• Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login
Netgate Discussion Forum
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login

Troubleshooting CenturyLink PPPoE Connection Drop

General pfSense Questions
2
6
966
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • J
    jhg-goow
    last edited by Jun 9, 2023, 12:05 AM

    We get GB fiber from CenturyLink over PPPoE. We've recently had several occurrences of loss of Internet connectivity where the PPPoE connection goes down and pfSense tries over and over again to re-establish it. This goes on until the pfSense box is rebooted, at which point the connection comes back up immediately.

    System 	pfSense
    Serial: GB712202819H0818
    Netgate Device ID: b529d6c3f4d54cf5702d	
    BIOS 	Vendor: American Megatrends Inc.
    Version: GB7 0.08
    Release Date: Tue May 25 2021
    Version 	2.6.0-RELEASE (amd64)
    built on Mon Jan 31 19:57:53 UTC 2022
    FreeBSD 12.3-STABLE
    
    The system is on the latest version.
    Version information updated at Thu Jun 8 15:42:01 PDT 2023  
    CPU Type 	Intel(R) Celeron(R) J4125 CPU @ 2.00GHz
    Current: 2000 MHz, Max: 2001 MHz
    4 CPUs: 1 package(s) x 4 core(s)
    AES-NI CPU Crypto: Yes (inactive)
    QAT Crypto: No
    Hardware crypto 	
    Kernel PTI 	Disabled
    MDS Mitigation 	Inactive
    Uptime 	05 Hours 40 Minutes 15 Seconds
    Current date/time 	
    Thu Jun 8 17:02:09 PDT 2023
    DNS server(s) 	
    
        127.0.0.1
        205.171.3.65
        205.171.2.65
    
    Last config change 	Thu Jun 8 0:03:00 PDT 2023
    

    What I want to determine is if this is a problem with CenturyLink, or pfSense is not doing the right thing to re-establish the connection.

    One curiosity is the line in the Dashboard that says

    Last config change 	Thu Jun 8 0:03:00 PDT 2023
    

    There was nobody logged in at that time... what is this in reference to? Is it possible to determine what it thinks the config change was?

    Here's a syslog extract from when the connection goes down at 03:37:58, and below from just after the reboot. Suggestions for further troubleshooting welcome.

    Jun  8 01:01:00 fw php[93722]: rc.dyndns.update: phpDynDNS (janus.goow.org): No change in my IP address and/or 25 days has not passed. Not updating dynamic DNS entry.
    Jun  8 01:01:01 fw php[93722]: rc.dyndns.update: phpDynDNS (wiki.goow.org): No change in my IP address and/or 25 days has not passed. Not updating dynamic DNS entry.
    Jun  8 03:37:58 fw kernel: re0: watchdog timeout
    Jun  8 03:37:58 fw kernel: re0: link state changed to DOWN
    Jun  8 03:37:58 fw kernel: re0.201: link state changed to DOWN
    Jun  8 03:37:58 fw check_reload_status[408]: Linkup starting re0
    Jun  8 03:37:58 fw check_reload_status[408]: Linkup starting re0.201
    Jun  8 03:37:59 fw check_reload_status[408]: Reloading filter
    Jun  8 03:37:59 fw check_reload_status[408]: Reloading filter
    Jun  8 03:38:02 fw check_reload_status[408]: Linkup starting re0
    Jun  8 03:38:02 fw kernel: re0: link state changed to UP
    Jun  8 03:38:02 fw kernel: re0.201: link state changed to UP
    Jun  8 03:38:02 fw check_reload_status[408]: Linkup starting re0.201
    Jun  8 03:38:03 fw check_reload_status[408]: Reloading filter
    Jun  8 03:38:03 fw ppp[74083]: Multi-link PPP daemon for FreeBSD
    Jun  8 03:38:03 fw ppp[74083]:
    Jun  8 03:38:03 fw ppp[74083]: process 74083 started, version 5.9
    Jun  8 03:38:03 fw ppp[74083]: waiting for process 10023 to die...
    Jun  8 03:38:03 fw ppp[10023]: caught fatal signal TERM
    Jun  8 03:38:03 fw ppp[10023]: [wan] IFACE: Close event
    Jun  8 03:38:03 fw ppp[10023]: [wan] IPCP: Close event
    Jun  8 03:38:03 fw ppp[10023]: [wan] IPCP: state change Opened --> Closing
    Jun  8 03:38:03 fw ppp[10023]: [wan] IPCP: SendTerminateReq #4
    Jun  8 03:38:03 fw ppp[10023]: [wan] IPCP: LayerDown
    Jun  8 03:38:03 fw php-fpm[369]: /rc.linkup: Default gateway setting Interface WAN_PPPOE Gateway as default.
    Jun  8 03:38:03 fw php-fpm[369]: /rc.linkup: Gateway, none 'available' for inet6, use the first one configured. ''
    Jun  8 03:38:03 fw check_reload_status[408]: Restarting IPsec tunnels
    Jun  8 03:38:04 fw check_reload_status[408]: Rewriting resolv.conf
    Jun  8 03:38:04 fw ppp[10023]: [wan] IFACE: Removing IPv4 address from pppoe1 failed(IGNORING for now. This should be only for PPPoE friendly!): Can't assign requested address
    Jun  8 03:38:04 fw ppp[10023]: [wan] IFACE: Down event
    Jun  8 03:38:04 fw ppp[10023]: [wan] IFACE: Rename interface pppoe1 to pppoe1
    Jun  8 03:38:04 fw ppp[10023]: [wan] IFACE: Set description "WAN"
    Jun  8 03:38:04 fw ppp[74083]: waiting for process 10023 to die...
    Jun  8 03:38:05 fw ppp[74083]: waiting for process 10023 to die...
    Jun  8 03:38:06 fw ppp[10023]: [wan] Bundle: Shutdown
    Jun  8 03:38:06 fw ppp[10023]: [wan_link0] Link: Shutdown
    Jun  8 03:38:06 fw ppp[10023]: process 10023 terminated
    Jun  8 03:38:06 fw ppp[74083]: web: web is not running
    Jun  8 03:38:06 fw ppp[74083]: [wan] Bundle: Interface ng0 created
    Jun  8 03:38:06 fw ppp[74083]: [wan_link0] Link: OPEN event
    Jun  8 03:38:06 fw kernel: ng0: changing name to 'pppoe1'
    Jun  8 03:38:06 fw ppp[74083]: [wan_link0] LCP: Open event
    Jun  8 03:38:06 fw ppp[74083]: [wan_link0] LCP: state change Initial --> Starting
    Jun  8 03:38:06 fw ppp[74083]: [wan_link0] LCP: LayerStart
    Jun  8 03:38:06 fw ppp[74083]: [wan_link0] PPPoE: Connecting to ''
    Jun  8 03:38:07 fw rc.gateway_alarm[21179]: >>> Gateway alarm: WAN_PPPOE (Addr:207.225.84.48 Alarm:1 RTT:3.553ms RTTsd:4.728ms Loss:21%)
    Jun  8 03:38:07 fw check_reload_status[408]: updating dyndns WAN_PPPOE
    Jun  8 03:38:07 fw check_reload_status[408]: Restarting IPsec tunnels
    Jun  8 03:38:07 fw check_reload_status[408]: Restarting OpenVPN tunnels/interfaces
    Jun  8 03:38:07 fw check_reload_status[408]: Reloading filter
    Jun  8 03:38:07 fw check_reload_status[408]: Linkup starting re0
    Jun  8 03:38:07 fw kernel: re0: watchdog timeout
    Jun  8 03:38:07 fw kernel: re0: link state changed to DOWN
    Jun  8 03:38:07 fw kernel: re0.201: link state changed to DOWN
    Jun  8 03:38:07 fw check_reload_status[408]: Linkup starting re0.201
    Jun  8 03:38:08 fw check_reload_status[408]: updating dyndns wan
    Jun  8 03:38:08 fw check_reload_status[408]: Reloading filter
    Jun  8 03:38:08 fw php-fpm[10114]: /rc.openvpn: Gateway, none 'available' for inet, use the first one configured. 'WAN_PPPOE'
    Jun  8 03:38:08 fw php-fpm[10114]: /rc.openvpn: Gateway, none 'available' for inet6, use the first one configured. ''
    Jun  8 03:38:08 fw php-fpm[370]: /rc.dyndns.update: Dynamic DNS noip (janus.goow.org): IP address could not be extracted from Check IP Service
    Jun  8 03:38:08 fw php-fpm[370]: /rc.dyndns.update: Dynamic DNS (janus.goow.org) There was an error trying to determine the public IP for interface - wan (pppoe1 ).
    Jun  8 03:38:09 fw php-fpm[369]: /rc.dyndns.update: Dynamic DNS noip (janus.goow.org): IP address could not be extracted from Check IP Service
    Jun  8 03:38:09 fw php-fpm[369]: /rc.dyndns.update: Dynamic DNS (janus.goow.org) There was an error trying to determine the public IP for interface - wan (pppoe1 ).
    Jun  8 03:38:09 fw php-fpm[370]: /rc.dyndns.update: Dynamic DNS noip (wiki.goow.org): IP address could not be extracted from Check IP Service
    Jun  8 03:38:09 fw php-fpm[370]: /rc.dyndns.update: Dynamic DNS (wiki.goow.org) There was an error trying to determine the public IP for interface - wan (pppoe1 ).
    Jun  8 03:38:10 fw php-fpm[369]: /rc.dyndns.update: Dynamic DNS noip (wiki.goow.org): IP address could not be extracted from Check IP Service
    Jun  8 03:38:10 fw php-fpm[369]: /rc.dyndns.update: Dynamic DNS (wiki.goow.org) There was an error trying to determine the public IP for interface - wan (pppoe1 ).
    Jun  8 03:38:12 fw check_reload_status[408]: Linkup starting re0
    Jun  8 03:38:12 fw kernel: re0: link state changed to UP
    Jun  8 03:38:12 fw kernel: re0.201: link state changed to UP
    Jun  8 03:38:12 fw check_reload_status[408]: Linkup starting re0.201
    Jun  8 03:38:13 fw check_reload_status[408]: Reloading filter
    Jun  8 03:38:13 fw ppp[98010]: Multi-link PPP daemon for FreeBSD
    Jun  8 03:38:13 fw ppp[98010]:
    Jun  8 03:38:13 fw ppp[98010]: process 98010 started, version 5.9
    Jun  8 03:38:13 fw ppp[98010]: waiting for process 74083 to die...
    Jun  8 03:38:13 fw ppp[74083]: caught fatal signal TERM
    Jun  8 03:38:13 fw ppp[74083]: [wan] IFACE: Close event
    Jun  8 03:38:13 fw ppp[74083]: [wan] IPCP: Close event
    Jun  8 03:38:13 fw php-fpm[10114]: /rc.linkup: Gateway, none 'available' for inet, use the first one configured. 'WAN_PPPOE'
    Jun  8 03:38:13 fw php-fpm[10114]: /rc.linkup: Gateway, none 'available' for inet6, use the first one configured. ''
    Jun  8 03:38:13 fw check_reload_status[408]: Restarting IPsec tunnels
    Jun  8 03:38:14 fw ppp[98010]: waiting for process 74083 to die...
    Jun  8 03:38:15 fw ppp[74083]: [wan] Bundle: Shutdown
    Jun  8 03:38:15 fw ppp[98010]: waiting for process 74083 to die...
    Jun  8 03:38:15 fw ppp[74083]: [wan_link0] Link: Shutdown
    Jun  8 03:38:15 fw ppp[74083]: process 74083 terminated
    Jun  8 03:38:15 fw vnstatd[60253]: Interface "pppoe1" disabled.
    

    This repeats continuously until the system is rebooted, at which point the connection is immediately re-established.

    Jun  8 11:22:10 fw ppp[9666]: Multi-link PPP daemon for FreeBSD
    Jun  8 11:22:10 fw ppp[9666]:
    Jun  8 11:22:10 fw ppp[9666]: process 9666 started, version 5.9
    Jun  8 11:22:10 fw ppp[9666]: web: web is not running
    Jun  8 11:22:10 fw ppp[9666]: [wan] Bundle: Interface ng0 created
    Jun  8 11:22:10 fw ppp[9666]: [wan_link0] Link: OPEN event
    Jun  8 11:22:10 fw kernel: ng0: changing name to 'pppoe1'
    Jun  8 11:22:10 fw ppp[9666]: [wan_link0] LCP: Open event
    Jun  8 11:22:10 fw ppp[9666]: [wan_link0] LCP: state change Initial --> Starting
    Jun  8 11:22:10 fw ppp[9666]: [wan_link0] LCP: LayerStart
    .
    .
    .
    Jun  8 11:22:10 fw kernel: lo0: link state changed to UP
    Jun  8 11:22:10 fw check_reload_status[408]: Linkup starting re0
    Jun  8 11:22:10 fw kernel: re0: link state changed to DOWN
    Jun  8 11:22:10 fw kernel: vlan0: changing name to 're0.201'
    Jun  8 11:22:10 fw check_reload_status[408]: Linkup starting re1
    Jun  8 11:22:10 fw kernel: re1: link state changed to DOWN
    Jun  8 11:22:10 fw ppp[9666]: Multi-link PPP daemon for FreeBSD
    Jun  8 11:22:10 fw ppp[9666]:
    Jun  8 11:22:10 fw ppp[9666]: process 9666 started, version 5.9
    Jun  8 11:22:10 fw ppp[9666]: web: web is not running
    Jun  8 11:22:10 fw ppp[9666]: [wan] Bundle: Interface ng0 created
    Jun  8 11:22:10 fw ppp[9666]: [wan_link0] Link: OPEN event
    Jun  8 11:22:10 fw kernel: ng0: changing name to 'pppoe1'
    Jun  8 11:22:10 fw ppp[9666]: [wan_link0] LCP: Open event
    Jun  8 11:22:10 fw ppp[9666]: [wan_link0] LCP: state change Initial --> Starting
    Jun  8 11:22:10 fw ppp[9666]: [wan_link0] LCP: LayerStart
    Jun  8 11:22:10 fw ppp[9666]: [wan_link0] PPPoE: Connecting to ''
    Jun  8 11:22:11 fw sshd[10723]: Server listening on :: port 22.
    Jun  8 11:22:11 fw sshd[10723]: Server listening on 0.0.0.0 port 22.
    Jun  8 11:22:11 fw sshguard[11382]: Now monitoring attacks.
    Jun  8 11:22:13 fw php[430]: rc.bootup: Resyncing OpenVPN instances.
    Jun  8 11:22:13 fw kernel: pflog0: promiscuous mode enabled
    Jun  8 11:22:14 fw php[430]: rc.bootup: Gateway, none 'available' for inet, use the first one configured. 'WAN_PPPOE'
    Jun  8 11:22:14 fw php[430]: rc.bootup: Gateway, none 'available' for inet6, use the first one configured. ''
    Jun  8 11:22:14 fw php[430]: rc.bootup: sync unbound done.
    Jun  8 11:22:14 fw kernel: re1: link state changed to UP
    Jun  8 11:22:14 fw kernel: re0: link state changed to UP
    Jun  8 11:22:14 fw kernel: re0.201: link state changed to UP
    Jun  8 11:22:14 fw check_reload_status[408]: Linkup starting re1
    Jun  8 11:22:14 fw check_reload_status[408]: Linkup starting re0
    Jun  8 11:22:14 fw check_reload_status[408]: Linkup starting re0.201
    Jun  8 11:22:19 fw ppp[9666]: [wan_link0] PPPoE connection timeout after 9 seconds
    Jun  8 11:22:19 fw ppp[9666]: [wan_link0] Link: DOWN event
    Jun  8 11:22:19 fw ppp[9666]: [wan_link0] LCP: Down event
    Jun  8 11:22:19 fw ppp[9666]: [wan_link0] Link: reconnection attempt 1 in 1 seconds
    Jun  8 11:22:20 fw ppp[9666]: [wan_link0] Link: reconnection attempt 1
    Jun  8 11:22:20 fw ppp[9666]: [wan_link0] PPPoE: Connecting to ''
    Jun  8 11:22:22 fw ppp[9666]: PPPoE: rec'd ACNAME "ptld-dsl-gw48.ptld.qwest.net"
    Jun  8 11:22:22 fw ppp[9666]: [wan_link0] PPPoE: connection successful
    Jun  8 11:22:22 fw ppp[9666]: [wan_link0] Link: UP event
    Jun  8 11:22:22 fw ppp[9666]: [wan_link0] LCP: Up event
    Jun  8 11:22:22 fw ppp[9666]: [wan_link0] LCP: state change Starting --> Req-Sent
    Jun  8 11:22:22 fw ppp[9666]: [wan_link0] LCP: SendConfigReq #1
    Jun  8 11:22:22 fw ppp[9666]: [wan_link0]   PROTOCOMP
    Jun  8 11:22:22 fw ppp[9666]: [wan_link0]   MRU 1492
    Jun  8 11:22:22 fw ppp[9666]: [wan_link0]   MAGICNUM 0x9a65bebe
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] LCP: rec'd Configure Request #194 (Req-Sent)
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0]   MRU 1492
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0]   AUTHPROTO CHAP MD5
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0]   MAGICNUM 0x5ee2507e
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] LCP: SendConfigAck #194
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0]   MRU 1492
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0]   AUTHPROTO CHAP MD5
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0]   MAGICNUM 0x5ee2507e
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] LCP: state change Req-Sent --> Ack-Sent
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] LCP: rec'd Configure Ack #1 (Ack-Sent)
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0]   PROTOCOMP
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0]   MRU 1492
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0]   MAGICNUM 0x9a65bebe
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] LCP: state change Ack-Sent --> Opened
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] LCP: auth: peer wants CHAP, I want nothing
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] LCP: LayerUp
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] CHAP: rec'd CHALLENGE #158 len: 42
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0]   Name: "JUNOS"
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] CHAP: Using authname "guildoforegonwoo@centurylink.net"
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] CHAP: sending RESPONSE #158 len: 53
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] CHAP: rec'd SUCCESS #158 len: 4
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] LCP: authorization successful
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] Link: Matched action 'bundle "wan" ""'
    Jun  8 11:22:23 fw ppp[9666]: [wan_link0] Link: Join bundle "wan"
    Jun  8 11:22:23 fw ppp[9666]: [wan] Bundle: Status update: up 1 link, total bandwidth 64000 bps
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: Open event
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: state change Initial --> Starting
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: LayerStart
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: Up event
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: state change Starting --> Req-Sent
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: SendConfigReq #1
    Jun  8 11:22:23 fw ppp[9666]: [wan]   IPADDR 0.0.0.0
    Jun  8 11:22:23 fw ppp[9666]: [wan]   COMPPROTO VJCOMP, 16 comp. channels, no comp-cid
    Jun  8 11:22:23 fw ppp[9666]: [wan]   PRIDNS 0.0.0.0
    Jun  8 11:22:23 fw ppp[9666]: [wan]   SECDNS 0.0.0.0
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: rec'd Configure Request #92 (Req-Sent)
    Jun  8 11:22:23 fw ppp[9666]: [wan]   IPADDR 207.225.84.48
    Jun  8 11:22:23 fw ppp[9666]: [wan]     207.225.84.48 is OK
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: SendConfigAck #92
    Jun  8 11:22:23 fw ppp[9666]: [wan]   IPADDR 207.225.84.48
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: state change Req-Sent --> Ack-Sent
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: rec'd Configure Reject #1 (Ack-Sent)
    Jun  8 11:22:23 fw ppp[9666]: [wan]   COMPPROTO VJCOMP, 16 comp. channels, no comp-cid
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: SendConfigReq #2
    Jun  8 11:22:23 fw ppp[9666]: [wan]   IPADDR 0.0.0.0
    Jun  8 11:22:23 fw ppp[9666]: [wan]   PRIDNS 0.0.0.0
    Jun  8 11:22:23 fw ppp[9666]: [wan]   SECDNS 0.0.0.0
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: rec'd Configure Nak #2 (Ack-Sent)
    Jun  8 11:22:23 fw ppp[9666]: [wan]   IPADDR 97.120.205.202
    Jun  8 11:22:23 fw ppp[9666]: [wan]     97.120.205.202 is OK
    Jun  8 11:22:23 fw ppp[9666]: [wan]   PRIDNS 205.171.3.65
    Jun  8 11:22:23 fw ppp[9666]: [wan]   SECDNS 205.171.2.65
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: SendConfigReq #3
    Jun  8 11:22:23 fw ppp[9666]: [wan]   IPADDR 97.120.205.202
    Jun  8 11:22:23 fw ppp[9666]: [wan]   PRIDNS 205.171.3.65
    Jun  8 11:22:23 fw ppp[9666]: [wan]   SECDNS 205.171.2.65
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: rec'd Configure Ack #3 (Ack-Sent)
    Jun  8 11:22:23 fw ppp[9666]: [wan]   IPADDR 97.120.205.202
    Jun  8 11:22:23 fw ppp[9666]: [wan]   PRIDNS 205.171.3.65
    Jun  8 11:22:23 fw ppp[9666]: [wan]   SECDNS 205.171.2.65
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: state change Ack-Sent --> Opened
    Jun  8 11:22:23 fw ppp[9666]: [wan] IPCP: LayerUp
    Jun  8 11:22:23 fw ppp[9666]: [wan]   97.120.205.202 -> 207.225.84.48
    Jun  8 11:22:23 fw check_reload_status[408]: Rewriting resolv.conf
    Jun  8 11:22:24 fw check_reload_status[408]: rc.newwanip starting pppoe1
    Jun  8 11:22:24 fw ppp[9666]: [wan] IFACE: Up event
    Jun  8 11:22:24 fw ppp[9666]: [wan] IFACE: Rename interface ng0 to pppoe1
    Jun  8 11:22:24 fw ppp[9666]: [wan] IFACE: Add description "WAN"
    
    1 Reply Last reply Reply Quote 0
    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by Jun 9, 2023, 1:40 PM

      @jhg-goow said in Troubleshooting CenturyLink PPPoE Connection Drop:

      Jun 8 03:38:07 fw kernel: re0: watchdog timeout

      When you see that you need to try using the alternative Realtek driver.

      Or better use some NIC other then Realtek if you can.

      This is probably not a PPPoE problem but in fact the Realtek NIC/driver hanging.

      Steve

      J 1 Reply Last reply Jun 9, 2023, 8:07 PM Reply Quote 0
      • J
        jhg-goow @stephenw10
        last edited by Jun 9, 2023, 8:07 PM

        @stephenw10 Thanks for pointing that out. I think you're right, RealTek seems to be non-commercial-grade.

        The problems started when we enabled CloudSync to Google Drive from a local NAS. The crashes started happening just after 3 AM when the NAS does its sync to Google.

        I've throttled CloudSync to a max of 10Mbps (1M bytes/sec) to confirm that this is the issue.

        I'm also looking at a Protectli VP2410 to replace the Minisforum GK41 we're currently using. The Protectli has Intel NICs.

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by Jun 9, 2023, 8:10 PM

          Intel NICs are the way to go if you have a choice.

          Until then using the alternative Realtek driver may well prevent this happening.

          Steve

          J 1 Reply Last reply Jun 9, 2023, 8:21 PM Reply Quote 0
          • J
            jhg-goow @stephenw10
            last edited by Jun 9, 2023, 8:21 PM

            @stephenw10 I've had a look through the lenghy post Updated Realtek NIC drivers missing in PfSense 2.6.0 . I notice there are several sets of instructions. Is there a canonical set of instructions on how to install the alternate driver without messing anything up?

            I'm tempted to just go ahead and get new hardware with Intel NICs, it's not that big an expense.

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by Jun 10, 2023, 12:03 AM

              At the command line run:

              pkg-static add https://pkg.freebsd.org/FreeBSD:12:amd64/release_4/All/realtek-re-kmod-197.00.pkg
              

              Then run:

              echo 'if_re_load="YES"' >> /boot/loader.conf.local
              echo 'if_re_name="/boot/modules/if_re.ko"' >> /boot/loader.conf.local
              

              Then reboot.

              Check the boot logs to be sure the 1.97 driver version is loaded.

              Steve

              1 Reply Last reply Reply Quote 0
              1 out of 6
              • First post
                1/6
                Last post
              Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.