SG3100 won't boot after upgrade.

pkinsella

Hi,
I was upgrading my SG3100 from 2.4.5 to 21.02. It was takingover 30 minutes to reconnect, so I connected via console, but got garbage output, so I can factory reset.

Circle and Square are flashing blue brightly and quick. Diamond is not flashing.

stephenw10

Hmm, from something that old I would just re-flash it to 24.03 directly. Open a ticket to get the image:
https://www.netgate.com/tac-support-request

Steve

pkinsella

@stephenw10 Hi, Thanks for the reply. How would I re-flash it when the console just outputs garbage data instead of the menu?

SteveITS

@pkinsella are you using the right settings?
https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/connect-to-console.html#terminal-settings

stephenw10

Yeah, depends on the garbage!

But you should always see the initial output from uboot correctly after powering up even if pfSense fails to boot or crashes.

pkinsella

@SteveITS
I did have a number wrong. I had 15200 instead of 115200. It loaded in console and gave the correct WAN IP and showed all the VLANs correctly, but devices aren’t getting IP addresses correctly, so no network or internet access on them. They can ping them like 192.168.56.1 but they are not the correct ranges. Strange. I will try a factory reset in the morning.

pkinsella

I did a factory reset, but it’s still not working. It’s pulling a WAN IP and giving the default LAN 192.168.1.1, but when I plug in a laptop there’s no DHCP. I manually configured the IP of the laptop but I cannot ping it or load the browser windows for pfsense.

Gertjan

@pkinsella said in SG3100 won't boot after upgrade.:

I did a factory reset, but it’s still not working.

So the console menu looks like this :

WAN (wan)     -> ix3    -> v4/DHCP4: 192.168.10.4/24
LAN (lan)     -> igc0   -> v4: 192.168.1.1/24

where the WAN shows the IP it got from the upstream "ISP" DHCP server.
LAN is set up as 192.168.1.1/24 - and the DHCP server on LAN is active.

My ISP upstream router (containing a DHCP server) gave 192.168.10.4 to pfSense.

stephenw10

Could be a switch issue on the 3100. Try running at the command line: etherswitchcfg
That should return the switch config but if there are errors I would try re-flashing it.