Netgate 3100 failure after house power outage

[DaveM]

Some time ago my house took a power hit in a storm and I cannot access my Netgate 3100.

I recently pressed the reset button trying to factory reset with no luck.
The operating systems seems to load. I get errors on the pfSense loading.
Connecting via the LAN port is not working.
Consoling in gives the menu but the following error no matter which option I chose:

0) Logout (SSH only)                  9) pfTop
 1) Assign Interfaces                 10) Filter Logs
 2) Set interface(s) IP address       11) Restart webConfigurator
 3) Reset webConfigurator password    12) PHP shell + Netgate pfSense Plus tools
 4) Reset to factory defaults         13) Update from console
 5) Reboot system                     14) Enable Secure Shell (sshd)
 6) Halt system                       15) Restore recent configuration
 7) Ping host                         16) Restart PHP-FPM
 8) Shell

Enter an option: 5


Fatal error: Uncaught ValueError: Path cannot be empty in /etc/inc/notices.inc:135
Stack trace:
#0 /etc/inc/notices.inc(135): fopen('', 'w')
#1 /etc/inc/config.lib.inc(95): file_notice('config.xml', 'No config.xml f...', 'pfSenseConfigur...', '')
#2 /etc/inc/config.gui.inc(53): parse_config()
#3 /etc/inc/auth.inc(34): require_once('/etc/inc/config...')
#4 /etc/inc/openvpn.inc(36): require_once('/etc/inc/auth.i...')
#5 /etc/inc/filter.inc(30): require_once('/etc/inc/openvp...')
#6 /etc/inc/ipsec.inc(25): require_once('/etc/inc/filter...')
#7 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#8 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#9 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#10 /etc/inc/config.inc(37): require_once('/etc/inc/notice...')
#11 /etc/rc.initial.reboot(30): require_once('/etc/inc/config...')
#12 {main}
  thrown in /etc/inc/notices.inc on line 135
PHP ERROR: Type: 1, File: /etc/inc/notices.inc, Line: 135, Message: Uncaught ValueError: Path cannot be empty in /etc/inc/notices.inc:135
Stack trace:
#0 /etc/inc/notices.inc(135): fopen('', 'w')
#1 /etc/inc/config.lib.inc(95): file_notice('config.xml', 'No config.xml f...', 'pfSenseConfigur...', '')
#2 /etc/inc/config.gui.inc(53): parse_config()
#3 /etc/inc/auth.inc(34): require_once('/etc/inc/config...')
#4 /etc/inc/openvpn.inc(36): require_once('/etc/inc/auth.i...')
#5 /etc/inc/filter.inc(30): require_once('/etc/inc/openvp...')
#6 /etc/inc/ipsec.inc(25): require_once('/etc/inc/filter...')
#7 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#8 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#9 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#10 /etc/inc/config.inc(37): require_once('/etc/inc/notice...')
#11 /etc/rc.initial.reboot(30): require_once('/etc/inc/config...')
#12 {main}
  thrown
Fatal error: Uncaught ValueError: Path cannot be empty in /etc/inc/notices.inc:135
Stack trace:
#0 /etc/inc/notices.inc(135): fopen('', 'w')
#1 /etc/inc/config.lib.inc(1168): file_notice('phperror', 'PHP ERROR: Type...', 'PHP errors')
#2 [internal function]: pfSense_clear_globals()
#3 {main}
  thrown in /etc/inc/notices.inc on line 135

Fatal error: Uncaught ValueError: Path cannot be empty in /etc/inc/notices.inc:135
Stack trace:
#0 /etc/inc/notices.inc(135): fopen('', 'w')
#1 /etc/inc/config.lib.inc(95): file_notice('config.xml', 'No config.xml f...', 'pfSenseConfigur...', '')
#2 /etc/inc/config.gui.inc(53): parse_config()
#3 /etc/inc/auth.inc(34): require_once('/etc/inc/config...')
#4 /etc/inc/openvpn.inc(36): require_once('/etc/inc/auth.i...')
#5 /etc/inc/filter.inc(30): require_once('/etc/inc/openvp...')
#6 /etc/inc/ipsec.inc(25): require_once('/etc/inc/filter...')
#7 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#8 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#9 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#10 /etc/inc/config.inc(37): require_once('/etc/inc/notice...')
#11 /etc/rc.banner(27): require_once('/etc/inc/config...')
#12 {main}
  thrown in /etc/inc/notices.inc on line 135
PHP ERROR: Type: 1, File: /etc/inc/notices.inc, Line: 135, Message: Uncaught ValueError: Path cannot be empty in /etc/inc/notices.inc:135
Stack trace:
#0 /etc/inc/notices.inc(135): fopen('', 'w')
#1 /etc/inc/config.lib.inc(95): file_notice('config.xml', 'No config.xml f...', 'pfSenseConfigur...', '')
#2 /etc/inc/config.gui.inc(53): parse_config()
#3 /etc/inc/auth.inc(34): require_once('/etc/inc/config...')
#4 /etc/inc/openvpn.inc(36): require_once('/etc/inc/auth.i...')
#5 /etc/inc/filter.inc(30): require_once('/etc/inc/openvp...')
#6 /etc/inc/ipsec.inc(25): require_once('/etc/inc/filter...')
#7 /etc/inc/gwlb.inc(27): require_once('/etc/inc/ipsec....')
#8 /etc/inc/functions.inc(35): require_once('/etc/inc/gwlb.i...')
#9 /etc/inc/notices.inc(26): require_once('/etc/inc/functi...')
#10 /etc/inc/config.inc(37): require_once('/etc/inc/notice...')
#11 /etc/rc.banner(27): require_once('/etc/inc/config...')
#12 {main}
  thrown
Fatal error: Uncaught ValueError: Path cannot be empty in /etc/inc/notices.inc:135
Stack trace:
#0 /etc/inc/notices.inc(135): fopen('', 'w')
#1 /etc/inc/config.lib.inc(1168): file_notice('phperror', 'PHP ERROR: Type...', 'PHP errors')
#2 [internal function]: pfSense_clear_globals()
#3 {main}
  thrown in /etc/inc/notices.inc on line 135

Thanks in advance for any assistance.

[MaxK 0]

Have you tried reinstalling the pfSense Software as per these instructions?

https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

[DaveM]

@MaxK-0 I have not. I will open the TAC ticket soonest.
Thank you for the reply.

[SteveITS]

@DaveM said in Netgate 3100 failure after house power outage:

pressed the reset button trying to factory reset

That's not what that does on this model, it just hard resets.
https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/io-ports.html#other-ports

You could look in directory /cf/conf/backup and see if there's a file you can recover/copy up to /cf/conf.

[Gertjan]

@DaveM said in Netgate 3100 failure after house power outage:

#0 /etc/inc/notices.inc(135): fopen('', 'w')
#1 /etc/inc/config.lib.inc(95): file_notice('config.xml', 'No config.xml f...', 'pfSenseConfigur...', '')

pfSense can't write a file.
Known reason : no more place avaible - disk full.
Another reason, especially after a power outage (stands for : no clean shutdown) : file system is 'dirty'. And while the system reboots, the file system is marked as 'read only'. hence the write error.
Netgate made a movie about it..

[MaxK 0]

A properly configured UPS will help prevent this type of file corruption.

Fault tolerance on return of power

[stephenw10]

Yes you may be able to recover that by running fsck a few times. But if you have a config backup I would probably just reinstall clean to be sure.

If you have frequent power outages at that location you might consider enabling RAM disks to prevent filesystem issues.

Steve

[DaveM]

@stephenw10 Thanks purchased and installed an UPS yesterday. Did a fresh install. Having trouble configuring the WAN to internet rule now.

[SteveITS]

@DaveM WAN is already the Internet. Rules are incoming not outgoing. So LAN needs a rule “to any.”