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    cannnot get internet access through pfsense after 3 years of no trouble

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Hmm, looks like it's not populating that system alias for some reason.

      Is the 192.168.3.0/24 subnet your LAN?

      Are you using auto outbound NAT? If not check you don't have a manual rule referencing something that doesn't exist.

      However even with no outbound NAT rules loading you should be able to upgrade. pfSense itself does not require NAT.

      Since it's stuck on 2.7.0 though you should try running at the CLI: certctl rehash
      Then recheck.

      Steve

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        shdjshdjshd @stephenw10
        last edited by

        @stephenw10

        Sorry man i dont know how to do any of that just been going through a user guide about downloading a new certificate from my vpn provider, hopefully that works, its just rebooting now.

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          You can still connect to the pfSense webgui?

          Can you connect to pfSense via SSH?

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            shdjshdjshd @stephenw10
            last edited by shdjshdjshd

            @stephenw10

            Hi mate no i cant even get in the control panel now after hours messing with the new certificate inputting all the things i needed to do.

            Maybe i should have had a break from it instead of making things worse!

            I rebooted it and it just looped around didnt go anywhere so i powered it down as it was stuck for a while.

            Could it be the cables going to the internet router from pfsense have failed?

            Im going to buy some new ones online.

            I still have my isp modem working for now but now cannot access

            192.168.1.1. for pfsense

            I have no idea whats gone wrong, should i reinstall pfsense from scratch on a bootbale usb?

            Im gutted this has happened as it was working seemlessly until yesterday.

            Could you give me a bit of insight what the error message means as im not experienced with this software, it has just been working in spight of me all these years 😧 , I just put my open vpn details where they needed to go.

            stephenw10S 1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator @shdjshdjshd
              last edited by

              @shdjshdjshd said in cannnot get internet access through pfsense after 3 years of no trouble:

              I rebooted it and it just looped around didnt go anywhere

              So you are connected at the console and can see it stuck in a boot loop?

              Can you see at what point it reboots?

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                shdjshdjshd @stephenw10
                last edited by shdjshdjshd

                @stephenw10

                I could last night but i got impatient and shut it down after about ten minutes as it wasnt goign anywhere.

                Now i cant access it at all, i have a wifi access point attached to my firewall (pfsense) and it still says secured but no internet, looks like im stuffed.

                I can access the logs from my isp router, dont know if they will help though

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  So you can't connect to the physical console on the firewall?

                  If there's no output there then you could be looking at a hardware failure.

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                    shdjshdjshd @stephenw10
                    last edited by

                    @stephenw10

                    Cannot access it, it says secured but no internet on the clickable drop down for internet options

                    I suppose i will reset my firewall on its reset button to see if it revives, If it does happy days nad i will have to go through the manual installation again

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by stephenw10

                      Right but the physical console doesn't require any external access.

                      To be clear I'm talking about either a keyboard and monitor or a serial terminal connected directly to the firewall.

                      What hardware are you using?

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                        shdjshdjshd @stephenw10
                        last edited by shdjshdjshd

                        @stephenw10

                        i am using a protectli vault

                        i have managed to connect to the firewall itself with a monitor and keyboard just going to see if i can get back to the gui on 192.168.1.1. in a moment

                        It is at least outputting that pfsense is still on the firewall so maybenthats good dont know yet.

                        It did some loading on the drive when i connected the monitor any ideas what to do now?

                        Its given me page of options from 0-16

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Ok so it's booting to the console menu. That's good that implies it's booting fully.

                          So above the console menu it should show the interface IP addresses and subnets. Check those are correct.

                          Try to ping something using menu option 7. Can you pings anything internal? Anything external?

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                            shdjshdjshd @stephenw10
                            last edited by shdjshdjshd

                            @stephenw10

                            Thanks Stephen forgive me im a novice at this.

                            it is gving three IP address options Lan, opt1 and opt 2

                            all with 192.168.1.1(2,3)/24

                            Should i try pinging all three of those?

                            Should i try to ping the v4/dhcp4 ip also?

                            the vpn ip seems to be missing

                            when i choose those ip s to ping nothing seems to happen

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Those are the addresses shown above the menu? Like, for example:

                              *** Welcome to Netgate pfSense Plus 24.11-BETA (arm) on 3100 ***
                              
                               WAN (wan)       -> mvneta1.4084 -> 
                               LAN (lan)       -> mvneta1      -> v4: 192.168.18.1/24
                               LAGG0 (opt1)    -> lagg0        -> v4/DHCP4: 192.168.221.11/24
                               OPENVPN0 (opt2) -> ovpnc2       -> 
                              

                              And they are in different subnets? So 192.168.1.1/24, 192.168.2.1/24 and 192.168.3.1/24.

                              If the WAN is DHCPv4 does it have an address?

                              If it does can you ping 8.8.8.8?

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                                shdjshdjshd @stephenw10
                                last edited by shdjshdjshd

                                @stephenw10

                                yes

                                the wan DHCPv4 has an address os 192.168.0.2/24

                                I have pinged the wan address above i think it has given a few new options (i think anyway)

                                option 2 on list is set interface ip address

                                one thing i noticed when the vault turned on that it said the update ( what config file i updated with) was made with a newer release than 2.7.0. (2.7.2.) it says to reset to factory default as the vault is not updated to run it or words to that effect.

                                it says the ping sent three packets, three packets received on 8.8.8.8

                                0.0% packet loss

                                stephenw10S 1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator @shdjshdjshd
                                  last edited by

                                  @shdjshdjshd said in cannnot get internet access through pfsense after 3 years of no trouble:

                                  it says the ping sent three packets, three packets received on 8.8.8.8

                                  OK, that's good.

                                  Try running option 13 and see if it sees the 2.7.52 update.

                                  If it doesn't then use option 8 to drop to the command line and run: certctl rehash.

                                  Then type exit to get back to the menu and try option 13 again.

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                                    shdjshdjshd @stephenw10
                                    last edited by shdjshdjshd

                                    @stephenw10

                                    Okay thanks for that it seems to have updated to the latest version

                                    I have tried to connect via a wifi access point to the vault again but no luck and i cant login via a browser at 192.168.1.1.

                                    any further ideas?

                                    I remember going through and adding a new open vpn certificate for the vpn before it starting this weird behavious, i could log in to the gui before adding that, im guessing there is a conflict with whatever i did and let it stuck at rebooting which lead to all this.

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      This is nothing to do with the VPN.

                                      First try to connect directly to the LAN port, not via wifi.

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                                        shdjshdjshd @stephenw10
                                        last edited by

                                        @stephenw10

                                        Thanks Stephen no joy unless its something different to typing in 192.168.1.1 in a browser?

                                        Ive plugged in an enthernet cable from the lan port on the firewall to my laptops network port.

                                        Sorry for being such a beginner with all this and i really appreciate you bearing with me!

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          It may not be at that address, it depends what you have the LAN interface configured to be.

                                          That also relies on your laptop having an address in the same subnet. Is it receiving an address from pfSense via DHCP?

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                                            shdjshdjshd @stephenw10
                                            last edited by shdjshdjshd

                                            @stephenw10

                                            to be honest with you ive not much knowledge in this area, i was using a config file to just input my vpn details into it. Like i say it was working perfectly until 4 days ago.

                                            Can you recommend a book to read about all this as i am feling pretty lost with it all.

                                            I feel like i need to learn this from the ground up and at least get some basic understanding with it all.

                                            In the meantime maybe i should just reset the vault to factory settings and download the config file? What do you think?

                                            One thing i did notice when the firewall is cycling through the setup screen with just kyboard and monitor connected is that it is asking for my ovpn password, i will try and put something in there that matches the last details i put in before it crashed.

                                            stephenw10S 1 Reply Last reply Reply Quote 0
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