4100 can’t boot up after halt & power reconnected

tapwater

Hi there,

I halted my 4100 via the Diagnostics menu before disconnecting it from power so I could move it.

In the new location, I reconnected the power but can’t get it to restart.

The front panel is flashing and that’s it. No lights on the network ports.

I tried pushing the power button. I tried holding the power button for 5 seconds. No luck.

Any suggestions on next steps?

SteveITS

@tapwater Describe the flashing?
https://docs.netgate.com/pfsense/en/latest/solutions/netgate-4100/io-ports.html#led-patterns

Or https://docs.netgate.com/pfsense/en/latest/solutions/netgate-4100/connect-to-console.html and see what is shown on screen.

tapwater

@SteveITS
They are flashing quickly in unison. It looks white to me, which is not listed in that table in the manual.

I connected to the console via USB and am getting no response.

SteveITS

@tapwater Paging @stephenw10 :)

Or, I think you can get free support for this from Netgate TAC? It's at least worth trying.

stephenw10

Yes you should open a TAC ticket for that. https://www.netgate.com/tac-support-request

The only time I've seen that is when deliberately trying to confuse the microcontroller. Check that the power and reset buttons 'click as expected when you press them.

tapwater

@stephenw10
Thanks, I opened one a bit earlier.

They asked me to connect to the console. I did that yesterday, but it seems I did not pay enough attention to the docs, since I connected after powering up the device.

Today I tried it before applying power. Once I did apply power, it started booting and seems to be healthy.

Currently I've got my old 3100 connected to the WAN. I can't test the 4100 on the WAN unless I can get the 3100 to release the DHCP lease. Otherwise, I have to wait for the lease to expire.

If anyone knows how to do that, I'd greatly appreciate it.

I see some posts about renewing a lease, but none for just releasing it.

SteveITS

@tapwater There’s a button on Status/Interfaces

Gertjan

@tapwater said in 4100 can’t boot up after halt & power reconnected:

I connected to the console via USB and am getting no response.

You used the manual, and the cable that came with the box, right ?

tapwater

@Gertjan

As I noted above, the first time I did it I connected the console cable after power up. Later I connected it before power up and I got a response then. That seemed to have solved the problem. Everything is working now.