Pfsense/Netgate unable to login, Fatal error
-
@stephenw10 I can't log in at all, ssh, web anything. I won't be physically in front of the device for a couple of weeks at least as it in in a datacenter in another state. I will have to console into it I guess.
It is troubling the device just threw this error and can't be logged in. Unless it was hacked, there is a issue somewhere in the code base. As it worked fine for months, then all the sudden this, with no login, except some occasional low volume OpenVPN sessions. It's in a rack, in a datacenter so power/ac is not an issue.
-
So you don't even see the login screen?
If there was no change made on the firewall then I would suspect a drive issue. If the boot drive fails services will fail over time as and when they need to read/write data. Without some sort of access it's hard to say though.
Steve
-
This is what the web page looks like when you go to the external web page (dashboard) to login. Just this string of characters.
A hardware failure, such as a disk sound plausable. But this XG-7100 is like a year and half old. So seems unlikely and is in a pristine enviroment, power/cooling and very low workload. In a few weeks will probably get to the bottom of it when I get console access. But it's very strange. I am glad it's still working on some level as a gateway.
-
@stormchaser5 If I was traveling on site I'd bring a USB stick with the install image on it just in case.
https://docs.netgate.com/pfsense/en/latest/solutions/xg-7100-1u/reinstall-pfsense.html
And maybe some type of spare/replacement. :-/There is also https://docs.netgate.com/pfsense/en/latest/troubleshooting/disk-lifetime.html#emmc
-
@steveits Thanks. It's been over year, since I was imersed in pfsense/netgate when I set this up. So I am going to have to sort through this. Thanks for your help. Working on these things in a loud, cramped data center is not fun.
-
@stormchaser5 oh gosh yeah. Bring earplugs. Or noise canceling headphones. As with airplanes! Makes a big difference.
-
@steveits Do you happen to know what type of disk is in the XG-7100 I should bring as a replacement? I am going to go on the assumption the disk is bad and a reinstall is required. It looks like they don't sell a XG-7100 anymore. So 1:1 swap out is not possible, if it is not the disk.
-
@steveits I found the docs.
https://docs.netgate.com/pfsense/en/latest/solutions/xg-7100-1u/m-2-sata-installation.html
-
@stormchaser5 m.2 mSATA. Not NVMe.
-
The 7100 also has on-board eMMC, it may not have shipped with an m.2 SATA drive.
But if the eMMC has failed you can always fit an SSD and boot from that.Steve
-
@stephenw10 I purchased a Western Digital 500GB WD Red SA500 NAS SSD - SATA III 6 Gb/s, M.2 2280, - WDS500G1R0B and hope to get installed this week.
Do you know what the typical filename /extension is for the configuration backup is for pfsense? I am sure I made a backup of it. Just need to search for it on my NAS.
-
Typical filename looks like this: config-pfsense.mydomain.biz-20220222183909.xml, where pfsense.mydomain.biz is to replace with the pfSense name followed by FQDN.
Regards