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    Firewall rebooted unexpectedly

    Scheduled Pinned Locked Moved General pfSense Questions
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    • M
      michmoor LAYER 8 Rebel Alliance @stephenw10
      last edited by

      @stephenw10
      I do have pflow enabled
      Its been working great since the 24. update. Why is it acting up now?

      58b6c7a4-9111-4179-b7bf-649bfd5b011a-image.png

      Firewall: NetGate,Palo Alto-VM,Juniper SRX
      Routing: Juniper, Arista, Cisco
      Switching: Juniper, Arista, Cisco
      Wireless: Unifi, Aruba IAP
      JNCIP,CCNP Enterprise

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Good question. And it's set to Netflowv5 so not this: https://redmine.pfsense.org/issues/15446

        What else has changed?

        M 1 Reply Last reply Reply Quote 0
        • M
          michmoor LAYER 8 Rebel Alliance @stephenw10
          last edited by

          @stephenw10
          I cant see the config history as now its flooded with (system): related messages.

          b73a5a6f-f130-436c-bd7c-f94d941ffda0-image.png

          The Auto Configuration Backup / Restore has no backups for the device. Is this normal?

          63509ec2-81ce-47ae-b168-ac5705765ac0-image.png

          This started yesterday during the work day so for sure no changes. Later that night i updated a pfblocker DNSBL feed but its not related to pfblocker.

          Anything else i can check? Any other clues in the crash dumps?

          Firewall: NetGate,Palo Alto-VM,Juniper SRX
          Routing: Juniper, Arista, Cisco
          Switching: Juniper, Arista, Cisco
          Wireless: Unifi, Aruba IAP
          JNCIP,CCNP Enterprise

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Hmm, ACB not seeing backups is probably unrelated. But check general connectivity from the firewall itself. Check if using the key in a different box can see the backups.

            This looks like a bug in flow to me, we are looking into it.

            How often is it panicking? Can you test disabling pflow?

            M 1 Reply Last reply Reply Quote 0
            • M
              michmoor LAYER 8 Rebel Alliance @stephenw10
              last edited by

              @stephenw10
              I can disable flow for now.

              The restart events are below
              9/5 - 3:20pm EDT
              9/5 - 3:40pm EDT
              9/5 - 11:50pm EDT
              9/6 - 03:30am EDT
              9/6 - 05:40am EDT
              9/6 - 07:00am EDT

              Firewall: NetGate,Palo Alto-VM,Juniper SRX
              Routing: Juniper, Arista, Cisco
              Switching: Juniper, Arista, Cisco
              Wireless: Unifi, Aruba IAP
              JNCIP,CCNP Enterprise

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Hmm, OK it appears it probably is that bug. Or at least the same fix applies.

                Something must have changed though for it to suddenly start hitting it.

                M 1 Reply Last reply Reply Quote 0
                • M
                  michmoor LAYER 8 Rebel Alliance @stephenw10
                  last edited by

                  @stephenw10 Even though the redmine points to it being related to IPFIX?

                  The only thing that "recently" changed was a NAT Port Forward rule and DHCP settings on 9/5 @ 09:32am EDT

                  I see there is a patch created.

                  Firewall: NetGate,Palo Alto-VM,Juniper SRX
                  Routing: Juniper, Arista, Cisco
                  Switching: Juniper, Arista, Cisco
                  Wireless: Unifi, Aruba IAP
                  JNCIP,CCNP Enterprise

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    There is a patch but it's a compile time patch. It's fixed in 24.08 but would need a rebuild for 24.03.

                    Yes, in the original bug report it only affected IPFIX which is why I initially thought it could not be that. But Kristof believes the root cause is the same here, the fix is the same.

                    It is odd though that you were not hitting it before though. Something must have changed. Hard to imagine a port forward would have done it.

                    M 1 Reply Last reply Reply Quote 0
                    • M
                      michmoor LAYER 8 Rebel Alliance @stephenw10
                      last edited by

                      @stephenw10
                      I honestly dont know what couldve change within 24hrs specifically to pflow. I added an additional collector configuration a while back ago

                      I reviewed my changes from yesterday and confirmed only those changes i stated were done. Considering the bulk of the reboots happened while i was asleep and as far as i know i don't sleep walk (maybe i do) it wasn't anything I've done overnight to cause those reboots.

                      As of now the fix is ready but will be released with 24.08?
                      The workaround is to disable pflow?

                      Firewall: NetGate,Palo Alto-VM,Juniper SRX
                      Routing: Juniper, Arista, Cisco
                      Switching: Juniper, Arista, Cisco
                      Wireless: Unifi, Aruba IAP
                      JNCIP,CCNP Enterprise

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Well the first thing is to confirm it really is pflow by disabling it making sure it doesn't happen.

                        1 Reply Last reply Reply Quote 1
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