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    Cannot clean install 23.09.1

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    • D
      ddbnj
      last edited by

      When upgrading from the GUI, my SG-1100 no longer would boot. I asked tech support for a new image but the install fails:

      This will install the standard firmware and will erase all the existing
contents of the destination device permanently.

eMMC device: mmcsd0

Select the file system to install (UFS/ZFS) or press the Enter key to install wi                                                                                                                                                             th ZFS: ZFS

Selected eMMC device: mmcsd0 - ZFS

Are you sure you want to continue ? (y/N) y

Erasing the eMMC contents...
Writing the firmware to eMMC...
(this may take a few minutes to complete)
(da0:umass-sim0:0:0:0): READ(10). CDB: 28 00 00 21 74 91 00 00 80 00
(da0:umass-sim0:0:0:0): CAM status: CCB request completed with an error
(da0:umass-sim0:0:0:0): Retrying command, 3 more tries remain
(da0:umass-sim0:0:0:0): READ(10). CDB: 28 00 00 21 74 91 00 00 80 00
(da0:umass-sim0:0:0:0): CAM status: CCB request completed with an error
(da0:umass-sim0:0:0:0): Retrying command, 2 more tries remain
(da0:umass-sim0:0:0:0): READ(10). CDB: 28 00 00 21 74 91 00 00 80 00
(da0:umass-sim0:0:0:0): CAM status: CCB request completed with an error
(da0:umass-sim0:0:0:0): Retrying command, 1 more tries remain
(da0:umass-sim0:0:0:0): READ(10). CDB: 28 00 00 21 74 91 00 00 80 00
(da0:umass-sim0:0:0:0): CAM status: CCB request completed with an error
(da0:umass-sim0:0:0:0): Retrying command, 0 more tries remain
(da0:umass-sim0:0:0:0): READ(10). CDB: 28 00 00 21 74 91 00 00 80 00
(da0:umass-sim0:0:0:0): CAM status: CCB request completed with an error
(da0:umass-sim0:0:0:0): Error 5, Retries exhausted
g_vfs_done(): ufsid/6570ef759d825740 converting all errors to ENXIO
g_vfs_done():ufsid/6570ef759d825740[WRITE(offset=20781056, length=512)]error = 6                                                                                                                                                              supressing further ENXIO
panic: UFS: root fs would be forcibly unmounted
cpuid = 0
time = 1701900607
KDB: enter: panic
[ thread pid 4 tid 100044 ]
Stopped at      kdb_enter+0x44: str     xzr, [x19, #1792]
db>

      Has anyone been successful with this? I'm also speaking with tech support.

      Thanks,

      Devan

      D 1 Reply Last reply Reply Quote 0
      • D
        ddbnj @ddbnj
        last edited by

        @ddbnj

        Lev and Chris from tech support were great.

        The errors above indicate flash memory failure on the SG-1100.

        Bummer, lasted about 5 years.

        -Devan

        S 1 Reply Last reply Reply Quote 0
        • S
          SteveITS Rebel Alliance @ddbnj
          last edited by

          @ddbnj Not that I want to second guess TAC but did you try a different USB stick? Can’t hurt at this point.

          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
          Upvote 👍 helpful posts!

          D 1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            @ddbnj said in Cannot clean install 23.09.1:

            (da0:umass-sim0:0:0:0): READ(10). CDB: 28 00 00 21 74 91 00 00 80 00
            (da0:umass-sim0:0:0:0): CAM status: CCB request completed with an error
            (da0:umass-sim0:0:0:0): Retrying command, 3 more tries remain

            Yup, that error is in reading the USB drive not the eMMC. If you have not already I'd first try the other USB port and if it still fails try a different USB stick.

            1 Reply Last reply Reply Quote 1
            • D
              ddbnj @SteveITS
              last edited by

              @SteveITS

              That was TAC's first thought too. I opened up a brand new 32GB sandisk and did the whole procedure again, twice actually. Failed at the same point. Tried again with UFS instead of ZFS, and that failed too.

              I did use the same port every time. The other port had a symbol on it I didn't recognize so I avoided it. That's the last thing I can think of.

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Ah, try the other port then. One port is USB3 and the other is USB2. Any drive should work in either port but I've seen fast drives work better when forced to run slowly in the USB2 port or example.

                D 1 Reply Last reply Reply Quote 1
                • D
                  ddbnj @stephenw10
                  last edited by

                  @stephenw10

                  I can't believe it! I pulled the SG-1100 out of the e-waste bin and tried the other port and it worked!

                  Honestly shocked. I didn't think a port would fail so late in the process. Maybe some weird USB2/3 compatibility issue.

                  Thank you.

                  -Devan

                  1 Reply Last reply Reply Quote 2
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