pfSense/Netgate Support
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@SteveITS just having a browse now, there are 7 partners listed for the UK, 2 are Premier and the rest are Authorised. Do you know what the difference is? Would it just be the MSP's out of those that would provide the service I need (VAR and Reseller just being sales)?
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@SDGPeteBatin re: partners, sales volume and IIRC required training.
re: DNS, sounds like you want Host Override or Domain Override in the DNS Resolver settings. Probably your mail server issue too…? Otherwise, need details on how they’re trying to connect.
Re: slow GUI, randomly slow/fast on any page?
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If you have port forwards set there you may also need split-dns or NAT reflection if you are accessing the servers by FQDN.
https://docs.netgate.com/pfsense/en/latest/recipes/port-forwards-from-local-networks.html
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@SteveITS slow GUI: any/all pages, sometimes 1-2 minutes per page, very rarely instant.
I'll look into the other items you mentioned.
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Well I'm saddened to report back that I've had no response or acknowledgement to my email to sales@
I've sent it 3 times in total and kinda lost confidence in Netgate during the process. I'll reach out to one of the partners instead and hope for a better service.
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@SDGPeteBatin said in pfSense/Netgate Support:
sometimes 1-2 minutes per page
Hmm, only time I recall seeing that is when a router uses a large alias, such as "all US" in multiple NAT forwards or rules, and the router is essentially CPU limited when generating the HTML.
A long time ago there was a bug where the GUI was slow if DNS on pfSense itself wasn't working but IIRC that was long fixed.
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Yup some DNS issue could be a problem on some pages but not all.
Do you have any ticket numbers from those emails?
Steve
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@stephenw10 Hi!
No ticket numbers, this was an email to sales@, was just introducing us as a company, listing the issues we face and asking if what we wanted would be covered by their support. All we wanted back was a simple, "Nice to meet you, yes we can do that, please purchase XYZ" and we would have purchased their support.
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@SteveITS we've not really tasked it with much yet, it has a 3 dedicated external IP's that NAT forward to 3 internal IP's going to 2 different servers. As far as rules go, incoming: everything blocked apart from standard mail ports and a single external IP whitelist exception. So quite a simple setup/requirement.
As of right now, it's using 9% of 4GB RAM. 1% of CPU, 0% of 1GB SWAP and 4% of 20GB disk.
I did do some research into it and read about similar stories where the slow down was being generated by the dashboard stats so I removed all of them apart from System Information, Disks and Interfaces but that didn't make any difference.
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@SDGPeteBatin Hmm, I would have expected an email to automatically create a ticket response. Let me me confirm that though, it's not something I ever do!
