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    6100 Bricked again…..???

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • B Offline
      BottomsUp56 @stephenw10
      last edited by

      @stephenw10 last 1 just failed to boot entirely. It started and ran for a few minutes and then just failed. Sent in to Netgate for their analysis and the answer I received was “it failed” a hardware issue???

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      • stephenw10S Offline
        stephenw10 Netgate Administrator
        last edited by

        Yes, if there were no LEDs or the circle LED stays orange that's a lower level issue.

        B 1 Reply Last reply Reply Quote 0
        • B Offline
          BottomsUp56 @stephenw10
          last edited by

          @stephenw10 so to be clear last night all was working fine. In the AM my internet switches had all defaulted to 192.168.XX and 6100 had stopped any functioning. I did a factory reset and only got the blue circle after attaching to a console basic errors appears to be boot error (see below):
          SO what needs to be done??? Ticket in and is 2901643950

          Shell> BootOption1.nsh
          Shell> map -r
          Mapping table
          FS2: Alias(s):F0:
          Fv(E35C4A77-3D00-4337-A625-B980A9E00F6C)
          FS4: Alias(s):F0:
          Fv(F9657F27-CAE7-4951-A406-D286157B63EF)
          FS3: Alias(s):F0:
          Fv(E7082AE5-3036-407A-8060-FDF027F74632)
          FS0: Alias(s):F0:
          Fv(1643501D-ABD6-4ECC-85DE-3D95D23423FE)
          FS1: Alias(s):F0:
          Fv(50E81C5A-EAB2-495C-871E-EF46044C8959)
          Shell> bcfg boot dump
          Option: 00. Variable: Boot0003
          Desc - pfSense+ (mmcsd0p1)
          DevPath - HD(1,GPT,5BF4CD1A-A988-11ED-8CEC-897F5BF3F01D,0x3,0x82000)/\EFI\free bsd\loader.efi
          Optional- N
          Option: 01. Variable: Boot0002
          Desc - bootx64.efi
          DevPath - PciRoot(0x0)/Pci(0x1C,0x0)/Msg(29,00)/Ctrl(0x0)/HD(1,GPT,5BF4CD1A-A9 88-11ED-8CEC-897F5BF3F01D,0x3,0x82000)/\EFI\BOOT\BOOTx64.efi
          Optional- N
          Option: 02. Variable: Boot0001
          Desc - bootx64.efi
          DevPath - PciRoot(0x0)/Pci(0x1C,0x0)/Msg(29,00)/Ctrl(0x0)/HD(1,GPT,5BF4CD1A-A9 88-11ED-8CEC-897F5BF3F01D,0x3,0x82000)/\EFI\BOOT\bootx64.efi
          Optional- N
          Option: 03. Variable: Boot0000
          Desc - PXE-0
          DevPath - Fv(E35C4A77-3D00-4337-A625-B980A9E00F6C)/\pxe_0.nsh
          Optional- N
          BootOrder0003:FS2:\pxe_0.nsh
          Shell> echo %BootOrder0001%
          %BootOrder0001%
          Shell> %BootOrder0001%
          '%BootOrder0001%' is not recognized as an internal or external command, operable program, or script file.

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          • stephenw10S Offline
            stephenw10 Netgate Administrator
            last edited by stephenw10

            Hmm, OK that's the output from Blinkboot trying to EFI boot.

            The fact it's trying to PXE boot implies it can't find another bootable device. If you hit F2 when I asks to reach the boot menu do you see entries for emmc or ssd (if it has that).

            It sounds like you lost power or had a power surge and it may have damaged the filesystem. It's unlikely it would have caused hardware damage. You may need to reinstall though.

            Edit: It's actually trying to boot efi variable 0001 and failing. So I would try selecting 0003 from the boot menu if you can.

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            • B Offline
              BottomsUp56 @stephenw10
              last edited by

              @stephenw10 so there were no outages, nor power surge as I do have a large UPS holding Unifi switches and numerous servers.......and nothing was logged either. That said, I have tried unsuccessfully to get the 6100 to accept the F2 boot. It just keeps cycling through the reboot/boot process any idea how to interrupt that process and/or reset?

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              • stephenw10S Offline
                stephenw10 Netgate Administrator
                last edited by

                You see the option menu though?:

                Key Options: 
                  'r' -- Clear boot order list.
                  'p' --  PXE boot.
                  'F2' -- Boot Manager Menu. 
                 Any key to continue
                

                It should wait there for a few seconds after power cycling and you can hit F2.

                Do you know why the switches defaulted if there wasn't a power issue?

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                • B Offline
                  BottomsUp56 @stephenw10
                  last edited by

                  @stephenw10 so it doesnt actually seems to stop. I tried to issue f2 or r and it doesnt accept it the boot menu just appears to accept something and keeps running....cant seem to interrupt it. I have set and reset the Putty settings with no help.

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                  • stephenw10S Offline
                    stephenw10 Netgate Administrator
                    last edited by

                    Ah so you see that option but are unable to actually select anything from it?

                    Are you using the USB console? You might try the RJ-45 console if you have an adapter. Otherwise I would try a different client if you can.

                    We have seen similar behaviour in macOS but putty is usually pretty reliable.

                    Have you used the console successfully before on that unit?

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                    • B Offline
                      BottomsUp56 @stephenw10
                      last edited by

                      @stephenw10 yes I see it and no I have not used the console on this unit

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                      • stephenw10S Offline
                        stephenw10 Netgate Administrator
                        last edited by

                        One other thing you should try is a different USB cable. Surprisingly we have seen bad cables present like that. Though it's hard to imagine how that could be possible.....

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