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    Upgrade to pfSense Plus failed

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • Dobby_D
      Dobby_ @cductive
      last edited by

      @cductive said in Upgrade to pfSense Plus failed:

      I have one of those fanless PCs which came with a pre-installed version of pfSense. Is there any way of recovering from the error without having to re-install pfSense?

      Make be sounding strange, but I would not prefer to go
      with a pfSense installation from any source that is not
      from the original download website!

      #~. @Dobby

      Turris Omnia - 4 Ports - 2 GB RAM / TurrisOS 7 Release (Btrfs)
      PC Engines APU4D4 - 4 Ports - 4 GB RAM / pfSense CE 2.7.2 Release (ZFS)
      PC Engines APU6B4 - 4 Ports - 4 GB RAM / pfSense+ (Plus) 24.03_1 Release (ZFS)

      1 Reply Last reply Reply Quote 0
      • R
        rcoleman-netgate Netgate @cductive
        last edited by

        @cductive said in Upgrade to pfSense Plus failed:

        I have one of those fanless PCs which came with a pre-installed version of pfSense. Is there any way of recovering from the error without having to re-install pfSense?

        Pre-installed pfSense is

        1. a violation of the license

        2. a red flag.

        Go to pfsense.org/downloads/ and get the current release. If your NDI was registered you can upgrade through the GUI to Plus.

        Ryan
        Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
        Requesting firmware for your Netgate device? https://go.netgate.com
        Switching: Mikrotik, Netgear, Extreme
        Wireless: Aruba, Ubiquiti

        1 Reply Last reply Reply Quote 1
        • V
          Viper_Rus
          last edited by

          Half a day trying to update 2.6 downloaded and installed from the pfsense site. Plus activation key entered. When I select the pfSense Plus Upgrade branch, I get the error "Unable to check for updates".

          Dobby_D 1 Reply Last reply Reply Quote 1
          • Dobby_D
            Dobby_ @Viper_Rus
            last edited by

            @viper_rus

            Half a day trying to update 2.6 downloaded and
            installed from the pfsense site. Plus activation key
            entered.

            I was setting up 2.6 CE and upgrade to plus without
            any problems, but now if I want to upgrade to 23.05
            I got errors I have never seen!

            When I select the pfSense Plus Upgrade branch, I get
            the error "Unable to check for updates".

            My pfSense answered me "another upgrade process is running at this time"

            #~. @Dobby

            Turris Omnia - 4 Ports - 2 GB RAM / TurrisOS 7 Release (Btrfs)
            PC Engines APU4D4 - 4 Ports - 4 GB RAM / pfSense CE 2.7.2 Release (ZFS)
            PC Engines APU6B4 - 4 Ports - 4 GB RAM / pfSense+ (Plus) 24.03_1 Release (ZFS)

            S 1 Reply Last reply Reply Quote 0
            • jimpJ jimp moved this topic from Problems Installing or Upgrading TNSR Software on
            • S
              SlackerDude @Dobby_
              last edited by SlackerDude

              I also am experiencing a similar issue. I had to reinstall pfSense on my built box and found I could not register it by pasting my token (pfSense already knew of the machine). I toggled the thing back and forth between the latest stable 2.6 and Plus, even tried the dev version just to see if it could see that. I have run "pkg-static update -f", and "env ASSUME_ALWAYS_YES=yes pkg-static bootstrap -f" from both the console and a shell in the web interface, and essentially am told that certs cannot be loaded, there was an error fetching files, and finally ending with the line "Bootstrapping pkg from pkg+https://pfsense-plus-pkg.netgate.com/pfSense_plus-v23_01_amd64-pfSense_plus_v23_01/, please wait...".

              I am going to assume this is a known thing and that it is being researched. If I need to provide additional information, please let me know.

              R 1 Reply Last reply Reply Quote 1
              • R
                rcoleman-netgate Netgate @SlackerDude
                last edited by

                @slackerdude What's the full output?

                Ryan
                Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                Requesting firmware for your Netgate device? https://go.netgate.com
                Switching: Mikrotik, Netgear, Extreme
                Wireless: Aruba, Ubiquiti

                S 1 Reply Last reply Reply Quote 0
                • S
                  SlackerDude @rcoleman-netgate
                  last edited by SlackerDude

                  @rcoleman-netgate Unfortunately, I can no longer provide the output, as I decided to try switching over to the 2.7.0 development branch (manually installing it), then attempt to change within pfSense to the pfSense Plus branch. While I can set the update path under Update Settings to pfSense Plus, it continues to fail to retrieve updates under System Update.

                  I may have to take the above back, it seems I can copy most, if not all of the output from some buffered memory. Here is some:

                  
                  Shell Output - pkg-static clean -ay; pkg-static install -fy pkg pfSense-repo pfSense-upgrade
                  
                  Updating pfSense-core repository catalogue...
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  pkg-static: https://pfsense-plus-pkg00.atx.netgate.com/pfSense_plus-v23_01_amd64-core/meta.txz: Authentication error
                  repository pfSense-core has no meta file, using default settings
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  pkg-static: https://pfsense-plus-pkg00.atx.netgate.com/pfSense_plus-v23_01_amd64-core/packagesite.pkg: Authentication error
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  pkg-static: https://pfsense-plus-pkg00.atx.netgate.com/pfSense_plus-v23_01_amd64-core/packagesite.txz: Authentication error
                  Unable to update repository pfSense-core
                  Updating pfSense repository catalogue...
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  pkg-static: https://pfsense-plus-pkg01.atx.netgate.com/pfSense_plus-v23_01_amd64-pfSense_plus_v23_01//meta.txz: Authentication error
                  repository pfSense has no meta file, using default settings
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  pkg-static: https://pfsense-plus-pkg01.atx.netgate.com/pfSense_plus-v23_01_amd64-pfSense_plus_v23_01//packagesite.pkg: Authentication error
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  pkg-static: https://pfsense-plus-pkg01.atx.netgate.com/pfSense_plus-v23_01_amd64-pfSense_plus_v23_01//packagesite.txz: Authentication error
                  Unable to update repository pfSense
                  Error updating repositories!
                  
                  
                  
                  
                  Shell Output - env ASSUME_ALWAYS_YES=yes pkg-static bootstrap -f
                  
                  pkg(8) is already installed. Forcing reinstallation through pkg(7).
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
                  pkg: Error fetching https://pfsense-plus-pkg.netgate.com/pfSense_plus-v23_01_amd64-pfSense_plus_v23_01//Latest/pkg.txz: Authentication error
                  A pre-built version of pkg could not be found for your system.
                  Consider changing PACKAGESITE or installing it from ports: 'ports-mgmt/pkg'.
                  Bootstrapping pkg from pkg+https://pfsense-plus-pkg.netgate.com/pfSense_plus-v23_01_amd64-pfSense_plus_v23_01/, please wait...
                  
                  
                  

                  Does this help any?

                  R 1 Reply Last reply Reply Quote 0
                  • R
                    rcoleman-netgate Netgate @SlackerDude
                    last edited by

                    @slackerdude Looks like your system needs it's certificate bounced to get access to the repos.

                    You will need to open a ticket at https://go.netgate.com/ to get that resolved.

                    Ryan
                    Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                    Requesting firmware for your Netgate device? https://go.netgate.com
                    Switching: Mikrotik, Netgear, Extreme
                    Wireless: Aruba, Ubiquiti

                    S 1 Reply Last reply Reply Quote 0
                    • S
                      SlackerDude @rcoleman-netgate
                      last edited by

                      @rcoleman-netgate I followed your advice and opened a ticket, detailing my woes and your suggestion of having the system certificate bounced. There was a response within minutes asking me to try the upgrade again. I did and was successful. My system is now stable and up-to-date. Thank you for that suggestion!

                      Even though I'm not using a bought appliance (using the home/lab version of pfSense Plus on a self-built box), I was served quickly and efficiently. I am both surprised and grateful for the help. The unit I built was driven by the old shoestring budget thing, but when I replace it with a 2.5Gbps or greater capable unit in the future, it will likely be with an appliance.

                      1 Reply Last reply Reply Quote 3
                      • S
                        SamJWard
                        last edited by

                        I'm having the same issue. So far Netgate doesn't seem to know what's causing it. I have tried to upgrade 3 times. Definitely not a good experience, I hope they're able to figure out what's causing this bug.

                        IMG_9122.jpg

                        Dobby_D I 2 Replies Last reply Reply Quote 0
                        • Dobby_D
                          Dobby_ @SamJWard
                          last edited by

                          @samjward

                          I would try out a fresh install of 2.6 and then after doing that
                          upgrading to 23.01 and then to 23.05 if you want. And then
                          you should install any packets and do any configuration.

                          It was helping me out on my pfSense 23.05

                          #~. @Dobby

                          Turris Omnia - 4 Ports - 2 GB RAM / TurrisOS 7 Release (Btrfs)
                          PC Engines APU4D4 - 4 Ports - 4 GB RAM / pfSense CE 2.7.2 Release (ZFS)
                          PC Engines APU6B4 - 4 Ports - 4 GB RAM / pfSense+ (Plus) 24.03_1 Release (ZFS)

                          S 1 Reply Last reply Reply Quote 0
                          • S
                            SamJWard @Dobby_
                            last edited by

                            @dobby_ I fixed it by uninstalling Squid first, and then going as far as removing directories for Squid that stuck around.

                            Squid seems to be the package causing that fatal error on upgrade.

                            1 Reply Last reply Reply Quote 0
                            • I
                              Ignat @SamJWard
                              last edited by Ignat

                              @SamJWard said in Upgrade to pfSense Plus failed:

                              I'm having the same issue. So far Netgate doesn't seem to know what's causing it. I have tried to upgrade 3 times. Definitely not a good experience, I hope they're able to figure out what's causing this bug.

                              IMG_9122.jpg

                              I have this problem, happened multiple times even on a fresh 2.6 install with no packages..

                              Any ideas? I'm about to get rid of Pfsense at this rate. 2.6 has served me well but now with all this plus stuff and the fact CE isnt going to get updates, I might be looking elsewhere.

                              Dobby_D 1 Reply Last reply Reply Quote 0
                              • Dobby_D
                                Dobby_ @Ignat
                                last edited by

                                @Ignat said in Upgrade to pfSense Plus failed:

                                I have this problem, happened multiple times even on a fresh 2.6 install with no packages..

                                Then it could be pointed to your hardware
                                also. A fresh install of 2.6 might be not causing
                                any problems as I see it.

                                Any ideas?

                                Other then a fresh install and then upgrade to
                                23.01 and once more again to 23.05? I´ve done
                                an install three time (each) of 2.7 and 23.05 since
                                now, and according to my given or existing hardware (2 PC Engines APUs) and is was the best
                                option to solve out the problem fast.

                                I'm about to get rid of Pfsense at this rate. 2.6
                                has served me well but now with all this
                                plus stuff

                                But you will be able to go also with 2.6 CE
                                and all will be fine running.

                                and the fact CE isnt going to get updates,

                                Have a look here to the "date of compiling"
                                I got more then 4 upgrade since the last
                                three weeks. From 91 big narrowed down
                                to 61 now since 23.05 was ready!
                                2.7 devel last.jpg

                                I might be looking elsewhere.

                                That is your choice!

                                #~. @Dobby

                                Turris Omnia - 4 Ports - 2 GB RAM / TurrisOS 7 Release (Btrfs)
                                PC Engines APU4D4 - 4 Ports - 4 GB RAM / pfSense CE 2.7.2 Release (ZFS)
                                PC Engines APU6B4 - 4 Ports - 4 GB RAM / pfSense+ (Plus) 24.03_1 Release (ZFS)

                                I 1 Reply Last reply Reply Quote 0
                                • I
                                  Ignat @Dobby_
                                  last edited by Ignat

                                  @Dobby_

                                  I think ive narrowed it down to VMXNET3 on the new version with E1000 NICS everything is working..

                                  Anyone else having issues with VMXNET3 ?

                                  S 1 Reply Last reply Reply Quote 0
                                  • S
                                    SamJWard @Ignat
                                    last edited by SamJWard

                                    @Ignat No, I"m running VMXNET3 and have no problems.

                                    The reason mine failed was because of the squid package. I have to not only remove the package, but delete the cache folder manually. Once the folder was removed, upgrade went through successfully. I don't know why.

                                    Also: Make sure you KEEP the VMware plug-in installed when doing the upgrade. It should be the only installed package prior to upgrade.

                                    1 Reply Last reply Reply Quote 0
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