Netgate pfSense Router stopped working?
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What hardware is it? How are you trying to open the connection?
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@stephenw10 Netgate SG-4860, I am using the USB to 5 PIN via console port on the 4860 to my PC using putty terminal.
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Ah, OK. Does it create the new virtual com port when you connect it? They usually appear as com 4 or higher in Windows.
https://docs.netgate.com/pfsense/en/latest/solutions/sg-4860/connect-to-console.html
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@stephenw10 I installed the driver and did follow those instructions originally before. It currently shows COM3 in device manager, however the device status shows "Currently, this hardware device is not connected to the computer (Code 45). To fix this problem, reconnect this hardware device to the computer."
I have tried multiple USB ports on 2 different computers (however on the 2nd computer there is a Code 10 conflict since device cannot start. However on the other machine that I originally and have always used in the past to connect via the console that is the one that has the Code 45. I ordered 3 more cables just in case my original cable went bad. Just waiting for them to be delivered so I can test them out and see if it will actually show it is connected.
Does it matter if they show as COM3 instead of COM4 or higher?
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No, as long as you're not trying to use com1 or com2 it should be OK.
If you're able to try connecting it to a Linux client I would try that. Or even from an other pfSense box if you have that.
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@stephenw10 OK I will see if I can try to do that.
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@Blackops well I ended up replacing the console cable and once I did device manager acknowledged the connection. But still putty would not recognize anything even when reboot there was no output or log generated at all. So have to think something is wrong and it is hardware failure. Status light is green as well.
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The status LED starts out red then turns green when you power it on? If so that implies it is POSTing and you should see some output.
Is it connected at the correct baud rate? (115200bps)
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@stephenw10 yes that is correct. It goes out turns red then turns green.
Yes the baud rate is correct.
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Hmm, were you able to try a different client type, Linux or another pfSense box? Or really anything other than Windows?
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@stephenw10 unfortunately I have not been able to. I am going to try and see if I can get on a linux box and try and see. But windows is really all that I have at my house.
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You can always boot a live Linux image just to test. Who knows, you might find you like it.
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@stephenw10 Well I ended up finding a used cheap 4860-1U to use for the time being, and the console feature worked using the same cable and computers that the other one would not work with. So my guess is I had a hardware failure.
