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    Netgate 2100 inexplicable slow internet problem

    General pfSense Questions
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    • federaccoF
      federacco
      last edited by

      @johnpoz said in Netgate 2100 inexplicable slow internet problem:

      A /32 on single interface... This is the mask companies and ISPs get when they get IPv6 from say arin... That sure and the hell shouldn't be the mask on your interface..

      I understand your surprise but this is correct... This is an IPv6 configuration via 6RD, my provider only provides me with a /64 via 6RD tunnel. What you see is only the prefix assigned by the ISP.

      This is the 6RD configuration on the WAN interface:
      da531232-df5d-4c1b-a054-950098682b40-Google Chrome 2024-06-10 00.49.56.png

      And this is the real IPv6 on one internal interface,:
      5759a19d-d9ea-4236-8d08-1ae1b6050bfb-image.png

      I have only one /64 assigned so only devices under this interface have IPv6 but I'm fine with that.

      However, in the thousand tests I did I had completely disabled IPv6 and the problem was not resolved.

      @stephenw10 said in Netgate 2100 inexplicable slow internet problem:

      If it was a duplex mismatch you'd be (very) unlikely to see the 150Mbps value for the local server.

      I agree, on the servers of main Italian ISPs or in any case on my own ISP I even reached 500 Mbit, whereas on the servers of other foreign ISPs always 1-7 Mbit, a duplex mismatch I don't think can cause this.

      @stephenw10 said in Netgate 2100 inexplicable slow internet problem:

      It could be flow-control mismatch. The switch would also potentially correct that. I don't think I've ever seen that be an issue on a 2100 but there's always a first time!

      If so, how can I solve it? I confirm that it is disabled.

      a7364e2b-69d7-4e1c-846e-5f7f3be316b1-image.png

      Sorry guys, but could the problem be due to the interface on the ONT side which is a 2.5G Ethernet?

      stephenw10S johnpozJ 2 Replies Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator @federacco
        last edited by

        @federacco said in Netgate 2100 inexplicable slow internet problem:

        Sorry guys, but could the problem be due to the interface on the ONT side which is a 2.5G Ethernet?

        No. It should still link correctly at 1G.

        Try running:

        [24.03-RELEASE][admin@2100-3.stevew.lan]/root: sysctl dev.mvneta.0.flow_control=1
        dev.mvneta.0.flow_control: 0 -> 1
        

        It's more common to have to disable flow-control but I have seen the opposite case be true.

        1 Reply Last reply Reply Quote 0
        • johnpozJ
          johnpoz LAYER 8 Global Moderator @federacco
          last edited by johnpoz

          @federacco said in Netgate 2100 inexplicable slow internet problem:

          What you see is only the prefix assigned by the ISP.

          which still makes zero sense.. that is insane to assign a /32 to any interface.. They put all their clients on big giant network? That seems insane..

          Yet another example of isps not having freaking clue one on how to actually correctly deploy IPv6.. Mapping all of IPv4 space under the /32 is just plain stupid way to deploy ipv6

          An intelligent man is sometimes forced to be drunk to spend time with his fools
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          • federaccoF
            federacco
            last edited by

            I tried turning on flow-control, no difference.

            I agree that the gigabit WAN interface connected to the 2.5G interface of the ONT should negotiate the speed to 1G without problems but something on the Netgate side is not working as it should, and at this point it is definitely a problem at the connection level.

            I confirm that with the unmanaged gigabit switch inserted between ONT and Netgate everything works perfectly.
            Removing the switch the problem returns immediately: speedtest on Italian ISP servers: 200/300 mbit - speedtest on other foreign ISPs: 1/7 mbit 😬
            I struggle to understand how this situation can be created but the problem is in this ethernet connection.

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              It's a 1G switch? When it was in-line did it show both sides linked at 1G-FD?

              federaccoF 1 Reply Last reply Reply Quote 0
              • federaccoF
                federacco @stephenw10
                last edited by

                @stephenw10 yes i'ts a simple Netgear GS105, both interface linked at 1G.

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Does the ONT (LEDs) show as linked at 1G when connected to 2100 directly?

                  federaccoF 1 Reply Last reply Reply Quote 0
                  • federaccoF
                    federacco @stephenw10
                    last edited by

                    Now I can't verify by reconnecting the Netgate directly, but this is the state of the ONT and I'm pretty sure it was the same with the Netgate directly connected... I'll check back later to be sure.

                    7f9c895c-6f3a-40d4-b865-8b17908858c4-image.png

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      I would check the LEDs on the port too just to be sure.

                      1 Reply Last reply Reply Quote 0
                      • federaccoF
                        federacco
                        last edited by

                        The ONT does not have ethernet status LEDs, however I confirm that from web interface on both Netgate side and ONT side speed is 1000 full duplex.

                        1f10c34b-b2be-4f71-b6bc-1db908d3180b-IMG_9125.jpeg

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Hmm. That sort of throttling feels like it's latency related. Do you see packet loss too when testing? Like if you run a continuous ping whilst testing?

                          federaccoF 1 Reply Last reply Reply Quote 0
                          • federaccoF
                            federacco @stephenw10
                            last edited by

                            @stephenw10 yes, I confirm. With Netgate directly connected to the ONT I had a constant packet loss of around 2-5% with periodic higher spikes.

                            The pfSense gateway monitoring is set to my ISP's public DNS and here too it reports packet loss...
                            Now with the switch there is no packet loss. 0% constant.

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Hmm. One thing you could try here would be to separate one of the LAN ports as a different interface and then use that as WAN. Since that's connected via the internal switch it may well link correctly.

                              https://docs.netgate.com/pfsense/en/latest/solutions/netgate-2100/configuring-the-switch-ports.html

                              federaccoF 1 Reply Last reply Reply Quote 1
                              • federaccoF
                                federacco @stephenw10
                                last edited by federacco

                                @stephenw10

                                I have all interfaces busy, but i was able to swap my backup WAN which was on a interface of the internal switch with that of the fiber WAN on the separate single interface.

                                Obviously I had to make some changes for VLANs, configuration etc...

                                I didn't like it much because I preferred to have the main fiber WAN on the single interface for some reason... but it actually works without problems, you were right to recommend this test because at this point the "incompatibility" problem with the ONT is only on the single separate interface of the Netgate. I don't understand what he doesn't like, it really drove me crazy.

                                At least this way I could remove the workaround with the external switch.

                                The only thing that consoles me is that in any case I had planned to replace the Netgate with a new appliance with 2.5G interfaces and with adequate performance for the throughput, so I don't think I'll have this problem again.

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Mmm, that's something low level in the link negotiation. Hard to say exactly what. It's not something I've seen on the 2100. 😕

                                  federaccoF 1 Reply Last reply Reply Quote 0
                                  • JonathanLeeJ
                                    JonathanLee
                                    last edited by

                                    What’s your MTU set to?

                                    Make sure to upvote

                                    1 Reply Last reply Reply Quote 0
                                    • federaccoF
                                      federacco @stephenw10
                                      last edited by

                                      @stephenw10 thanks for the support!

                                      @JonathanLee said in Netgate 2100 inexplicable slow internet problem:

                                      What’s your MTU set to?

                                      default 1500.. I also tried to lower it but without success

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