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    Netgate 8300: BMC FW Health - Sensor Failure

    Official Netgate® Hardware
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Ok, we don't expect an RMA to be required here. The issue can be resolved with a BMC firmware update which can be applied in the field.

      We have been testing it and will let you know as soon as we're sure it's good.

      1 Reply Last reply Reply Quote 2
      • S
        slu @keyser
        last edited by

        @keyser
        now you can unpack the cool new hardware! :)

        pfSense Gold subscription

        1 Reply Last reply Reply Quote 1
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Yup and just to be clear this is not actually any sort of hardware issue. It's an incorrectly flagged value.

          E 1 Reply Last reply Reply Quote 2
          • E
            engkirk @stephenw10
            last edited by

            @stephenw10
            Hi there:
            Any updates on this issue?
            Thx

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Let me check. Last I heard the update was good.

              E 1 Reply Last reply Reply Quote 0
              • E
                engkirk @stephenw10
                last edited by

                @stephenw10
                Ok thanks. Is there an available update that I may apply then?

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Checking now. Might be tomorrow before I can find out from out guys in Austin who were testing it.

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Ok the update looks good in our testing and should be available very soon.

                    E 1 Reply Last reply Reply Quote 0
                    • E
                      engkirk @stephenw10
                      last edited by

                      @stephenw10
                      Ok then thank you.
                      Do you have any timeline?

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        I'll let you know as soon as I have one.

                        1 Reply Last reply Reply Quote 1
                        • L
                          ltctech
                          last edited by ltctech

                          Netgate sent me back the unit. I unpacked it Friday and began setting it up again. The sensor in question was now green. I installed a certificate on the BMC, which it restarted with and worked fine.

                          Then I noticed that chassis intrusion was tripped, which was odd as I had not opened it. I reset it using this guide:
                          https://docs.netgate.com/pfsense/en/latest/solutions/netgate-8300/intrusion-switch.html

                          I then proceeded to shutdown pfSense, pulled power, and booted it back up. After which, the BMC fails to respond to web requests. I can ping it. I can even connect to it via ipmitool and SSH over the network from WSL and access the serial console. Though it no longer serves a website, it's not responding to TCP connection at 80 nor 443 at all. Pulling power does not help.

                          The BMC complained about a wrong extension for the certificate in my first attempts to upload it, as it was crt instead of pem. Once I renamed it to pem, it accepted it, both certificate and key are PEM encoded. It did serve the correct certificate after, and the browser warnings went away.

                          The other changes I made to the BMC as far as I can remember:

                          • Changed Hostname
                          • Changed password
                          • Disabled SNMP
                          • Setup our SMTP server for alerts

                          There is no issue with pfSense itself on the unit, it still works fine. However, the BMC firmware appears to be flaky. If pfSense does have issues in the future, one will need the BMC to fix it. One could also use the included serial cable, assuming one hasn't lost it.

                          I had asked Netgate if it's possible to factory reset the BMC. In reply, we were was asked to ship it back to them for evaluation once more.

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Hmm, that's.... painful!

                            Unfortunately I don't have direct access to an 8300 to offer much insight here. 😞

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Update on this can be found here: https://www.netgate.com/8300-bmc-firmware-update

                              You should be able to upgrade this in the field though.

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