Netgate 1100 not rebooting

pfsjap

@stephenw10 Continually after it starts? For as long as I have had patience to wait.

Reboot is like shutdown, to make it boot again I have to unplug power, wait and then replug power. Sometimes I have to do unplugging-waiting-replugging several times until booting succeeds. The longer I wait in between, the more likely booting succeeds.

stephenw10

Sorry I mean does it start doing the immediately after powering it on or sometime later? Like before or after POST. If it starts flickering immediately that's probably a hardware issue. If it starts after a minute or so it could be the drivers.

pfsjap

After reboot the LEDs stay off, but start flickering after about 4 minutes and 15 seconds (I don't know how consistent this time is, I only have one data point). First it is kind of random but over time becomes like on that video clip.

Usually I don't wait for this long, but unplug power right away, then wait and replug again. After plugging in power the flickering may start right away, or not. Anyway, I just try cycling power again.

If power has been unplugged long enough, 1100 boots up right away.

stephenw10

What uboot version do you have?:

[24.03-RC][root@1100-3.stevew.lan]/root: kenv | grep smbios.bios
smbios.bios.reldate="10/07/2021"
smbios.bios.vendor="U-Boot"
smbios.bios.version="2018.03-devel-18.12.3-gc9aa92c-dirty"

pfsjap

@stephenw10 Seems to be same as in your post above:

[24.03-RC][admin@pfSense1100.localdomain]/root: uname -a
FreeBSD pfSense1100.localdomain 15.0-CURRENT FreeBSD 15.0-CURRENT #0 plus-RELENG_24_03-n256311-e71f834dd81: Tue Apr 16 00:38:13 UTC 2024     root@freebsd:/var/jenkins/workspace/pfSense-Plus-snapshots-24_03-main/obj/aarch64/f8EaPNPx/var/jenkins/workspace/pfSense-Plus-snapshots-24_03-main/sources/FreeBSD-src-plus-RELENG_24_03/arm64.aarch64/sys/pfSense arm64
[24.03-RC][admin@pfSense1100.localdomain]/root: kenv | grep smbios.bios
smbios.bios.reldate="10/07/2021"
smbios.bios.vendor="U-Boot"
smbios.bios.version="2018.03-devel-18.12.3-gc9aa92c-dirty"
[24.03-RC][admin@pfSense1100.localdomain]/root:

stephenw10

Hmm, try interrupting the boot at the loader. Will it reboot from there:

+---- Welcome to Netgate pfSense Plus ----+      __________________________  
|                                         |     /                       ___\ 
|  1. Boot Multi user [Enter]             |    |                      /`     
|  2. Boot Single user                    |    |                     /    :-|
|  3. Escape to loader prompt             |    |      _________  ___/    /_ |
|  4. Reboot                              |    |    /` ____   / /__    ___/ |
|  5. Cons: Dual (Serial primary)         |    |   /  /   /  /    /   /     |
|                                         |    |  /  /___/  /    /   /      |
|  Options:                               |    | /   ______/    /   /  _    |
|  6. Kernel: default/kernel (1 of 2)     |    |/   /          /   / _| |_  |
|  7. Boot Options                        |        /          /___/ |_   _| |
|  8. Boot Environments                   |       /                   |_|   |
|                                         |      /_________________________/ 
+-----------------------------------------+                                  \
                                                                                

Exiting menu!


Type '?' for a list of commands, 'help' for more detailed help.
OK reboot

Will it reset from the uboot prompt?:

U-Boot 2018.03-devel-18.12.3-gc9aa92c-dirty (Oct 07 2021 - 18:20:55 -0300)

Model: Netgate 1100
       CPU     1200 [MHz]
       L2      800 [MHz]
       TClock  200 [MHz]
       DDR     750 [MHz]
DRAM:  1 GiB
Comphy chip #0:
Comphy-0: USB3          5 Gbps    
Comphy-1: PEX0          2.5 Gbps  
Comphy-2: SATA0         6 Gbps    
SATA link 0 timeout.
AHCI 0001.0300 32 slots 1 ports 6 Gbps 0x1 impl SATA mode
flags: ncq led only pmp fbss pio slum part sxs 
PCIE-0: Link down
MMC:   sdhci@d0000: 0, sdhci@d8000: 1
Loading Environment from SPI Flash... SF: Detected mx25u3235f with page size 256 Bytes, erase size 64 KiB, total 4 MiB
OK
Model: Netgate 1100
Net:   eth0: neta@30000 [PRIME]
Read - switch port: 0x1, page: 0x0, reg: 0x0, val: 0xFFFF
Read - switch port: 0x2, page: 0x0, reg: 0x0, val: 0xFFFF
Switch Ports Disabled
Hit any key to stop autoboot:  0 
Marvell>> reset

If it won't do either of those it's almost certainly a hardware fault.

pfsjap

@stephenw10 Will try when I have a chance, but need more information (not familiar operating at this level):

I know how to interrupt auto boot, it brings the menu above. How do I get into OK prompt from there? Escape key? ** Edit: nah, it's the 3rd option in the menu **
To get Marwell prompt I have used the recovery media in the USB port. Can I get into this prompt some other way? What should reset do?

stephenw10

Yup you can use menu option 3 or just hit Esc to reach the loader prompt.

The uboot (Marvel>>) prompt is before the loader. Just hit any key at the console (except return!) when you see: Hit any key to stop autoboot: 0 .
That's part of the reinstall procedure, if you've done that you should have no problem. You don't need a USB drive.

pfsjap

@stephenw10 It didn't do either, both resulted in flickering LEDs. At this point not rebooting is just inconvenience, but of course device condition may (and will) get worse with time.

This is not about rebooting, but can you tell me what's the correct way to run fsck in single user mode? This is not working:

Enter full pathname of shell or RETURN for /bin/sh: 
# fsck -y /
fsck: cannot open `pfSense/ROOT/default': No such file or directory
# bectl list
BE                     Active Mountpoint Space Created
default                NR     /          2.36G 2024-04-17 09:56
default_20240417095629 -      -          968M  2023-12-06 23:26
#

Thank you for your help!

stephenw10

fsck doesn't run on ZFS. You shouldn't need to but you can scrub the zpool. See:
https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-check.html

For example:

[24.03-RC][root@1100-3.stevew.lan]/root: zpool status
  pool: pfSense
 state: ONLINE
status: Some supported and requested features are not enabled on the pool.
        The pool can still be used, but some features are unavailable.
action: Enable all features using 'zpool upgrade'. Once this is done,
        the pool may no longer be accessible by software that does not support
        the features. See zpool-features(7) for details.
config:

        NAME         STATE     READ WRITE CKSUM
        pfSense      ONLINE       0     0     0
          mmcsd0s3a  ONLINE       0     0     0

errors: No known data errors
[24.03-RC][root@1100-3.stevew.lan]/root: zpool scrub pfSense
[24.03-RC][root@1100-3.stevew.lan]/root: zpool status
  pool: pfSense
 state: ONLINE
status: Some supported and requested features are not enabled on the pool.
        The pool can still be used, but some features are unavailable.
action: Enable all features using 'zpool upgrade'. Once this is done,
        the pool may no longer be accessible by software that does not support
        the features. See zpool-features(7) for details.
  scan: scrub in progress since Fri Apr 19 14:06:16 2024
        1.49G / 1.49G scanned, 0B / 1.49G issued
        0B repaired, 0.00% done, no estimated completion time
config:

        NAME         STATE     READ WRITE CKSUM
        pfSense      ONLINE       0     0     0
          mmcsd0s3a  ONLINE       0     0     0

errors: No known data errors

It can take a while but runs in the background.