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    Help with PfSense not working after getting new modem

    Scheduled Pinned Locked Moved Firewalling
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    • F Offline
      fiyawall @fiyawall
      last edited by

      @fiyawall yes. i have internet access.

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      • V Offline
        viragomann @fiyawall
        last edited by

        @fiyawall said in Help with PfSense not working after getting new modem:

        Forgive me, i dont know how else to explain this.

        Just with "I have no internet, when connected to the VPN service". So it would be more clear.

        Now it wont connect, even when i reset the credentials.

        I guess, the VPN connects, but the internet is not accessible after. Please be clear, otherwise it's hard to help you.

        So is the client connected?
        If not post the Status > System Logs > OpenVPN log, please.

        If it's connected, try on your computer to

        ping 1.1.1.1
        

        If this fails, post a screenshot from the Firewall > NAT > Outbound page.

        If the ping works, post some more details of your network.

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        • F Offline
          fiyawall @viragomann
          last edited by

          @viragomann

          I'm not even sure how to verify if the VPN "connects", I'm not even sure what I would look for.

          Also, I'm not sure what a client is.

          As for the ping, do I just copy and paste that into my browser, as you wrote it?

          Below is the two things you requested. OpenVPN log and then the Outbound page.

          Screen Shot 2024-05-06 at 12.27.03 PM.png Screen Shot 2024-05-06 at 12.28.07 PM.png

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          • V Offline
            viragomann @fiyawall
            last edited by

            @fiyawall
            Huhh! Could be a a long, hard road.

            Your client cannot connect obviously due to some reason.

            First of all, switch the outbound NAT into automatic mode to rule out issues with this.

            Then post some screens, please:
            Status > Interfaces
            Status > Gateways
            Diagnostic > Routes

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            • F Offline
              fiyawall @viragomann
              last edited by

              @viragomann

              Changed it to Automatic and checked status of OpenVpn (refreshed). Still showing the same status.

              Here's the rest of what you asked for.

              Screen Shot 2024-05-06 at 1.35.42 PM.png Screen Shot 2024-05-06 at 1.35.48 PM.png Screen Shot 2024-05-06 at 1.35.53 PM.png Screen Shot 2024-05-06 at 1.36.10 PM.png Screen Shot 2024-05-06 at 1.36.27 PM.png Screen Shot 2024-05-06 at 1.36.40 PM.png

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              • V Offline
                viragomann @fiyawall
                last edited by

                @fiyawall
                You don't get an IPv4 address on WAN.

                How you should get it, depends on your internet connection. Maybe you have to configure the modem as router and let it hand out an IP for pfSense or maybe you need use PPPoE.

                But if you didn't make changes in the WAN settings of pfSense, I guess it should get an IP from the modem via DHCP.

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                • johnpozJ Offline
                  johnpoz LAYER 8 Global Moderator @fiyawall
                  last edited by

                  @fiyawall said in Help with PfSense not working after getting new modem:

                  bought a new Arris model. It is a modem only, no wifi.

                  And did you call your isp to register it.. You can't just plug in a new modem to a cable isp and have it work.. There has to be registration, some times they support auto registration, where anywhere you go they redirect you to a registration page.

                  But if your trying to force everything out some vpn, that you can not connect to - that sort of registration is never going to work... But since you don't get an IP on your wan at all.. Nothing is going to work, normally if a cable modem can't link to the isp it hands out a 192.168.100.x to device connected to it.

                  I would suggest you call your isp. And make sure the internet actually works before you start wanting to setup a vpn connection

                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                  If you get confused: Listen to the Music Play
                  Please don't Chat/PM me for help, unless mod related
                  SG-4860 24.11 | Lab VMs 2.8, 24.11

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                  • F Offline
                    fiyawall @johnpoz
                    last edited by

                    @johnpoz Yes of course. I activated it. I have internet. Just not internet going thorugh my firewall and out to my router.

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                    • johnpozJ Offline
                      johnpoz LAYER 8 Global Moderator @fiyawall
                      last edited by johnpoz

                      @fiyawall said in Help with PfSense not working after getting new modem:

                      I have internet.

                      Not from what you posted you sure don't There is no way you have internet with a 0.0.0.0 IP address.

                      internet.jpg

                      Did you have some other computer connected this modem, and then connected pfsense? When you change the device connected to a cable modem, you need to power cycle the modem.

                      What Arris modem do you have, like a S33 with a gig interface and 2.5ge interface - you can not use both at the same time..

                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                      If you get confused: Listen to the Music Play
                      Please don't Chat/PM me for help, unless mod related
                      SG-4860 24.11 | Lab VMs 2.8, 24.11

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                      • F Offline
                        fiyawall
                        last edited by

                        I just meant the internet is functioning, if i hook up modem to the router. I'm using it right now. I'm just trying to go through the firewall.

                        Not sure how to answer, but when I switch to get on PfSense, I run a cable from WAN of modem to WAN on firewall, then run a LAN form firewall, to my laptop. When i need to get back on the web to respond here (or do anything) I just plug a wire from WAN on modem to WAN on my wireless router.

                        Thats exactly what i have. S33. Using the 2.5.

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                        • J Offline
                          Jarhead @fiyawall
                          last edited by

                          @fiyawall And are you power cycling the modem after you connect pfSense as suggested?

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                          • johnpozJ Offline
                            johnpoz LAYER 8 Global Moderator @fiyawall
                            last edited by

                            @fiyawall said in Help with PfSense not working after getting new modem:

                            Thats exactly what i have. S33. Using the 2.5.

                            That is kind of pointless if your firewall only has a gig interface, which clearly it does from what you posted. Or it only negotiated at gig at least.

                            Is your isp speed speed more than gig? If pfsense does not have a 2.5 capable interface you won't see anything more than gig even if its plugged into the 2.5ge interface of the modem.

                            pfsense.jpg

                            With cable internet if you have device A connected to the cable modem. And then you want to change this device to B, ie pfsense you need to disconnect A. Power cycle, ie power off (unplug its power cord) and then back on your cable modem.. Then connect B (pfsense). Or no you will not have internet..

                            An intelligent man is sometimes forced to be drunk to spend time with his fools
                            If you get confused: Listen to the Music Play
                            Please don't Chat/PM me for help, unless mod related
                            SG-4860 24.11 | Lab VMs 2.8, 24.11

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                            • F Offline
                              fiyawall @johnpoz
                              last edited by fiyawall

                              @johnpoz OH. ok. I'll give this a try and see what happens. Maybe this is where I'm getting stuck, because my old modem had wi-fi built into the modem. So I didn't need to unplug it to switch back and forth while I troubleshooted stuff. I just unplugged the cord back and forth from the firewall going to my separate wireless router, to my laptop. If that makes sense. I'll try this and report back.

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                              • johnpozJ Offline
                                johnpoz LAYER 8 Global Moderator @fiyawall
                                last edited by

                                @fiyawall if your old device had wifi then it wasn't a "modem" it was a gateway, ie modem/router combo and yeah did nat.

                                An intelligent man is sometimes forced to be drunk to spend time with his fools
                                If you get confused: Listen to the Music Play
                                Please don't Chat/PM me for help, unless mod related
                                SG-4860 24.11 | Lab VMs 2.8, 24.11

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                                • F Offline
                                  fiyawall @johnpoz
                                  last edited by

                                  @johnpoz Ok its working now. Just want to thank you and everyone else. It was the power cycling that was the problem. I had no idea you needed to do that.

                                  Yeah with the old one I never needed to take that step so I was totally in the dark.

                                  Thanks again ya'll.

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