23.09 release without TAC Lite?
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@MoonKnight Yeah my question exactly. I am testing RC now, hope we're not just left on RC! Will have to see what Netgate says.
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@MoonKnight said in 23.09 release without TAC Lite?:
And what is happening when you already are on version 23.09 RC?
No free upgrade to final version with TAC Lite, or you are stuck on this RC version forever?I assume the same as being on 23.05 with free TAC lite removed, you would have been stuck on 23.05. Is suspect you are better off being stuck on 23.09 RC
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@Patch said in 23.09 release without TAC Lite?:
I assume the same as being on 23.05 with free TAC lite removed, you would have been stuck on 23.05. Is suspect you are better off being stuck on 23.09 RC
with plus 23.05 can switch to CE 2.7, but we testers are doomed to wait for CE 2.8.
And if netgate stops its update on RC and turns off the ability for us to update addons until 2.8 is released, it will be a disaster -
@Viper_Rus fair enough, you may need to reinstall 2.7 or 2.8 from an image. Not as convenient as an in place change however no to bad in my experience.
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If you have a current H+L or tac-lite sub that enabled you to reach 23.09 beta/rc then you should see the release too.
That would only not be the case if your sub happened to expire before the release.
Steve
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@stephenw10 said in 23.09 release without TAC Lite?:
If you have a current H+L or tac-lite sub that enabled you to reach 23.09 beta/rc then you should see the release too.
That would only not be the case if your sub happened to expire before the release.
Steve
Wanted to ask, what do you mean by "happened to expire" ? They have a lifetime, like a year? ...or do you mean invalidated due to the new policy? I mean should I get my hopes up, at least for 23.09 release?
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@NRgia said in 23.09 release without TAC Lite?:
They have a lifetime, like a year?
Exactly. If that 1 year happened to end between the 23.09-RC and release it would not be available but otherwise it will be.
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@stephenw10 Then I should say "fingers crossed" :) ...although the waiting for not knowing is killing me. Is it too much to send you my NDI and tell me how much time do I still have?
Thank you -
Sure send me the NDI in chat and I can check it.
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@stephenw10 said in 23.09 release without TAC Lite?:
@NRgia said in 23.09 release without TAC Lite?:
They have a lifetime, like a year?
Exactly. If that 1 year happened to end between the 23.09-RC and release it would not be available but otherwise it will be.
Hi Steve,
It should be noted (with urgency) that those who have upgraded to, or already have an entitlement to pfSense+, do not have a start & end date promulgated through the dashboard widget:
In equal regard, the System / Register menu item does not display a start and end date and neither of these display items distinguish between Netgate appliances or those who have already registered:
Thank you for choosing Netgate pfSense
PlusYour device does not require registration, we recognize it already. You may have already registered, or it may be a pre-registered Netgate appliance.
The same goes for the customer invoice and the information displayed on the web portal. Yikes.
No doubt these discrepancies were not a priority when, in all cases, the upshot was a 'free' licence. But they matter now and it is likely that many users have little or no idea that there is an enforced end date or what that date actually is. It will be an appalling oversight if the lack of clarity by Netgate, combined with the recent policy changes, leaves users to their calendar-based fate.
I raised a support ticket on the portal a couple of days ago to try to establish what the dashboard should show and, specifically, what my own end date is. It is especially noticeable to me as a user both of a Netgate appliance and a bare-metal test unit that, with very different levels of support and licensing, both display exactly the same GUI messages, registration and support banners.
Craig responded in the early hours of this morning:
Hi Rob,
That is normal display for your current subscription. Our records show:
Device ID: 27xxxxxxxxxxxxxx86
Support start: 2023-10-13
Support end: 2024-10-12Thanks,
Craig C.
So the unclear display without dates is 'normal' and I have a support start and end date listed somewhere that is normally out-of-reach. Clearly I think the 'support' tag is in error, as I don't think I am entitled to it, but probably another example of the loose terminology applied to many strands of the product. Again, none of this really mattered before Netgate management opened-fire against itself but in today's less-permissive environment this is now unacceptable.
The vast majority of pfSense users are unlikely to know anything about the current issues or possible implications. Even if they do happen to frequent the forum and know anything about the recent changes the second-order issues remain unresolved. Indeed, even the web pages remain out-of-date.
I don't want to give you another cross to bear when you are in a situation that probably caught you by surprise but can you please raise internally a note that the current software, internal processes and documentation are not yet in place to justify cutting anyones existing pfSense+ subscription in the immediate future.
Hopefully with this request coming from a customer with no pressing issue with the demise of a pfSense+ licence it will be seen as a genuine 'attention getter' from an honest broker.
Regards, Rob
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I probably should have created a new thread but here we are.
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I bought TAC Lite support (the page where you enter NDI before adding it to cart) for my existing Home Plus installation and it was visible almost instantly on the Service&Support widget (shows Contract Type as TAC Lite and has start&end dates).
pfSense Plus 24.03-RELEASE (amd64)
Dell Optiplex 7040 SFF
Core i5-6500, 8GB RAM, 2x 240GB SSD (ZFS Mirror)
HPE 561T (X540-AT2), 2-port 10Gb RJ45
HPE 562SFP+ (X710-DA2), 2-port 10Gb SFP+ -
I know and it just shows the variance between pfSense+ via TAC-Lite and the other methods.
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@mvikman said in 23.09 release without TAC Lite?:
I bought TAC Lite support (the page where you enter NDI before adding it to cart) for my existing Home Plus installation and it was visible almost instantly on the Service&Support widget (shows Contract Type as TAC Lite and has start&end dates).
Just to be clear, in the screen shots attached by @RobbieTT that's the info for unpaid pfSense+ Home/Lab license(I see that exact info), and if you pay you also have a Start and an End date displayed in the widget ?
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@RobbieTT Is that a Home & Lab Plus upgrade? Rather than $0 TAC-Lite?
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@stephenw10
I clicked on the $0 TAC-Lite option and subsequently received an invoice for $0.00.The invoice itself shows a SKU and 'Home'. I was lead to the understanding that Home & Lab became separate SKUs at some point but I don't know if that is (or was) true.
I still had to install pfSense first and then install pfSense+. As you know, both of my devices have had numerous changes, test kernels, repartitioning et al so I guess it could have confused the mothership.
pfSense+ Software Subscription
Home (Non-commercial use)
SKU: PPNES-T0N-HM
$0.00 $0.00 1 $0.00️ -
Currently running 23.05.1 on third-party hardware. I purchased the $129 TAC Lite license on Oct 31 ($99.33 with discount). I received a different license SKU from RobbieTT.
The System>Register page shows the same "Your device does not require registration" message mentioned above. The Status>Dashboard Services And Support Widget does show an active license and the license period, however.
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I'm guessing the @RobbieTT has the $0 TAC Lite that was available before this license change mess...
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@stephenw10 said in 23.09 release without TAC Lite?:
If you have a current H+L or tac-lite sub that enabled you to reach 23.09 beta/rc then you should see the release too.
That would only not be the case if your sub happened to expire before the release.
Steve
@stephenw10
Hi, you mean something like this?
This is my status on my pfsense box :(
--- 24.03 ---
Intel(R) Xeon(R) CPU D-1518 @ 2.20GHz
Kingston DDR4 2666MHz 16GB ECC
2 x HyperX Fury SSD 120GB (ZFS-mirror)
2 x Intel i210 (ports)
4 x Intel i350 (ports) -
Because of this mess caused by the sudden license change, I think it would be fair for Netgate to allow those that are currently on 23.09 Beta/RC to update to the Release version regardless of TAC status, as there's is currently no easy way to go from Plus to CE if you are above 23.05 version... Unless the config compatible version of CE is released around the same time as Plus 23.09.
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@MoonKnight Send me your NDI in chat so I can check it.
You were able to reach 23.09-beta though even though it had already expired?
