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    24.03 Update not booting

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by stephenw10

      Not seeing that error there.

      What do you see at the console?

      What were you upgrading from?

      What harware is that?

      If efibootmgr is not supported it can add a new entry but the existing uefi variables should still boot.

      Steve

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      • H
        hypnosis4u2nv @stephenw10
        last edited by

        @stephenw10

        Upgrading from 23.09.1 on my own firewall box (Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz).

        I'll get into the console and get a screenshot of where it's hanging this evening.

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Do you have the log showing the efibootmgr error?

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          • H
            hypnosis4u2nv @stephenw10
            last edited by

            @stephenw10 I don't have the log. The system hangs on trying to boot up 24.03, when I restart it falls back to 23.09.1.. I'll have to pull the box later and connect it up to a monitor to see where it's hanging exactly.

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Ah so the upgrade appears to complete successfully but the result just fails to boot?

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              • maverickwsM
                maverickws
                last edited by

                Got a possible culprit

                https://forum.netgate.com/topic/187655/24-03-install-failed-in-1-out-of-3

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                • H
                  hypnosis4u2nv @stephenw10
                  last edited by hypnosis4u2nv

                  @stephenw10 here's the console when trying to boot up and hangs.And yes, the upgrade completes successfully but hangs at this point.

                  1000005384.jpg

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Ah that's a drive or drive controller error. It's possible the new BE is using some bad part of the drive. Also possible the newer drivers in 24.03 are causing some problem there.

                    Do you know what drive/drive controller it's using?

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                    • H
                      hypnosis4u2nv @stephenw10
                      last edited by hypnosis4u2nv

                      @stephenw10 Intel Pro/1000 5.6.10 PCI-E

                      Samsung 256GB SSD.

                      I did try updating again and using another boot environment, same issue persists. I also got rid of some older BEs and tried that, it still fails. This was a problem with the development builds as well.

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Can you connect a serial console and get a full log from the upgrade?

                        Do you see any errors in the 23.09.1 boot log from the drive or controller when they are detected?

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                        • H
                          hypnosis4u2nv @stephenw10
                          last edited by hypnosis4u2nv

                          @stephenw10 I actually ordered a console cable last night so I can troubleshoot during the install. I do have the full update log from the GUI during the update process.

                          I looked at the BootOS log and didn't see anything abnormal, although it's only the log for the 23.09.1 BE, there's nothing for 24.03.

                          Another interesting thing is that after the update, my 23.09. BE shows errors with package manager. These packages should be all up to date.

                          1000005387.png 1000005388.png

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            It's because the repo branch is set to 24.03. It's seeing the newer version there. But you can't install them because they are not compatible with 23.09.1. If you set the branch back those should show as up to data again. Unless there actually are updates.

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                            • M
                              Mike-moon
                              last edited by

                              Hi,
                              I am curious on your findings as my system behaves the probably the same. No clue whether it is also a driver issue but it always worked fine with 23.09.1 but does not start with 24.03. (The old start log shows a missing driver for my onboard WiFi but this should certainly not prevent the new system from starting.)
                              Regards, Michael

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                              • H
                                hypnosis4u2nv @stephenw10
                                last edited by

                                @stephenw10 Ah, makes sense. Didn't realize it stayed on that branch after reverting back.

                                Here's the update log from the GUI for 24.03 if that helps.Update.txt

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                                • H
                                  hypnosis4u2nv @stephenw10
                                  last edited by

                                  @stephenw10 Here's the boot log for 23.09.1 boot log.txt

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                                  • M
                                    Mike-moon
                                    last edited by

                                    @stephenw10 : In case it helps, here also my dmesg.txt from 23.09.1.

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Ok different drives and different driver controllers.

                                      @Mike-moon Are you actually seeing the same identical error?

                                      @hypnosis4u2nv Your boot log from 23.09.1 shows the same error:

                                      ahci0: <Intel Sunrise Point-LP AHCI SATA controller> port 0xf090-0xf097,0xf080-0xf083,0xf060-0xf07f mem 0xdf628000-0xdf629fff,0xdf62c000-0xdf62c0ff,0xdf62b000-0xdf62b7ff irq 16 at device 23.0 on pci0
                                      ahci0: AHCI v1.31 with 3 6Gbps ports, Port Multiplier not supported
                                      ahcich0: <AHCI channel> at channel 0 on ahci0
                                      ...
                                      ada0 at ahcich0 bus 0 scbus0 target 0 lun 0
                                      ada0: <SAMSUNG MZMTE256HMHP-000MV EXT41M0Q> ACS-2 ATA SATA 3.x device
                                      ada0: Serial Number S1F1NSAG782964
                                      ada0: 600.000MB/s transfers (SATA 3.x, UDMA6, PIO 8192bytes)
                                      ada0: Command Queueing enabled
                                      ada0: 244198MB (500118192 512 byte sectors)
                                      ahcich0: Timeout on slot 28 port 0
                                      ahcich0: is 00000000 cs 00000000 ss 10000000 rs 10000000 tfd 40 serr 00000000 cmd 0000c217
                                      (ada0:ahcich0:0:0:0): WRITE_FPDMA_QUEUED. ACB: 61 10 90 2d 20 40 0b 00 00 00 00 00
                                      (ada0:ahcich0:0:0:0): CAM status: Command timeout
                                      (ada0:ahcich0:0:0:0): Retrying command, 3 more tries remain
                                      

                                      It seems likely to be the disk. Can you test a different drive?

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                                      • H
                                        hypnosis4u2nv @stephenw10
                                        last edited by

                                        @stephenw10 Don't have a spare drive. Wouldn't hurt to get another one to swap out. Although I'll be starting a fresh install when I do. It's interesting though that it continues to boot past the error while on 24.03 it wants to hang.

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                                        • M
                                          Mike-moon @stephenw10
                                          last edited by

                                          @stephenw10 : Seems that I do not have exactly the identical error. System seems to hang already in the bootloader. Bootloader.png

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            It is. It could be a driver difference there causing that as a symptom and not a cause. I'm not aware of anything known that presents like that.

                                            I would try to compare the boot log from 23.09.1 to that from 24.03. You might find, for example, that 24.03 has additional drivers that attach to some device you have and that is causing a conflict.

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