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    Multiple issues, firewall freezes and whole network goes down.

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      No idea about the UPS, it appears to just not be responding. How is it connected.

      There are a bunch of gateway alarms on multiple gateways for latency and packet loss. Check the Status > Monitoring graphs. Was the firewall under huge load at that time? >500ms across a VPN is very high.

      LaxarusL 1 Reply Last reply Reply Quote 0
      • LaxarusL
        Laxarus @stephenw10
        last edited by Laxarus

        @stephenw10 UPS is snmp so my guess is fq_codel errors froze the network and the firewall lost comms with UPS as a result then the "ups stale" errors.

        The 500ms across a VPN is normal as the internet connection on the other end of the tunnel is very bad.

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Ah then you should definitely tune the gateway alert settings so it doesn't cause an alarm at that latency. It's causing a lot of unnecessary scripts to run.

          LaxarusL 1 Reply Last reply Reply Quote 1
          • LaxarusL
            Laxarus @stephenw10
            last edited by

            @stephenw10 got it. Btw thanks for bearing with me until now (:. But is this somehow related to freeze and crash?

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              It could be if it's somehow ending up with scripts looping until it uses all available resources of some kind. The monitoring graphs should show that though as I mentioned

              LaxarusL 1 Reply Last reply Reply Quote 0
              • LaxarusL
                Laxarus @stephenw10
                last edited by

                @stephenw10 I have checked the graphs, but nothing seems wrong with the values. I had also another freeze. There is nothing useful on the logs other than some gateway alarms.
                I have noticed a common issue across all these crashes/freezes though. As soon as something goes wrong with my WAN, there is a big chance that the firewall also freezes/crashes. I cannot make sense of it though.
                So far,
                I have removed all the watchdog items
                tweaked the gatewayvalues a little bit
                and after this crash I have removed the HE Tunnel since it was useless.

                Sep  8 17:36:24 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:36:25 FIREWALL php-fpm[34190]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use VPNAC_WG.
Sep  8 17:36:27 FIREWALL rc.gateway_alarm[40780]: >>> Gateway alarm: WANV6_TUNNELV6 (Addr:2001:470:1f1a:46d::1 Alarm:1 RTT:510.886ms RTTsd:361.034ms Loss:11%)
Sep  8 17:36:27 FIREWALL check_reload_status[635]: updating dyndns WANV6_TUNNELV6
Sep  8 17:36:27 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:36:27 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:36:27 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:36:28 FIREWALL php-fpm[34190]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use WANV6_TUNNELV6.
Sep  8 17:36:30 FIREWALL check_reload_status[635]: updating dyndns OVPN_S2S_VPNV4
Sep  8 17:36:30 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:36:30 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:36:30 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:36:30 FIREWALL rc.gateway_alarm[58334]: >>> Gateway alarm: OVPN_S2S_VPNV4 (Addr:10.25.25.2 Alarm:1 RTT:707.150ms RTTsd:342.738ms Loss:11%)
Sep  8 17:36:31 FIREWALL php-fpm[40188]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use OVPN_S2S_VPNV4.
Sep  8 17:36:47 FIREWALL rc.gateway_alarm[20939]: >>> Gateway alarm: VPNAC_WG (Addr:10.11.0.1 Alarm:1 RTT:574.422ms RTTsd:376.129ms Loss:21%)
Sep  8 17:36:47 FIREWALL check_reload_status[635]: updating dyndns VPNAC_WG
Sep  8 17:36:47 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:36:47 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:36:47 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:36:48 FIREWALL rc.gateway_alarm[24045]: >>> Gateway alarm: WAN_PPPOE (Addr:10.98.238.224 Alarm:1 RTT:500.131ms RTTsd:368.558ms Loss:16%)
Sep  8 17:36:48 FIREWALL check_reload_status[635]: updating dyndns WAN_PPPOE
Sep  8 17:36:48 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:36:48 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:36:48 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:36:48 FIREWALL php-fpm[40188]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use VPNAC_WG.
Sep  8 17:36:49 FIREWALL php-fpm[36133]: /rc.dyndns.update: phpDynDNS (@.mydomain.org): No change in my IP address and/or 25 days has not passed. Not updating dynamic DNS entry.
Sep  8 17:36:49 FIREWALL php-fpm[40188]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use WAN_PPPOE.
Sep  8 17:36:50 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS: updatedns() starting
Sep  8 17:36:50 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): _checkIP() starting.
Sep  8 17:36:50 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): "redacted ip" extracted from local system.
Sep  8 17:36:50 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS (931952): running get_failover_interface for wan. found pppoe0
Sep  8 17:36:50 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): _detectChange() starting.
Sep  8 17:36:50 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): _checkIP() starting.
Sep  8 17:36:50 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): "redacted ip" extracted from local system.
Sep  8 17:36:50 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic Dns (931952): Current WAN IP: "redacted ip" Cached IP: "redacted ip"
Sep  8 17:36:50 FIREWALL php-fpm[36133]: /rc.dyndns.update: phpDynDNS (931952): No change in my IP address and/or 25 days has not passed. Not updating dynamic DNS entry.
Sep  8 17:36:51 FIREWALL rc.gateway_alarm[79606]: >>> Gateway alarm: WAN_PPPOE (Addr:10.98.238.224 Alarm:1 RTT:518.989ms RTTsd:369.829ms Loss:21%)
Sep  8 17:36:51 FIREWALL check_reload_status[635]: updating dyndns WAN_PPPOE
Sep  8 17:36:51 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:36:51 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:36:51 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:36:51 FIREWALL rc.gateway_alarm[80565]: >>> Gateway alarm: WANV6_TUNNELV6 (Addr:2001:470:1f1a:46d::1 Alarm:1 RTT:578.630ms RTTsd:391.247ms Loss:22%)
Sep  8 17:36:51 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:36:51 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:36:52 FIREWALL php-fpm[639]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use WANV6_TUNNELV6.
Sep  8 17:36:52 FIREWALL php-fpm[36133]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use WAN_PPPOE.
Sep  8 17:37:02 FIREWALL rc.gateway_alarm[4317]: >>> Gateway alarm: OVPN_S2S_VPNV4 (Addr:10.25.25.2 Alarm:1 RTT:735.071ms RTTsd:303.770ms Loss:37%)
Sep  8 17:37:02 FIREWALL check_reload_status[635]: updating dyndns OVPN_S2S_VPNV4
Sep  8 17:37:02 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:37:02 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:37:02 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:37:03 FIREWALL php-fpm[639]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use OVPN_S2S_VPNV4.
Sep  8 17:37:07 FIREWALL rc.gateway_alarm[60969]: >>> Gateway alarm: MNG_DHCP (Addr:192.168.2.1 Alarm:1 RTT:24.549ms RTTsd:124.820ms Loss:21%)
Sep  8 17:37:07 FIREWALL check_reload_status[635]: updating dyndns MNG_DHCP
Sep  8 17:37:07 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:37:07 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:37:08 FIREWALL php-fpm[40188]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use MNG_DHCP.
Sep  8 17:37:12 FIREWALL rc.gateway_alarm[27585]: >>> Gateway alarm: MODEM_DHCP (Addr:192.168.0.1 Alarm:1 RTT:23.050ms RTTsd:124.997ms Loss:22%)
Sep  8 17:37:12 FIREWALL check_reload_status[635]: updating dyndns MODEM_DHCP
Sep  8 17:37:12 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:37:12 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:37:12 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:37:13 FIREWALL php-fpm[592]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use MODEM_DHCP.
Sep  8 17:37:16 FIREWALL upsd[6640]: Data for UPS [UPS] is stale - check driver
Sep  8 17:37:19 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:37:19 FIREWALL upsmon[19346]: Communications with UPS UPS lost
Sep  8 17:37:22 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for device.description
Sep  8 17:37:24 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:37:29 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:37:31 FIREWALL rc.gateway_alarm[47891]: >>> Gateway alarm: WAN_PPPOE (Addr:10.98.238.224 Alarm:1 RTT:383.257ms RTTsd:388.087ms Loss:81%)
Sep  8 17:37:31 FIREWALL check_reload_status[635]: updating dyndns WAN_PPPOE
Sep  8 17:37:31 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:37:31 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:37:31 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:37:32 FIREWALL php-fpm[36133]: /rc.dyndns.update: phpDynDNS (@.mydomain.org): No change in my IP address and/or 25 days has not passed. Not updating dynamic DNS entry.
Sep  8 17:37:32 FIREWALL php-fpm[639]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use WAN_PPPOE.
Sep  8 17:37:33 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS: updatedns() starting
Sep  8 17:37:33 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): _checkIP() starting.
Sep  8 17:37:33 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): "redacted ip" extracted from local system.
Sep  8 17:37:33 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS (931952): running get_failover_interface for wan. found pppoe0
Sep  8 17:37:33 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): _detectChange() starting.
Sep  8 17:37:33 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): _checkIP() starting.
Sep  8 17:37:33 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): "redacted ip" extracted from local system.
Sep  8 17:37:33 FIREWALL php-fpm[36133]: /rc.dyndns.update: Dynamic Dns (931952): Current WAN IP: "redacted ip" Cached IP: "redacted ip"
Sep  8 17:37:33 FIREWALL php-fpm[36133]: /rc.dyndns.update: phpDynDNS (931952): No change in my IP address and/or 25 days has not passed. Not updating dynamic DNS entry.
Sep  8 17:37:34 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:37:38 FIREWALL rc.gateway_alarm[62940]: >>> Gateway alarm: WANV6_TUNNELV6 (Addr:2001:470:1f1a:46d::1 Alarm:1 RTT:266.937ms RTTsd:155.977ms Loss:93%)
Sep  8 17:37:38 FIREWALL check_reload_status[635]: updating dyndns WANV6_TUNNELV6
Sep  8 17:37:38 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:37:38 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:37:38 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:37:39 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:37:39 FIREWALL php-fpm[639]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use WANV6_TUNNELV6.
Sep  8 17:37:40 FIREWALL rc.gateway_alarm[79115]: >>> Gateway alarm: VPNAC_WG (Addr:10.11.0.1 Alarm:1 RTT:225.111ms RTTsd:55.236ms Loss:96%)
Sep  8 17:37:40 FIREWALL check_reload_status[635]: updating dyndns VPNAC_WG
Sep  8 17:37:40 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:37:40 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:37:40 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:37:40 FIREWALL rc.gateway_alarm[81903]: >>> Gateway alarm: OVPN_S2S_VPNV4 (Addr:10.25.25.2 Alarm:1 RTT:436.319ms RTTsd:43.501ms Loss:97%)
Sep  8 17:37:40 FIREWALL check_reload_status[635]: updating dyndns OVPN_S2S_VPNV4
Sep  8 17:37:40 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:37:40 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:37:41 FIREWALL php-fpm[90111]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use VPNAC_WG.
Sep  8 17:37:41 FIREWALL rc.gateway_alarm[96096]: >>> Gateway alarm: WAN_PPPOE (Addr:10.98.238.224 Alarm:1 RTT:806.992ms RTTsd:750.675ms Loss:98%)
Sep  8 17:37:41 FIREWALL php-fpm[639]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use OVPN_S2S_VPNV4.
Sep  8 17:37:44 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:37:44 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for device.contact
Sep  8 17:37:49 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:37:51 FIREWALL rc.gateway_alarm[12424]: >>> Gateway alarm: WAN_PPPOE (Addr:10.98.238.224 Alarm:1 RTT:0ms RTTsd:0ms Loss:100%)
Sep  8 17:37:51 FIREWALL check_reload_status[635]: updating dyndns WAN_PPPOE
Sep  8 17:37:51 FIREWALL check_reload_status[635]: Restarting IPsec tunnels
Sep  8 17:37:51 FIREWALL check_reload_status[635]: Restarting OpenVPN tunnels/interfaces
Sep  8 17:37:51 FIREWALL check_reload_status[635]: Reloading filter
Sep  8 17:37:52 FIREWALL php-fpm[90111]: /rc.dyndns.update: phpDynDNS (@.mydomain.org): No change in my IP address and/or 25 days has not passed. Not updating dynamic DNS entry.
Sep  8 17:37:52 FIREWALL php-fpm[36133]: /rc.openvpn: OpenVPN: One or more OpenVPN tunnel endpoints may have changed IP addresses. Reloading endpoints that may use WAN_PPPOE.
Sep  8 17:37:53 FIREWALL php-fpm[90111]: /rc.dyndns.update: Dynamic DNS: updatedns() starting
Sep  8 17:37:53 FIREWALL php-fpm[90111]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): _checkIP() starting.
Sep  8 17:37:53 FIREWALL php-fpm[90111]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): "redacted ip" extracted from local system.
Sep  8 17:37:53 FIREWALL php-fpm[90111]: /rc.dyndns.update: Dynamic DNS (931952): running get_failover_interface for wan. found pppoe0
Sep  8 17:37:53 FIREWALL php-fpm[90111]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): _detectChange() starting.
Sep  8 17:37:53 FIREWALL php-fpm[90111]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): _checkIP() starting.
Sep  8 17:37:53 FIREWALL php-fpm[90111]: /rc.dyndns.update: Dynamic DNS he-net-tunnelbroker (931952): "redacted ip" extracted from local system.
Sep  8 17:37:53 FIREWALL php-fpm[90111]: /rc.dyndns.update: Dynamic Dns (931952): Current WAN IP: "redacted ip" Cached IP: "redacted ip"
Sep  8 17:37:53 FIREWALL php-fpm[90111]: /rc.dyndns.update: phpDynDNS (931952): No change in my IP address and/or 25 days has not passed. Not updating dynamic DNS entry.
Sep  8 17:37:54 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:37:59 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:04 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:06 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for device.location
Sep  8 17:38:09 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:14 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:19 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:24 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:28 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for input.voltage
Sep  8 17:38:29 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:34 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:39 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:44 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:47 FIREWALL php-cgi[43129]: notify_monitor.php: Could not send the message to mymail@gmail.com -- Error: Failed to connect to ssl://smtp.gmail.com:465 [SMTP: Failed to connect socket: php_network_getaddresses: getaddrinfo for smtp.gmail.com failed: Address family for hostname not supported (code: -1, response: )]
Sep  8 17:38:49 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:50 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for input.voltage.maximum
Sep  8 17:38:54 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:38:59 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:04 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:09 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:13 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for input.voltage.minimum
Sep  8 17:39:14 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:19 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:24 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:29 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:34 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:35 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for input.frequency
Sep  8 17:39:39 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:44 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:49 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:54 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:39:57 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for input.transfer.low
Sep  8 17:39:59 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:04 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:09 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:14 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:19 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for input.transfer.high
Sep  8 17:40:19 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:24 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:29 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:34 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:39 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:41 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for input.transfer.reason
Sep  8 17:40:44 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:49 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:54 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:40:59 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:41:03 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for ups.power
Sep  8 17:41:04 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:41:09 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:41:15 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:41:20 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:41:25 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:41:25 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for ups.realpower
Sep  8 17:41:30 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:41:35 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:41:40 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:41:45 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:41:48 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for ups.status
Sep  8 17:41:50 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:41:55 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:00 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:05 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:10 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for ups.status
Sep  8 17:42:10 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:15 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:15 FIREWALL upsmon[19346]: UPS UPS is unavailable
Sep  8 17:42:20 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:25 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:30 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:32 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for ups.status
Sep  8 17:42:35 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:40 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:45 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:50 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:42:54 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for ups.status
Sep  8 17:42:55 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:00 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:05 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:10 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:15 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:16 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for ups.temperature
Sep  8 17:43:20 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:25 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:30 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:35 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:38 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for ups.load
Sep  8 17:43:40 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:44 FIREWALL php-cgi[63749]: notify_monitor.php: Could not send the message to mymail@gmail.com -- Error: Failed to connect to ssl://smtp.gmail.com:465 [SMTP: Failed to connect socket: php_network_getaddresses: getaddrinfo for smtp.gmail.com failed: Address family for hostname not supported (code: -1, response: )]
Sep  8 17:43:45 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:50 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:43:55 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:44:00 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:44:00 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for battery.charge
Sep  8 17:44:05 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:44:10 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:44:15 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:44:20 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:44:23 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for battery.runtime
Sep  8 17:44:25 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:44:30 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:44:35 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:44:40 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:44:45 FIREWALL snmp-ups[18117]: [UPS] snmp_ups_walk: data stale for battery.runtime.low
Sep  8 17:44:45 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
Sep  8 17:44:50 FIREWALL upsmon[19346]: Poll UPS [UPS] failed - Data stale
                LaxarusL 1 Reply Last reply Reply Quote 0
                • LaxarusL
                  Laxarus @Laxarus
                  last edited by

                  A short time later, this time I got an another crash with crash report.

                  Dump header from device: /dev/nda0p2
  Architecture: amd64
  Architecture Version: 4
  Dump Length: 617472
  Blocksize: 512
  Compression: none
  Dumptime: 2024-09-08 20:08:22 +0300
  Hostname: FIREWALL.mydomain.org
  Magic: FreeBSD Text Dump
  Version String: FreeBSD 15.0-CURRENT #0 plus-RELENG_24_03-n256311-e71f834dd81: Fri Apr 19 00:28:14 UTC 2024
    root@freebsd:/var/jenkins/workspace/pfSense-Plus-snapshots-24_03-main/obj/amd64/Y4MAEJ2R/var/j
  Panic String: page fault
  Dump Parity: 44932402
  Bounds: 0
  Dump Status: good

                  Fatal trap 12: page fault while in kernel mode
cpuid = 6; apic id = 08
fault virtual address	= 0x1c
fault code		= supervisor read data, page not present
instruction pointer	= 0x20:0xffffffff80f246e2
stack pointer	        = 0x28:0xfffffe00e1f3bae0
frame pointer	        = 0x28:0xfffffe00e1f3bb70
code segment		= base 0x0, limit 0xfffff, type 0x1b
			= DPL 0, pres 1, long 1, def32 0, gran 1
processor eflags	= interrupt enabled, resume, IOPL = 0
current process		= 2 (clock (6))
rdi: 0000000000000000 rsi: 0000000000000000 rdx: fffffe00e1f3bcf8
rcx: 0000000000000000  r8: 0000000000000528  r9: 0000000000000000
rax: 0000000000000000 rbx: 0000000000000000 rbp: fffffe00e1f3bb70
r10: 000000000000300f r11: 0000000000015069 r12: 0000000000000000
r13: 0000000000000528 r14: fffff8027dfb5000 r15: 0000000000000034
trap number		= 12
panic: page fault
cpuid = 6
time = 1725815302
KDB: enter: panic
                                                                        panic.txt                                                                                           0600    0       0       12          14667355006   7145                                                                                                       ustar   root                            wheel                                                                                                                                                                                                                  page fault                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      version.txt                                                                                         0600    0       0       457         14667355006   7635                                                                                                       ustar   root                            wheel                                                                                                                                                                                                                  FreeBSD 15.0-CURRENT #0 plus-RELENG_24_03-n256311-e71f834dd81: Fri Apr 19 00:28:14 UTC 2024
    root@freebsd:/var/jenkins/workspace/pfSense-Plus-snapshots-24_03-main/obj/amd64/Y4MAEJ2R/var/jenkins/workspace/pfSense-Plus-snapshots-24_03-main/sources/FreeBSD-src-plus-RELENG_24_03/amd64.amd64/sys/pfSense

                  full crash dump here
                  I see a lot of "Disabled multicast promiscuous mode" outputs here.
                  textdump.tar.0

                  right now, my ISP is working on the cables in the neighborhood and I am having frequent WAN downtime but for some reason, this is crashing the firewall.

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Ok that crash is this: https://redmine.pfsense.org/issues/15684

                    Try setting the workaround suggested there: https://redmine.pfsense.org/issues/15684#note-12

                    The logs show all gateways going down including what looks like an internal gateway?

                    Sep  8 17:37:07 FIREWALL rc.gateway_alarm[60969]: >>> Gateway alarm: MNG_DHCP (Addr:192.168.2.1 Alarm:1 RTT:24.549ms RTTsd:124.820ms Loss:21%)

                    Are all those gateways using the same NIC(s)?

                    LaxarusL 1 Reply Last reply Reply Quote 0
                    • LaxarusL
                      Laxarus @stephenw10
                      last edited by Laxarus

                      @stephenw10 I have set the workaround though I had to set it manualy from system tunables sine it was not there by default.

                      There are 5 gateways with corresponding Interfaces
                      b06ca774-6073-4ed3-a3a7-5e212873d5e9-image.png
                      and the interfaces below
                      729498a0-92df-4618-b5b7-694481122cf4-image.png

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Ok so 4 of those gateways are all using igb1 but the MNG gtaeway uses igb0. So you would not expect to see all 5 throwing packet loss unless they go through the same switch maybe?

                        LaxarusL 1 Reply Last reply Reply Quote 0
                        • LaxarusL
                          Laxarus @stephenw10
                          last edited by Laxarus

                          @stephenw10 yep, igb1 goes to modem port and igb0 goes to different switch. MNG is a management network with a separate switch with dhcp server not connected to the internet. It has all the IPMI and critical management connections. The purpose is to provide an environment where even if the pfsense crashes, management interface should stay up to reach pfsense UI (if possible) and IPMI

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Hmm, what hardware is this?

                            Not much can cause two NICs to stop passing traffic like that. Especially igb NICs.

                            LaxarusL 2 Replies Last reply Reply Quote 0
                            • LaxarusL
                              Laxarus @stephenw10
                              last edited by Laxarus

                              @stephenw10 it is Supermicro SuperServer 5019D-4C-FN8TP with 32GB ECC RAM and with addon card AOC-S25G-I2S-O PCIe SFPP28 25gbps

                              S 1 Reply Last reply Reply Quote 0
                              • LaxarusL
                                Laxarus @stephenw10
                                last edited by

                                @stephenw10 to make it clear, the firewall just freezes itself, even directly connecting to the console, no inputs are registered by the firewall through console. Until reboot, it is just at stuck at something.

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Hmm, so all 4 of those ports are on-board.

                                  Does it not respond even to ctl+t?

                                  LaxarusL 1 Reply Last reply Reply Quote 0
                                  • LaxarusL
                                    Laxarus @stephenw10
                                    last edited by

                                    @stephenw10 no, it does not respond to anything. I did not try ctrl + t but ctrl + c, ctrl + alt + del, enter, space, backspace, nothing works

                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      slu @Laxarus
                                      last edited by

                                      @Laxarus
                                      we have the same hardware but not the 25 gbps card.

                                      Please check over the IPMI interface for some PCIe, ... errors, we had a faulty broadcom card some months ago.

                                      pfSense Gold subscription

                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Sometimes ctl+t is the only thing that will produce a response.

                                        LaxarusL 1 Reply Last reply Reply Quote 0
                                        • LaxarusL
                                          Laxarus @stephenw10
                                          last edited by

                                          @stephenw10 will try ctrl + c, if the same thing happens again (hoping not), I will try to troubleshoot with WAN when I go back (right now I only have remote access).
                                          There is only one constant in all the situations, when WAN goes down, there is a big chance of firewall crashing or freezing.
                                          And the two bugs that you have stated is contributing to this somehow when WAN goes down. Hopefully, the next release of pfsense will take care of these bugs.
                                          Thanks for bearing with me until now and I really appreciate it.

                                          @slu thanks for the suggestion. I have checked the maintenance and health logs on the IPMI but there is nothing noteworthy there. It all seems normal.

                                          1 Reply Last reply Reply Quote 0
                                          • LaxarusL
                                            Laxarus
                                            last edited by

                                            So, I had the same issue again this morning and I still have no idea why this is happening. @stephenw10 I have tried ctrl + t and no response to that neither.

                                            Any advise to debugging this is very much appreciated.

                                            Full log here, the freeze happened around Sep 16 07:00
                                            system.log.0

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