New Netgate 6100 Appliance strange problem
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The igc ports are using discrete ICs as oppose to the ix ports which are part of the C3558 SoC.
Were the test clients you used all attempting to link at the same speed?
Was the switch you added 1G or 2.5G/
Are you able to test connecting using a cross-over cable?
The behaviour described (link to a switch but not a client) is exactly what would happen if auto MDI/X was not working. In previous cases that has not been seen but it's worth testing here.Also if this is a new unit you should open a ticket with us if you have not already done so:
https://www.netgate.com/tac-support-requestSteve
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@stephenw10 Hi
@morbo is having same issue as i. I had sent the unit back to my reseller and after testing they returned the unit saying that is perfectly functioning! They asked if i've tried to connect a switch to the port. By the time i said no, because never cross my mind that the port only works connected to a switch. Since all other ports and connecting just fine ( same laptop, same cables, everything equal.) In my case was port 2 (igc1)if i remember correctly. (i'm not using pfsense in the moment). But hey, nevertheless this is very strange all port are working just fine and only one is not! Or is this a problem with the units (since does not afect the same port (mine was igc1 and @morbo is igc0. So i only can conclude that is random).
For me even if i was using netgate, was not much big of a deal, because i would be using the 10gb ports to the main switch, but hey, nevertheless this is strange, And i paid almost 900€ for the unit!
Best Regards!
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@stephenw10 Yes, all tested clients have a 1G nic. Standard HP or Dell Laptops.
Both Switches that I have tested are 1G Switches. 1 Dell N1548 and 1 TP-Link 5-Port "Desktop" Switch.
Sorry, but we don't have any cross-over cabels anymore. So I can't test this. Is it possible to set the NIC to a specific speed with ssh? I can do this also on the Switch side, so a specific Link-Speed can be tested without auto-negotiation. I've seen such a problem only once with a very old "german postal service" hardware.
The unit is new, but also bought from the German reseller "volatech". So I don't think I can open a case at netgate.
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@morbo Same reseller i bought mine from. Mine was sent to them and returned with "no problem"! Because there, they tested the port connected to a switch, and guess what? it worked...so unit was just fine and not defective, and they returned it as is.
It is what it is...
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You can still open a ticket with us or with them.
The igc NIC/driver only supports auto-negotiation for the link speed/duplex. Setting a single speed in the webgui for it only restricts the speeds it can negotiate to that one value. so it won't link at all to anything that's set to a fixed link speed.
That applies to all the igc ports though so it's not the cause here.Steve
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@stephenw10 Hi, if i may ask,
Do you have other reports on this issue? On this specific model? or maybe the 4100 since is almost the same.....without the sfp+ ports....?
Thanks in advance!
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We have seen some and the results when we tested were inconclusive. As I said it behaves as though auto MDI/X is not working but in everything we have tested that was not the case.
Steve
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@stephenw10 What do you think is the best thing to do now?
Opening a ticket with volatech should result in the same answer as for @VisionSoul, because Port-1 works on a Switch.
Opening a ticket with netgate does also not help, because netgate didn't sell the unit to me?
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Open a ticket with us to discuss options: https://www.netgate.com/tac-support-request
If you reference this thread the support guys can ask me internally.
Steve
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@stephenw10 I did this right now. Thanks for your help.
