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    PfSense is unreachable after install

    Scheduled Pinned Locked Moved General pfSense Questions
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    • M
      mathomas3 @stephenw10
      last edited by

      @stephenw10 I was thinking this too that hardware might be an issue... that's why I loaded up Mint to validate everything and it worked fine...

      Dont know what's going on

      johnpozJ 1 Reply Last reply Reply Quote 0
      • johnpozJ
        johnpoz LAYER 8 Global Moderator @mathomas3
        last edited by

        @mathomas3 so pfsense ip is 192.168.1.3? and your router is 192.168.1.1.. If pfsense does not show an arp entry for 192.168.1.1 then no you would never be able to ping it..

        How exactly are you access pfsense gui via your screenshot - and it can't even ping itself?

        What IPs are what exactly? And where are you accessing the gui from?

        An intelligent man is sometimes forced to be drunk to spend time with his fools
        If you get confused: Listen to the Music Play
        Please don't Chat/PM me for help, unless mod related
        SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          I was assuming the old router is also pfSense.

          M 1 Reply Last reply Reply Quote 0
          • M
            mathomas3 @stephenw10
            last edited by

            @stephenw10 correct... my old router is PfSense... and the new one is just with newer hardware(none failing hardware)...

            the old hardware is 192.168.1.1 and the new hardware is currently at 192.168.1.13
            everything(except 192.168.1.3) can ping 192.168.1.1 but nothing can ping to/from 192.168.1.3

            IMG_20230401_201446.jpg

            How can I identify the NIC within the software... I can boot to Mint if needed... but the bios only provided a MAC address for the NIC atm...

            M stephenw10S 2 Replies Last reply Reply Quote 0
            • M
              mathomas3 @mathomas3
              last edited by

              @mathomas3 The whole reason for this change is that the USB modem falls offline after continues load... feels like the chipset is failing with the continued power draw of this modem...

              I am hoping that this new board can cope with the power draw of it...

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              • stephenw10S
                stephenw10 Netgate Administrator @mathomas3
                last edited by

                @mathomas3 said in PfSense is unreachable after install:

                How can I identify the NIC within the software...

                Identify it how?

                At the console drop to the command line (option 8) and run:

                ifconfig -vm em0
                

                That will show you the MAC address and the link status. Unplug the NIC and re-run it. Make sure the link state has changed.

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                • M
                  mathomas3 @stephenw10
                  last edited by

                  @stephenw10 I was able to get into the console and validated that media was connected and disconnected when I pulled the cable... just for grins I tried pinging google.com and it worked(dummy modem is still active strangely)

                  after disconnecting the WAN connection I tried pinging google again and it failed

                  Another thing that I tried (due to the managed switch that I have) I cleared all of the stats for this net router and tried to generate traffic by pinging from it and trying to access the web interface... this is what I got... Port 3 is what it's connected on
                  151158f9-8df1-4d6c-90a9-4b00bbc55976-image.png
                  If im reading that right... data is being sent To the router but nothing is coming back

                  I also tried a different known good cat5 and im still getting the same results

                  Nothing makes sense here
                  2b4a8488-5048-4906-b662-d38a645ccb42-image.png

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    mathomas3 @mathomas3
                    last edited by

                    @mathomas3 Im going to have to rerun the Mint test... it could have been using the WAN port to access the net... to validate the NIC isnt damaged

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                    • M
                      mathomas3
                      last edited by

                      Ok... hardware and setup confirmed to be working... the only issue here is PfSense...
                      I just booted into mint and confirmed that I was able to access the internet and also ping the current router...
                      What could be the issue here everyone? hardware is confirmed to be working... I have installed pfsense a number of times and the basic setup of this system(which I have done a number of times) isnt working...
                      8e96389d-7c95-4a31-b28b-c865713dd52f-image.png

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                      • M
                        mathomas3
                        last edited by mathomas3

                        anyone have a clue here? I think that I have tried everything on my end to resolve user error/hardware errors

                        is there someone more technical that can provide assistance?

                        could the builtin firewall be blocking traffic? How would one determine this?

                        johnpozJ 1 Reply Last reply Reply Quote 0
                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator @mathomas3
                          last edited by

                          @mathomas3 said in PfSense is unreachable after install:

                          could the builtin firewall be blocking traffic? How would one determine this?

                          Firewalls don't block ARP that I have ever seen..

                          If pfsense can not arp for 192.168.1.1, then it would never be able to ping it. Look in your pfsense arp table..

                          Do a packet capture on pfsense, do you see it send arp - do you not get an answer?

                          This old router at 192.168.1.1 - how exactly is it connected? Could you put up a drawing of how pfsense and this old router are connected.. Is pfsense lan interface directly connected to a lan port of this old router? Is there some other switch between them?

                          When you ping from this 1.232 IP with mint, is that actually running on the same hardware your installing pfsense too? Is that some other box?

                          That mint box is showing en01, while pfsense is showing em1 - en01 is normally a embedded nic, that is like on the soc, while em01 would be a actual card in the device and not the soc interface.

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Make sure the em0 MAC address shown in pfSense matches that shown in Mint.

                            Seems very unlikely it wouldn't though since we could see it correctly showing the link change in pfSense when you physically disconnected it.

                            Try running ifconfig -vvvm em0. Make sure you don't have some obscure hardware offloading value enabled.
                            I've never seen that on an em NIC but...

                            Steve

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              mathomas3 @stephenw10
                              last edited by

                              @stephenw10 @johnpoz I hope this finds you well... Sorry for the long delay... I was a bit frustrated with the thing so I decided to take a little time off... I have read all of your comments and I hope that I answered them all well... Things have not changed at all... So to try and bring everything up to speed...
                              I have two pfsenses on my network both connected via ethernet cables that run through a switch(that's how they should be able to communicate with each other and any computer be able to ping either device) and both using a usb hotspot as the WAN

                              I cant speak as to why mint and pfsense show different em1 vs em01... This system is a very small computer that would be used for a register or a very low powered display... clearly not a workstation so everything should be SOC

                              Problem. the LAN port doesnt work when running pfsense but works running mint

                              NewBox(things I have tried) 192.168.1.3
                              reset and ensured IP settings are correct
                              reinstalled the os and reset IP settings a number of times
                              I have validated wiring and hardware by booting into Mint and pulling an IP and pinging the OldBox(192.168.1.1)
                              I have setup an isolated network just for NewBox using separate hardware (newbox, switch, WAN modem, and a PC) NewBox wasnt pinging(even when DHCP was setup on it) nor offered DHCP leases.. manually set the IP on PC and still nothing
                              Booted NewBox using Mint which pulls an IP from OldBox and is pingable
                              Validated the MACs match when booted into PfSense or Mint

                              Fresh Menu Pic
                              c207fdf2-d84a-4506-ac73-be0a7f4a4530-image.png
                              NewBox Ifconfig
                              88cefb52-2cf4-4bc0-b439-10f17681b21f-image.png
                              Below are the results of ifconfig --vvvm em0
                              a4928cd4-1a47-4e5a-b61b-89ab2816dd73-image.png
                              NewBox ifconfig
                              3fda7fe3-5a1b-471c-9c8d-660abf008613-image.png
                              Ping to both New and Old from a different computer
                              62d80f81-a4cb-48a8-8060-bb391c93a938-image.png
                              OldBox showing an ARP only when using Mint on NewBox
                              6137e07a-8ad0-4ba3-bc6c-bb24ab329d8b-image.png

                              build layout with the small scale test that I mentioned with the Old currently serving out DHCP leases
                              42d623ca-a0db-418f-9f5a-8a4e901c6ce0-image.png

                              M 1 Reply Last reply Reply Quote 0
                              • M
                                mathomas3 @mathomas3
                                last edited by

                                Here is a screen grab from my switch... I cleared stats and let it site for about 30 seconds and this what I got... NewBox is connected to port 3
                                04dec843-8736-4ff2-8c71-14597228de9e-image.png

                                This was about 3 mins later and after doing a port scan of 192.168.1.3 which yielded zero open ports
                                805207c5-d499-4522-8965-23eff5b23fa4-image.png

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  So when you're in the 'Test' configuration if you set the PC to DHCP it doesn't pull a IP address?

                                  When if you connect the PC to the New pfSense LAN directly without a switch?

                                  M 1 Reply Last reply Reply Quote 0
                                  • M
                                    mathomas3 @stephenw10
                                    last edited by

                                    @stephenw10 correct... the PC didnt pull an IP(and yes I would have preferred to use a switch, that shouldnt have mattered in this case)

                                    the second part of your question... I have recently gotten cat5 connectors and I can make a crossover cable... do you think it's worth the time? I would think that the hub test should be valid

                                    johnpozJ 1 Reply Last reply Reply Quote 0
                                    • johnpozJ
                                      johnpoz LAYER 8 Global Moderator @mathomas3
                                      last edited by johnpoz

                                      @mathomas3 said in PfSense is unreachable after install:

                                      cat5 connectors and I can make a crossover cable

                                      Why would you think you need a crossover? Crossover hasn't been a thing since gig came out 1998 ;)

                                      Part of the 1000Base-T standard is auto-midx, if atleast one of the interfaces is gig, there is no need for a crossover.

                                      If your not getting dhcp there is something wrong with the switch, the cable or the interface(driver for the interface).. When you look on pfsense, or any of the devices connected to the same switch that pfsense is connected to do you see a mac address in the arp table of that device, does pfsense in its arp table see any of the other devices?

                                      Or maybe you have some messed up vlan config on the switch?

                                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                                      If you get confused: Listen to the Music Play
                                      Please don't Chat/PM me for help, unless mod related
                                      SG-4860 24.11 | Lab VMs 2.7.2, 24.11

                                      M 1 Reply Last reply Reply Quote 0
                                      • M
                                        mathomas3 @johnpoz
                                        last edited by

                                        @johnpoz ok... I connected the NewBox directly to the OldBox and setup(I hope this port to a complete new IP Scope) 2.1 and 2.3(for the NexBox) and using an existing PC on the network I am able to ping the OldBox at 2.1 while the NewBox at 2.3 isnt reachable...

                                        I also do not have vlans setup on the switch

                                        How would I check for which drivers are being used on the NewBox vs Mint? would it be worth trying a Dev build on this system?

                                        I bought this hardware as a "renewed" system so it's not something I would think exotic nor bleeding edge... something that linux should cover...

                                        M johnpozJ 2 Replies Last reply Reply Quote 0
                                        • M
                                          mathomas3 @mathomas3
                                          last edited by

                                          I checked what network card that I am using and it's a Intel I217-LM which has been supported by FreeBSD since version 8.4 till version 14(current)

                                          I checked which version of FreeBSD that PfSense I am currently running is 12.(something)... so I should be good there...

                                          Should I open a bug report here? I have confirmed the hardware, the drivers, the kernel, cables, in many different configurations... Im at a loss...

                                          cb828b50-1baa-4adb-a2b5-892eeb6b47d6-image.png

                                          M 1 Reply Last reply Reply Quote 0
                                          • M
                                            mathomas3 @mathomas3
                                            last edited by

                                            Well I just tried the Dev build while it was directly connected to the OldBox... no go there... in the morning I will try it going through the switch... Im losing hope...

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