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    Online Network Installer SG-1100 "Cannot Reach the Netgate Servers, Please verify your network Settings"

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • G
      gdb @stephenw10
      last edited by gdb

      @stephenw10 Yes on usbrecovery.

      The sequence of events was:
      I saw I was a release behind on the device, so I installed the update. When that was complete, I had the device reboot itself. It did not come back up.

      I connected to the console and it booted, (But was not responding) so I pressed the reset button to reset to factory defaults.

      After another reboot all that I received on the console was a repeating series of:

      FreeBSD/arm64 (Amnesiac) (ttyu0)
      -sh: /etc/rc.initial: not found

      And it was unresponsive to any keys.

      I then downloaded and tried the usbrecovery and hit the "Cannot reach the Netgate servers" error and posted this message, and powered the device down and went to bed.

      This morning when I received your reply, I powered it up to change the LAN subnet as you suggested and when I ran usbrecovery, I captured the above logging output.

      I later opened a TAC case and the response was to follow these instructions:

      https://docs.netgate.com/pfsense/en/latest/troubleshooting/disk-lifetime.html#emmc

      But the device will not boot beyond outputting those errors above.

      Thanks again for your responses!

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        The log output above doesn't look like it tried to boot from USB I don't see where you ran usbrecoery.

        I assume it can boot from the USB image though as it would have had to to reach the netgate servers error message.

        You need to set the LAN IP in the installer. It defaults there to 192.168.1.1 and that conflicts with the WAN IP/subnet passed by DHCP.

        Alternatively you could setup a different internal subnet on the 4100, on a separate interface perhaps, and connect the 1100 there. That would also remove the conflict.

        G 1 Reply Last reply Reply Quote 0
        • G
          gdb @stephenw10
          last edited by

          @stephenw10 Sorry, the console output seems to overwrite some of the previous output.

          I just restarted the process and here is the console output from power-up to the marvell>> prompt before I enter the run command:

          TIM-1.0
          WTMI-devel-18.12.1-1a13f2f
          WTMI: system early-init
          SVC REV: 5, CPU VDD voltage: 1.248V
          NOTICE: Booting Trusted Firmware
          NOTICE: BL1: v1.5(release):1f8ca7e-dirty (Marvell-devel-18.12.2)
          NOTICE: BL1: Built : 10:16:46, Oct 13 2021
          NOTICE: BL1: Booting BL2
          NOTICE: BL2: v1.5(release):1f8ca7e-dirty (Marvell-devel-18.12.2)
          NOTICE: BL2: Built : 10:16:50, Oct 13 2021
          NOTICE: BL1: Booting BL31
          NOTICE: BL31: v1.5(release):1f8ca7e-dirty (Marvell-devel-18.12.2)
          NOTICE: BL31: Built : 10

          U-Boot 2018.03-devel-18.12.3-gc9aa92c-dirty (Oct 13 2021 - 10:14:54 -0300)

          Model: Netgate 1100
          CPU 1200 [MHz]
          L2 800 [MHz]
          TClock 200 [MHz]
          DDR 750 [MHz]
          DRAM: 1 GiB
          Comphy chip #0:
          Comphy-0: USB3 5 Gbps
          Comphy-1: PEX0 2.5 Gbps
          Comphy-2: SATA0 6 Gbps
          SATA link 0 timeout.
          AHCI 0001.0300 32 slots 1 ports 6 Gbps 0x1 impl SATA mode
          flags: ncq led only pmp fbss pio slum part sxs
          PCIE-0: Link down
          MMC: sdhci@d0000: 0, sdhci@d8000: 1
          Loading Environment from SPI Flash... SF: Detected mx25u3235f with page size 256 Bytes, erase size 64 KiB, total 4 MiB
          OK
          Model: Netgate 1100
          Net: eth0: neta@30000 [PRIME]
          Hit any key to stop autoboot: 0
          Card did not respond to voltage select!
          ** No partition table - mmc 1 **

          Reset SCSI
          scanning bus for devices...
          ** Bad device scsi 0 **
          BOOTP broadcast 1
          DHCP client bound to address 192.168.1.226 (0 ms)
          *** Warning: no boot file name; using 'C0A801E2.img'
          Using neta@30000 device
          TFTP from server 0.0.0.0; our IP address is 192.168.1.226; sending through gateway 192.168.1.1
          Filename 'C0A801E2.img'.
          Load address: 0x7000000
          Loading: *
          TFTP error: 'illegal (unrecognized) tftp operation' (4)
          Starting again

          TFTP error: 'illegal (unrecognized) tftp operation' (4)
          Starting again

          *** ERROR: serverip' not set *** ERROR: serverip' not set
          libfdt fdt_check_header(): FDT_ERR_BADMAGIC
          libfdt fdt_check_header(): FDT_ERR_BADMAGIC
          No FDT memory address configured. Please configure
          the FDT address via "fdt addr <address>" command.
          Aborting!
          No FDT memory address configured. Please configure
          the FDT address via "fdt addr <address>" command.
          Aborting!

          Starting EFI application at 07000000 ...

          Card did not respond to voltage select!
          Scanning disk sdhci@d0000.blk...
          Disk sdhci@d0000.blk not ready
          Scanning disk sdhci@d8000.blk...
          Found 1 disks
          WARNING: Invalid device tree, expect boot to fail
          efi_load_pe: Invalid DOS Signature

          Application terminated, r = 9223372036854775806

          Marvell>>

          Then enter the command and:

          Marvell>> run usbrecovery
          switch to partitions #0, OK
          mmc1(part 0) is current device

          MMC erase: dev # 1, block # 0, count 4194304 ...

          Then it looks like a screen clear is issued and the output jumps to the top of the screen and starts overwriting and this is what I can copy from the scrollback buffer at that point:

          Consoles: EFI console
          Reading loader env vars from /efi/freebsd/loader.env
          Setting currdev to disk0:
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273593 size=8 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273593 size=8 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273593 size=8 status=7
          FreeBSD/arm64 EFI loader, Revision 1.1
          (Tue Mar 12 06:35:53 UTC 2024 root@freebsd)
          Marvell>>
          Command line arguments: loader.efi
          Image base: 0x7000000
          EFI version: 2.70
          EFI Firmware: Das U-Boot (rev 0.00)
          Console: efi,comconsole (0)
          Load Path: /\armada-3720-sg1100.dtb
          Trying ESP: /VenHw(e61d73b9-a384-4acc-aeab-82e828f3628b)/eMMC(1)/eMMC(0)
          Setting currdev to disk0:
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273593 size=8 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273593 size=8 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273593 size=8 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273593 size=8 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273593 size=8 status=7
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273600 size=1 status=7304 blocks erased: OK
          MMC: block number 0xe90e81 exceeds max(0xe90e80)
          efipart_readwrite: rw=1, blk=15273593 size=8 status=7
          Setting currdev to net0:
          net0: cannot set rx. filters (status=3)

          The device is not responding to the console at that point, but it will eventually reboot and display this, although it looks like the screen clears again:

          "Synchronous Abort" handler, esr 0x96000004
          elr: fffffffffe6745f0 lr : fffffffffe6745a4 (reloc)
          elr: 000000003e5b45f0 lr : 000000003e5b45a4s) found
          x0 : 0000000000000000 x1 : 00000000000000001 Storage Device(s) found
          x2 : 0000000000000000 x3 : 000000000000ff01
          x4 : 000000003c7fae82 x5 : 00000000000000d1
          x6 : 000000000000000f x7 : 0000000000000000
          x8 : 383533003e610570 x9 : 000000003e61282c
          x10: 000000003c7fa990 x11: 0000000000000000
          Consoles: EFI console 13: 000000000000000a
          Reading loader env vars from /efi/freebsd/loader.env
          FreeBSD/arm64 EFI loader, Revision 1.100000
          (Tue Mar 12 06:35:53 UTC 2024 root@freebsd)
          x20: 000000003e612bf0 x21: 000000003e610154
          Command line arguments: loader.efi000008
          Image base: 0x70000005: 0000000000000003
          EFI version: 2.705 x27: 00000000a5860100
          EFI Firmware: Das U-Boot (rev 0.00)10080
          Console: efi,comconsole (0)
          Load Path: /C0A801E2.img
          Load Device: /VenHw(e61d73b9-a384-4acc-aeab-82e828f3628b)/MAC(f0ad4e2f4bd4,0x1)/
          Setting currdev to net0:
          net0: cannot set rx. filters (status=3)

          I never get to the initial Freebsd boot screen where you can pause the boot, set parameters, and then continue to boot to single or multi-user

          G 1 Reply Last reply Reply Quote 0
          • G
            gdb @gdb
            last edited by

            To be clear, I never get any of the normal installation prompts or the choices to set the interfaces.

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Hmm, but you did yesterday when you hit the connectivity error? So something has changed since then?

              G 1 Reply Last reply Reply Quote 0
              • G
                gdb @stephenw10
                last edited by gdb

                @stephenw10 Yes, It was progressing through the boot process yesterday and presented the dialog about the Interfaces then.

                The only thing that happened after I posted the message you responded to today is that I powered it down overnight.

                I powered it back on when I got your message/suggestion this morning and it had these errors at that point.

                Could the eMMC errors have caused the initial failed reboot after upgrade? This device has been running flawlessly for 8-9 months, then I upgraded it and rebooted afterwards and it did not come back up successfully.

                The 1100 is only 10 months old.

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Then if the eMMC really is bad it should be replaced.

                  But it appears as though it's not booting the USB drive. Try moving the USB stick to the other socket. Try re-writing the image to the USB drive.

                  G 1 Reply Last reply Reply Quote 0
                  • G
                    gdb @stephenw10
                    last edited by

                    @stephenw10 Thank you. I had rewritten the thumbdrive earlier that day (New PNY thumbdrive) and was seeing the activity light on the thumbdrive flicker after run usbrecovery so I assumed it was reading the drive.

                    In any case, strangely today, after powering on the netgate, usbrecovery worked and I managed to the the eMMC utilities installed:

                    eMMC Firmware Version: 18203b19
                    eMMC Life Time Estimation A [EXT_CSD_DEVICE_LIFE_TIME_EST_TYP_A]: 0x06
                    eMMC Life Time Estimation B [EXT_CSD_DEVICE_LIFE_TIME_EST_TYP_B]: 0x0b
                    eMMC Pre EOL information [EXT_CSD_PRE_EOL_INFO]: 0x01

                    So not great, but ok.

                    The device is running, so I am going to put it back online for now.

                    Thinking about when I will need to replace it: Is the eMMC replaceable or can the SG-2100 run entirely off the M.2 and just not use the eMMC?

                    Thanks again for your help, and your patience!

                    stephenw10S 1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator @gdb
                      last edited by

                      @gdb said in Online Network Installer SG-1100 "Cannot Reach the Netgate Servers, Please verify your network Settings":

                      Is the eMMC replaceable or can the SG-2100 run entirely off the M.2 and just not use the eMMC?

                      A 2100 can run from m.2 SSD yes. However I thought this was an 1100 which has no SSD capability.

                      G 1 Reply Last reply Reply Quote 0
                      • G
                        gdb @stephenw10
                        last edited by

                        @stephenw10 It is, My wording was not clear, I meant :When I need to replace the 1100, Is the eMMC in the 2100 replaceable, or can I run the 2100 entirely off of the M.2 drive? (just to avoid being in the total replacement situation again!)

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Ah, OK. The eMMC is fixed and non-replacable in both. The 2100 can boot and run from an m.2 SSD at any time including if the emmc fails.

                          1 Reply Last reply Reply Quote 1
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