - php-fpm 371 - - #6 /etc/inc/ipsec.inc(25): require_once('/etc/inc/filter...')
2023-03-24T20:53:54.928829-04:00 - php-fpm 371 - - #7 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
2023-03-24T20:53:54.928882-04:00 - php-fpm 371 - - #8 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
2023-03-24T20:53:54.928934-04:00 - php-fpm 371 - - #9 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
2023-03-24T20:53:54.928987-04:00 - php-fpm 371 - - #10 /etc/inc/config.inc(51): require_once('/etc/inc/notice...')
2023-03-24T20:53:54.929040-04:00 - php-fpm 371 - - #11 /etc/rc.start_packages(25): require_once('/etc/inc/config...')
2023-03-24T20:53:54.929092-04:00 - php-fpm 371 - - #12 {main}
2023-03-24T20:53:54.929142-04:00 - php-fpm 371 - -   thrown
  thrown
Fatal error: Uncaught ValueError: Path cannot be empty in /etc/inc/notices.inc:101
Stack trace:
#0 /etc/inc/notices.inc(101): fopen('', 'w')
#1 /etc/inc/config.lib.inc(1162): file_notice('phperror', 'PHP ERROR: Type...', 'PHP errors')
#2 [internal function]: pfSense_clear_globals()
#3 {main}
  thrown in /etc/inc/notices.inc on line 101
Netgate pfSense Plus 23.01-RELEASE arm Fri Feb 10 20:06:58 UTC 2023
Bootup complete

FreeBSD/arm (Amnesiac) (ttyu0)

login:

      S/N: 1931217524

      S 1 Reply Last reply Reply Quote 0
      • S
        SteveITS Rebel Alliance @mikeh1975
        last edited by

        @mikeh1975 you may not want to hear it but the safest thing will be to reinstall then restore your config.

        https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

        They usually send the firmware link pretty quickly.

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

        M 1 Reply Last reply Reply Quote 0
        • M
          mer @SteveITS
          last edited by

          @steveits said in Netgate SG-3100 failed firmware upgrade.:

          They usually send the firmware link pretty quickly.

          I can personally confirm this. I haven't used Netgate customer support very much, but at least for me, they've set the "CS" bar pretty high.

          1 Reply Last reply Reply Quote 0
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