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    Failed reinstall of the recovery image - my SG1100 now stuck in some kind of boot error

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • S
      SteveITS Galactic Empire @zedbra
      last edited by

      @zedbra Did you try powering it off again before installing? The Arm install basically just wipes the eMMC and writes it again, is my understanding.

      I think TAC would be able to help under their free hardware support also…

      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
      Upvote 👍 helpful posts!

      Z 1 Reply Last reply Reply Quote 1
      • Z
        zedbra @SteveITS
        last edited by zedbra

        @SteveITS I didn't power it off before installing. Ye, seems like eMMC is wiped and I don't know how to recover it. The usual console menu is nowhere to be found, I just get the errors and messages I pasted in the original post above.

        Thanks, I will lodge a ticket with TAC and provide feedback here if it gets resolved, for anyone else with a similar issue.

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Can you try re-installing again? Does it boot the recovery image correctly?

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          • A
            Angelo 0
            last edited by

            Hi,
            Just recieved my new device and i have th exactly same issue when trying to reinstall from a new recieved image from support. Could you please help?

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              What actual console output are you seeing?

              Do you have a support ticket open with TAC?

              A 1 Reply Last reply Reply Quote 0
              • A
                Angelo 0 @stephenw10
                last edited by stephenw10

                @stephenw10 I have no support ticket. Below the output. Thanks

                Marvell>> run subrecovery
                ## Error: "subrecovery" not defined
                Marvell>> run usbrecovery
                switch to partitions #0, OK
                mmc1(part 0) is current device
                
                MMC erase: dev # 1, block # 0, count 4194304 ... 4194304 blocks erased: OK
                resetting USB...
                USB0:   Register 2000104 NbrPorts 2
                Starting the controller
                USB XHCI 1.00
                USB1:   USB EHCI 1.00
                scanning bus 0 for devices... 2 USB Device(s) found
                scanning bus 1 for devices... 1 USB Device(s) found
                       scanning usb for storage devices... 1 Storage Device(s) found
                    18022   armada-3720-netgate-1100.dtb
                    18022   armada-3720-sg1100.dtb
                    12944   armada-3720-netgate-2100.dtb
                    12944   armada-3720-sg2100.dtb
                
                4 file(s), 0 dir(s)
                
                2097152 bytes read in 45 ms (44.4 MiB/s)
                18022 bytes read in 16 ms (1.1 MiB/s)
                ## Starting EFI application at 07000000 ...
                
                >> FreeBSD EFI boot block
                   Loader path: /boot/loader.efi
                
                   Initializing modules: ZFS UFS
                   Load Path: /\armada-3720-sg1100.dtb
                   Probing 1 block devices...not supported
                 done
                    ZFS found no pools
                    UFS found no partitions
                Failed to load '/boot/loader.efi'
                panic: No bootable partitions found!
                ## Application terminated, r = 1
                
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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  What USB memstick image are you using there?

                  A 1 Reply Last reply Reply Quote 0
                  • A
                    Angelo 0 @stephenw10
                    last edited by

                    @stephenw10 I used the link i recieved from your support : pfSense-plus-compat-recovery-23.09.1-RELEASE-aarch64.img.gz

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Ok that should be correct.

                      The first things I would try are using the other USB port on the 1100 and then try a different USB stick.

                      A 1 Reply Last reply Reply Quote 0
                      • A
                        Angelo 0 @stephenw10
                        last edited by

                        @stephenw10 Thank you for your help. I changed USB port and it worked.

                        1 Reply Last reply Reply Quote 1
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