Upgrading process question
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In the past I applied for a PfSense plus license coming from a CE edition when it was available.
I reinstalled PfSense yesterday with the 2.7.0 release. In the update page I’ve been greeted with a my device is eligible for PfSense plus.
But, I have ‘Confirmation Required to update pfSense system.’
I got in touch with a support staff and also double checked my netgate account - the plus license is expired.
I’ve also gone to the register page and it indicates that there’s nothing I need to do / I’ve already registered. The activation token section isn’t responsive.
With all that, I’m wondering that when the time comes to update pfsense, how should I go about the process.
Any help would be very much greatly appreciated. -thanks
Hope you’d help. -thanks -
@user7645 Did you order a new license? https://shop.netgate.com/products/pfsense-software-subscription
What was the ticket number from your recent contact? I do not see any tickets under the email you registered your forum account under.
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I also, because I’m unsure on how to proceed,
went back to 2.7.0 instead of 23.05.1.I’m being invited to update and it’s a bit confusing.
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@user7645 said in Upgrading process question:
Thanks for your support. I did order a new license for home use.
What was your ticket # from your conversation with TAC? I will reply on the ticket.
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@rcoleman-netgate thanks again.
Please, I hope not to be billed for my misunderstanding of the whole support process or having updated a device that ended up with an expired license.
I wish to just stick with v2.7.0. I don’t have the resources to pay a monthly fee.
But, here is the ticket number, 1802159947.
I do hope you can understand.