SG-1100 Won't Reset
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Hi all, this is my first post. I've been banging my head against the wall for two days trying to factory reset my SG-1100. I was able to enter the web console the other day. There was an update waiting, I think it was 23 or 25 something, I installed it and then it went into a rebooting loop and never came back. So I connected the usb cable and entered the console but it won't log me in with the username and password I used in the web console. I tried a factory reset with the reset button and that is also not working. I can hold the button in for an hour and the lights never go off and never blink. I did it with the button pressed and then power applied. I pressed the button just after plugging in the power. I pressed the button after it was fully booted. I held it in for 3 minutes at one point. Nothing. I'd love to reinstall the software but I don't have a TAC account. So, I'm really at a loss here. Any suggestions are greatly appreciated. Thank you!
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@brokentroy that’s not what the button does on that model:
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/factory-reset.htmlI suggest opening a (free) ticket and Netgate will help you. Likely they will suggest reinstalling which is almost surely the fastest way to recover.
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html -
@SteveITS Ok. Thanks. Good to know. I see TAC lite is free for purchased devices. I didn't read that far earlier. Thanks for your help!
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@brokentroy the reinstall procedure looks way more complicated than it is. If you got to the console you’re mostly there.
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@SteveITS Wow! They already sent me the software. I wish I had posted here 2 days ago. Thanks so much for your help!!!