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    SG-5100 takes over 20 minutes to boot after eMMC failure

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Unfortunately it's unlikely to happen, at least not as a BIOS update like that. There doesn't appear to be a hidden setting of some sort for this so it would require re-coding in the BIOS with all that entails.
      If I find anything further I'll update here.

      Steve

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      • P
        pdnx
        last edited by

        Any developments on this?

        I recently had the same issue happen on 2 units, and just finally put together what was going on. I have at least a dozen of these in service, and as I started checking them all for their MMC status, they are all indicating above 100%. Which means I have to get all of them swapped with SSDs pronto, before any more fail.

        But what I am looking at on my desk right now are effectively bricks if they are going to take 20 minutes to reboot.

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          I'm not aware of any update on this issue. No workaround I've seen.
          I'll update here if we find anything.

          Steve

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          • C
            cswroe
            last edited by cswroe

            I ended up setting up my 5100 as a backup but forgot about the long boot-up time with the bad eMMC. I ended up taking the eMMC off the board. Since it was just on the shelf, if it did not work, there was really no loss. Regardless, all works well, and I was surprised at how easy it was. I was apprehensive to try to do the hot air rework due to the potential of the small nearby components being blown away, so I just used a small razor blade under a corner and very gently pulled it off. A little clean-up to remove any lingering solder balls and success. Boot up times, warm and cold, are perfect.
            PXL_20230717_171532585.jpg

            PXL_20230717_171653212.jpg

            R hayescompatibleH 2 Replies Last reply Reply Quote 2
            • R
              rcoleman-netgate Netgate @cswroe
              last edited by

              @cswroe yep, I did this a few weeks ago with one I purchased from eBay.

              I am pretty sure we can break some of those resistors to get it back up without a reworking station but I need a donor system to do it.

              Ryan
              Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
              Requesting firmware for your Netgate device? https://go.netgate.com
              Switching: Mikrotik, Netgear, Extreme
              Wireless: Aruba, Ubiquiti

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              • hayescompatibleH
                hayescompatible @cswroe
                last edited by

                @cswroe ooh thanks for the tip! I'm not an electronics guy so I wouldn't have even thought it possible to physically remove the eMMC. My 5100 is aging in a drawer so I may have to try this to get it running as a backup to the AliExpress box I bought to replace it.

                R 1 Reply Last reply Reply Quote 1
                • R
                  rcoleman-netgate Netgate @hayescompatible
                  last edited by

                  @hayescompatible I posted these things last month:
                  https://forum.netgate.com/post/1113440

                  Ryan
                  Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                  Requesting firmware for your Netgate device? https://go.netgate.com
                  Switching: Mikrotik, Netgear, Extreme
                  Wireless: Aruba, Ubiquiti

                  C 1 Reply Last reply Reply Quote 0
                  • C
                    cswroe @rcoleman-netgate
                    last edited by

                    @rcoleman-netgate Thank you; but you posted about desoldering the eMMC, which I could have done, but did not want to possibly damage the nearby capacitor or limiters.

                    I simply pulled it off the board. It takes the pads, but they will not be missed.

                    R hayescompatibleH C 3 Replies Last reply Reply Quote 1
                    • R
                      rcoleman-netgate Netgate @cswroe
                      last edited by

                      @cswroe I don't recommend others do that - you can seriously damage the rest of the board doing it. You don't know what is going on in the layers under the eMMC.

                      Ryan
                      Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                      Requesting firmware for your Netgate device? https://go.netgate.com
                      Switching: Mikrotik, Netgear, Extreme
                      Wireless: Aruba, Ubiquiti

                      1 Reply Last reply Reply Quote 2
                      • hayescompatibleH
                        hayescompatible @cswroe
                        last edited by

                        @cswroe thanks, I pulled my 5100 out of cold storage and pried that sucker off the motherboard. One of the sides seemed easier to lift off than the others so I started there and the chip came away pretty easily… almost felt glued on. I'm leaving the 5100 powered on overnight but so far so good. Temps are good, it boots up fine and most importantly, it reboots fine, too.

                        T 1 Reply Last reply Reply Quote 2
                        • M
                          ms166
                          last edited by

                          Any update on the subject? I had two SG-5100 in the last month that failed due to dead eMMC, I added an SSD to one of them, and it boot "fine" but only after a "hard boot"

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Unfortunately not. The only solution to failed eMMC I'm aware of is to remove the chip directly.

                            Most systems do eventually boot after significant delay. But it seems to depend on exactly how the emmc fails.

                            J M 2 Replies Last reply Reply Quote 1
                            • J
                              japhki @stephenw10
                              last edited by

                              @stephenw10 that’s how I recovered mine, removed the chip.

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                              • M
                                ms166 @stephenw10
                                last edited by

                                @stephenw10 Thanks stephenw for your answer, I guess the option to have an updated firmware is not on the line anymore right?

                                I will check the remaining five SG-5100 appliances I have for eMMC wear.

                                If I install an SSD on the remaining units, will it prevent any problems with the eMMC?

                                FYI: My two failed SG5100 were running ZFS....

                                stephenw10S 1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator @ms166
                                  last edited by

                                  @ms166 said in SG-5100 takes over 20 minutes to boot after eMMC failure:

                                  If I install an SSD on the remaining units, will it prevent any problems with the eMMC?

                                  Yes, once you reinstall to the SSD the eMMC is not used at all.

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                                  • S
                                    SteveITS Galactic Empire @stephenw10
                                    last edited by

                                    The new install-to-BE feature seems like it will at least help speed up updates, in that the install is complete before the boot:
                                    https://forum.netgate.com/topic/186029/sneak-peek-zfs-boot-environment-feature-coming-to-pfsense-plus-software-v24-03

                                    Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                                    When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                                    Upvote 👍 helpful posts!

                                    johnpozJ 1 Reply Last reply Reply Quote 0
                                    • johnpozJ
                                      johnpoz LAYER 8 Global Moderator @SteveITS
                                      last edited by johnpoz

                                      So My SG4860 is starting to get a bit long in the tooth.. These emmc failures, get me thinking I should prob move to ssd on my 4860 before an actual emmc failure.

                                      I was never able to figure out how get a reading of the current life or use of the emmc on the 4860..

                                      Looking at the instructions on how to add for the 4860..

                                      https://docs.netgate.com/pfsense/en/latest/solutions/sg-4860/msata-installation.html

                                      I don't seem to see any specifics for what would be a good model to use.. Other than what they show in the pictures.

                                      I take it this would work

                                      https://www.amazon.com/Transcend-Information-Internal-Drives-TS128GMSA230S/dp/B07GMD5R7M?th=1

                                      Should prob order now, and then when 24.03 comes out would be a good time to make the switch over to it. Since it would be planned down time for me anyway.. And really shouldn't take that much longer to take it down install the ssd and install and restore backup.

                                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                                      If you get confused: Listen to the Music Play
                                      Please don't Chat/PM me for help, unless mod related
                                      SG-4860 24.11 | Lab VMs 2.8, 24.11

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                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Yup that should work.

                                        The eMMC on the 4860 doesn't support the tools to read the stat data unfortunately. I think because it's USB connected.

                                        johnpozJ 1 Reply Last reply Reply Quote 0
                                        • johnpozJ
                                          johnpoz LAYER 8 Global Moderator @stephenw10
                                          last edited by

                                          @stephenw10 yeah I think usb connected rings a bell..

                                          Ordering that now, and can switch over when 24.03 comes out..

                                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                                          If you get confused: Listen to the Music Play
                                          Please don't Chat/PM me for help, unless mod related
                                          SG-4860 24.11 | Lab VMs 2.8, 24.11

                                          NogBadTheBadN 1 Reply Last reply Reply Quote 1
                                          • NogBadTheBadN
                                            NogBadTheBad @johnpoz
                                            last edited by NogBadTheBad

                                            @johnpoz It is:-

                                            Screenshot 2024-02-08 at 16.57.07.png

                                            I have the ADI PDF if you want a copy?

                                            Andy

                                            1 x Netgate SG-4860 - 3 x Linksys LGS308P - 1 x Aruba InstantOn AP22

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