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    Not able to open Odoo required ports and allow through the firewall.

    Scheduled Pinned Locked Moved NAT
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    • johnpozJ
      johnpoz LAYER 8 Global Moderator @noreast-it
      last edited by johnpoz

      @noreast-it you don't need to port forward to multiple IP you need to forward to this 1 device that lets them talk to your local printers from the internet.

      you don't even need to do that.. Nowhere does it say you need to forward ports - please point me to the documentation where it says you need to forward ports to their iot box..

      Its just a raspberry pi for gosh sakes that phones home.. Where do you have to open inbound ports in their documentation - please point to that.

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        noreast-it @johnpoz
        last edited by

        @johnpoz said in Not able to open Odoo required ports and allow through the firewall.:

        @noreast-it you don't need to port forward to multiple IP you need to forward to this 1 device that lets them talk to your local printers from the internet.

        Hi John, I've forwarded the port successfully to the device that connects to our printers. At least according to a port checker tool, except that Odoo still couldn't reach our printers. According to the consultants, Odoo support has now told them that the only support they are able to provide is to tell users to open port 8069 and 443 if 8069 on it's own does not solve the problem. Why? because Odoo does not have a network support team.

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        • johnpozJ
          johnpoz LAYER 8 Global Moderator @noreast-it
          last edited by

          @noreast-it because they don't need one and you sure and the hell do not need to open those ports.. It phones home.. You need no inbound unsolicited traffic

          It needs to be able to talk to the their services..

          https://www.odoo.com/documentation/16.0/applications/general/iot/devices/printer.html

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            noreast-it @johnpoz
            last edited by noreast-it

            @johnpoz https://www.odoo.com/documentation/17.0/applications/general/iot/config/windows_iot.html#firewalls

            Hi John, your comments are appreciated I will continue by trying to port forward to the device that the printers are connected to. Opening ports is what Odoo specified that I should do, their own logs show that they cannot connect to port 8069 on our internal network.

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            • johnpozJ
              johnpoz LAYER 8 Global Moderator @noreast-it
              last edited by

              @noreast-it again you don't need any port forwards.. Do you see the iot box in your odoo? If not its not phoning home.. There is nothing on their documentation or forums about forwarding ports to these devices.. What if you had more than 1, etc. They phone home and present the device you connect to them so you can print to them from the odoo software.

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                noreast-it @johnpoz
                last edited by

                @johnpoz I have been arguing with our consultants for over a month that the IoT device was already connected based on:

                fad3f7e1-5ba1-428f-9d51-a2a99af7226d-image.png

                I will advise them that the printing issue needs to be looked at more from their end. Thank you.

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                • N
                  noreast-it @johnpoz
                  last edited by

                  @johnpoz said in Not able to open Odoo required ports and allow through the firewall.:

                  Do you see the iot box in your odoo?

                  Yes we do, and we have been able to assign reports to printers and modify the configuration, but every time nothing printed I was informed that the issue was on my end based on: https://www.odoo.com/documentation/17.0/applications/general/iot/config/windows_iot.html#firewalls

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                  • johnpozJ
                    johnpoz LAYER 8 Global Moderator @noreast-it
                    last edited by johnpoz

                    @noreast-it its says printers.. But I don't see any printer actually listed.. This 1 iot box isn't going to be able to magically printer to any printer in your network.

                    what shows up when you click the handlers button? It doesn't support every single printer out there.. From the doc it should auto detect what printer you have connected to it via say usb.. But I doubt it would auto detect some printer on your network via its IP, etc.

                    I would suggest you get with them about adding a printer to the iot box. You clearly see that the iot box is online in their system.. But its not seeing any printer, etc.

                    Is your printer connected to this box via usb?

                    edit: that is for windows firewall, using their windows virtual IOT.. Not some iot box. And that inbound rule is for when some device on your network can not access the virtual IOT running on that windows machine, or if you want to setup Worldline thing.

                    That has zero to do with some iot box you have on your network, with a printer attached to it

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                      noreast-it @johnpoz
                      last edited by noreast-it

                      @johnpoz Hello, all printers are being connected with a virtual IoT box running on a windows server 2019 VM in order to connect to all needed printers via ethernet.

                      The printers that we have tested so far by installing are supported.

                      cc4de9de-182e-4872-b066-615466dfe463-image.png

                      my bad, I had cut off the previous pic with out including the printers

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                      • S
                        SteveITS Galactic Empire @noreast-it
                        last edited by

                        @noreast-it said in Not able to open Odoo required ports and allow through the firewall.:

                        how that would work with IPv6

                        Normally, with IPv6 each device has its own public IP address. So a firewall rule on WAN allowing "from any to [alias of all Oodo IPs" or whatever would allow direct access. Of course whatever is connecting to them needs to use IPv6. And often IPv6 addresses will change because few ISPs assign static IPv6 blocks.

                        With IPv4 it is not possible to forward the same port to multiple IP addresses. Unless the "source" in the NAT forward is different.

                        Your linked doc page on Windows firewall would apply to your Windows server running their software, not your router.

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                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator @noreast-it
                          last edited by johnpoz

                          @noreast-it said in Not able to open Odoo required ports and allow through the firewall.:

                          a virtual IoT box running on a windows server 2019 VM in order to connect to all needed printers via ethernet.

                          Well any firewall rules you need to do would be on that VM host then, not on pfsense.

                          But nowhere do I see any talk of opening a port forward in your firewall allowing any ports inbound unsolicited from the internet. You clearly see the virtual iot box in their system.. Why it can't print would be on that box or their system.. Has nothing to do with firewall rules or port forwarding on pfsense.

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.8, 24.11

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