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    e6000sw0port3: link state changed to DOWN

    General pfSense Questions
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    • C
      Cabledude
      last edited by

      I have searched here and read many posts. Issue could be unstable ISP modem (bridge mode). port3 (SG-1100) is WAN. However, port 2 (LAN) goes down as well occasionally. See screen shot. Should I be concerned?

      Naamloos 6.jpg

      Pete
      Home: SG-2100 + UniFi + Synology. SG-1100 retired
      Parents: SG-1100 + UniFi + Synology
      Testing: SG-1100 w/ 120GB SSD via ext USB (eMMC dead). Works great

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        First thing I would do there is put a switch in between the 1100 and the modem as a test.

        The modem losing link should affect other ports on the 1100.

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        • C
          Cabledude @stephenw10
          last edited by

          @stephenw10 said in e6000sw0port3: link state changed to DOWN:

          First thing I would do there is put a switch in between the 1100 and the modem as a test.

          The modem losing link should affect other ports on the 1100.

          I rebooted the modem and for now the link state warnings have stopped.

          If I put a switch in between, as you suggest, will I still see modem hiccups in the pfsense log?

          Pete
          Home: SG-2100 + UniFi + Synology. SG-1100 retired
          Parents: SG-1100 + UniFi + Synology
          Testing: SG-1100 w/ 120GB SSD via ext USB (eMMC dead). Works great

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            You will still see WAN gateway outages and quality data but you would not see the link lost to the port. Unless it's a problem with the 1100 and not the modem for example.

            Steve

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            • C
              Cabledude @stephenw10
              last edited by

              @stephenw10
              Thanks a lot Steve. WAN outages are tough to adapt to as they're erratic and beyond our control.

              Wait, could this other issue I have be in some way related? It's about clients not getting a gateway upon receiving DHCP lease.

              Pete
              Home: SG-2100 + UniFi + Synology. SG-1100 retired
              Parents: SG-1100 + UniFi + Synology
              Testing: SG-1100 w/ 120GB SSD via ext USB (eMMC dead). Works great

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                It could be if the LAN really is getting disconnected at those times. Or if the WAN flapping is such that the loading on the firewall becomes high.

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                • C
                  Cabledude @stephenw10
                  last edited by

                  @stephenw10
                  When the device in such a state (of failing to provide gateway info to DHCP clients), it can require administrator intervention to get it back to work, e.g. by rebooting one or two devices. I can't imagine the SG-1100 CPU continuously working for so long but I may be wrong.
                  I will keep monitoring the logs and the DHCP experiences to see what is next.

                  The strange thing is these DHCP gateway failures have started just two weeks ago and we have made zero config changes for the last month and a half at least. And the link state changes were there before as well, but never led to this issue.

                  I do know that outside our building, down the road there is a switch panel box that belongs to our ISP, which was heavily damaged by parking cars lately. It has been reported but these damages have happened numerous times and they put in a new box every year or so.

                  Pete
                  Home: SG-2100 + UniFi + Synology. SG-1100 retired
                  Parents: SG-1100 + UniFi + Synology
                  Testing: SG-1100 w/ 120GB SSD via ext USB (eMMC dead). Works great

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                  • C
                    Cabledude @stephenw10
                    last edited by Cabledude

                    @stephenw10 said in e6000sw0port3: link state changed to DOWN:

                    It could be if the LAN really is getting disconnected at those times. Or if the WAN flapping is such that the loading on the firewall becomes high.

                    When looking at the link state down/up issue, would you be willing to think about other possible causes? And provide troubleshooting suggestions? I will certainly try the switch-in-the-middle option.
                    It is quite a time bandit having to monitor the logs and reboot the network.

                    I am having a spare SG-1100 sent over in a couple of days to see if that makes any difference.

                    Pete
                    Home: SG-2100 + UniFi + Synology. SG-1100 retired
                    Parents: SG-1100 + UniFi + Synology
                    Testing: SG-1100 w/ 120GB SSD via ext USB (eMMC dead). Works great

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      The LAN side DHCP issue could be unrelated. It could be a rogue DHCP server in some other device for example. Check the logs for reported IP conflicts.

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                      • C
                        Cabledude
                        last edited by Cabledude

                        @stephenw10 said in e6000sw0port3: link state changed to DOWN:

                        The LAN side DHCP issue could be unrelated. It could be a rogue DHCP server in some other device for example. Check the logs for reported IP conflicts.

                        Hello Steve,
                        Would you be so kind to continue anything you wish to add to this discussion in the other topic?
                        I prepared a post for you there with a reply to your suggestion.

                        Pete
                        Home: SG-2100 + UniFi + Synology. SG-1100 retired
                        Parents: SG-1100 + UniFi + Synology
                        Testing: SG-1100 w/ 120GB SSD via ext USB (eMMC dead). Works great

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