pfsense+ 24.03 with contract type community support only -

[kurtz_p]

I have been running pfsense+ on the community support only and I upgraded my my PCIE NIC to a 4 port 10 gig port and now I cannot get updates and its says I need a subscription now. Do I have to upgrade to pfsense+ subscription? I use this as and advanced home user.

Super Micro C2758
Ethernet Controller X710 for 10GBASE-T

[Gertjan]

@kurtz_p said in pfsense+ 24.03 with contract type community support only -:

have been running pfsense+ on the community support

You are use pfSense Plus 24.03
Or the pfSense 2.7.2, also called community edition.
Which one is it ?

[kurtz_p]

@Gertjan
pfSense Plus version 24.03-RELEASE (amd64)
built on Mon May 13 8:17:00 EDT 2024
FreeBSD 15.0-CURRENT

I found my order number from Feb 15, 2022. pfSense+ Software Subscription - Home (Non-commercial use)

[Gertjan]

@kurtz_p

In that case, contact TAC support.

As you've figured out already, if you change the "hardware" of your pfSense enough, the "account/user ID" doesn't match anymore. Adding or removing NICs will invalidate the registration.
A bit like what Microsoft OSs do.

[kurtz_p]

@Gertjan thank you, they fixed it and all is working.