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    No backups listed (auto-backup of configuration)

    Scheduled Pinned Locked Moved General pfSense Questions
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    • F
      fireix
      last edited by

      Backups are running and apparently saving OK according to the logs, but nothing is listed under Restore backups.

      "No backups could be located for this device."

      Jul 10 12:26:05 /usr/local/sbin/acbupload.php: End of configuration backup to https://acb.netgate.com/save (success).

      Note that this is a restored pfSense from a week ago, don't know if that changes anything. I have changed the password and even disabled/enabled the backup, but still nothing listed. Have run manual backup also from the GUI.

      GertjanG 1 Reply Last reply Reply Quote 0
      • GertjanG
        Gertjan @fireix
        last edited by

        @fireix

        You should see something like this :

        ef9671c8-9817-41ce-b65d-d3d498d30c76-image.png

        Known issues and conditions : you need to have the drive space avaible (mine take up 40 Mbytes), the drive needs to be ok, etc.

        The files, the last 100, are stored here : /cf/conf/backup/

        @fireix said in No backups listed (auto-backup of configuration):

        Jul 10 12:26:05 /usr/local/sbin/acbupload.php: End of configuration backup to https://acb.netgate.com/save (success).

        That's the config that is stoed at a @netgate location :

        f0ac474f-4d97-4909-9f83-76c323c862d5-image.png

        Conditions apply of course : like : did you set it up ?
        And never lose the Device key ID, as that is the code that gives you access to your config.
        If the pfSense drive dies, it will take this device ID with it : so : be smart, and note it somewhere down outside of your pfSense.

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        F 1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          If it was a very old config it may not have had the ssh key info in it. In which case a new key would have been generated.

          But you should still see any backups saved after restoring.

          F 1 Reply Last reply Reply Quote 0
          • F
            fireix @Gertjan
            last edited by

            @Gertjan I have 90 GB available, so I don't think that is an issue. Using raid for mirror, so drives shouldn't die easily.

            Yes, it has been set up and running for a long time. As mentioned, the log shows it is running and it shows it was successfully uploaded.

            I have revision history locally (https://...diag_confbak.php), but the issue is that the config is uploaded to Netgate, but it isn't matched from my server.

            1 Reply Last reply Reply Quote 0
            • F
              fireix @stephenw10
              last edited by fireix

              @stephenw10 said in No backups listed (auto-backup of configuration):

              If it was a very old config it may not have had the ssh key info in it. In which case a new key would have been generated.

              But you should still see any backups saved after restoring.

              I booted of pfSense 2.7 install with the latest config-backup on 2nd USB (manual backup of all parts) to restore the server. It was v2.7 before and after, I only did this restore because I got an issue during change of interfaces (no Internet and the phone started get hot..). Restore went well, no issues. I didn't try any of the online backup feature.

              How can I reset it somehow, so that my new backups are available? I don't need my previous backups, I do this manually on planned events. But it would be nice to see my backups online from now on, just in case.

              According to the message, the backup is remotely saved, so bit weird that manual backups created with this key isn't found with the same key.

              GertjanG 1 Reply Last reply Reply Quote 0
              • GertjanG
                Gertjan @fireix
                last edited by

                @fireix said in No backups listed (auto-backup of configuration):

                According to the message, the backup is remotely saved, so bit weird that manual backups created with this key isn't found with the same key.

                I just tested this :

                3202781f-60cf-46ed-9a90-f4715417ab14-image.png

                Then :

                a6d31851-14ab-4eea-af76-591700f7d7ec-image.png

                don't forget to sort so the most recent backup shows up first.

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

                F 1 Reply Last reply Reply Quote 0
                • F
                  fireix @Gertjan
                  last edited by

                  @Gertjan backup.png

                  No sorting would solve this problem, as I have none, even after clicking the manual backup to Netgate (under heading Backup now)...

                  GertjanG 1 Reply Last reply Reply Quote 0
                  • GertjanG
                    Gertjan @fireix
                    last edited by

                    @fireix

                    You've set it up ? :

                    cc8dd9cc-1ac0-4ebe-9013-9d83a2b21005-image.png

                    I can see the cron task - set to 47 minutes after midnight for me :

                    943f3c1b-57f1-48fd-b053-85c8b706d481-image.png

                    and, if I recall well, I can see the event in the system.log.

                    The backup I just made :

                    20c717bd-d712-4802-bc71-ad61a0568738-image.png

                    What is your pfSense version ?

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Can it ping acb.netgate.com?

                      F 1 Reply Last reply Reply Quote 0
                      • F
                        fireix @stephenw10
                        last edited by fireix

                        @stephenw10 said in No backups listed (auto-backup of configuration):

                        acb.netgate.com

                        Yes. On every interface (I tested from WAN, from LAN and as shows from Localhost)..

                        The log also confirms it actually got Success from abc.netgate.com (I assume based on the log saying Success).

                        backup-manually-success.png backup-system-log-entry.png backup-auto-config.png ping.png

                        I'm running 2.7.2.

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Hmm, you can see it reports the backup is successfully queued. But the logs show it successfully uploaded ~1min later.

                          Double check the device key shown is the same one the backup and restore tabs. I've never seen that be different but something like a browser auto-fill might change it.

                          F 1 Reply Last reply Reply Quote 0
                          • F
                            fireix @stephenw10
                            last edited by

                            @stephenw10 I can confirm it is the exact same key in the Restore view and in the Backup Now view. Same amount of letters and the same letters/numbers. No blank spaces before or after either.

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Ok if you can send me your key and ndi in chat I can check if the server sees it. I won't be able actually see the config without the pass phrase.

                              1 Reply Last reply Reply Quote 0
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