SIP Issue
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Good day,
Mainly, my issue is IP PBX Related.. but looking the logs, and the packet capture, it seem to be a firewall issue.. that’s why I’m sending the message here.. My remote sites are using pfsense appliance.
There is my issue:
I have a multi-sites company.
I actually run FreePBX (10.13.66-17 with Asterisk 13.13.1) at the head office site, with remote ip phones. Everything is connected through IPSEC (our routers does the tunnel)
In the SIP settings, all the subnet of each sites are there (172.16.1.x (the PBX subnet), 192.168.2.0/24 to 192.168.12.0/24 (one /24 per sites) and 172.16.35.x/24)
There are few phones on each locations, that are connected to the main PBX server.
Incoming and Outgoing, Internal and External are working perfectly. BUT.. .
If, from a site, I put a call in the Park queue (using feature 70), and want to take it back, I have no sound.
Can someone help me please?
Attached, the logs of the call that I made from extension 853, to a number 5149490000 (that a modified number, dont worry), that I put on parking lot 70, which place it on 71, and from the same phone, I try to take it back. I hung up after 10 seconds of no sound.
Thanks
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If all other features are working but this one feature, I would more look at the pbx vs the Firewall. If all calls or some of the calls had 1 say audio issues I would suspect the firewall/routing to be at fault.
But with out more information to go off of it's hard to say…
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Hi Chris,
Forgot to mention one thing.. on the same network of the PBX, it's working fine.
only remote site have that issue.
what kind of other info you would need.. ?
Thanks
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Dawm!!
I feel dumb..
I looked at the firewall dump.. My main site is having a Fortigate router, and all my remote sites are pfSense..
Before migrating to pfsense a year ago, I had fortigates too on my remote sites, and had disabled SIP Helper.. but never did it on my main site..Just disabled it, and it worked fine!!!
