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SG-1100 reinstallation - Cannot Reach Netgate Servers

Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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  • I Offline
    iridium9020
    last edited by Nov 16, 2024, 4:30 AM

    Surprise power outage during an update left my SG-1100 unable to boot.
    I downloaded and etched the netgate installer onto usb, and ran usbrecovery via puTTy.
    Installer starts normally, but continuously fails to hit the internet to download installation files.
    <Cannot reach Netgate Servers, Please verify your network settings>
    I have left the default settings in place, and verified the that LAN IP 192.168.1.x/24 is different than the router IP, which the SG-1100 WAN port is directly connected to.
    What other steps can I try to configure the SG-1100 to reach out to the internet during this process?

    T S 2 Replies Last reply Nov 16, 2024, 4:41 AM Reply Quote 0
    • T Offline
      The Party of Hell No @iridium9020
      last edited by Nov 16, 2024, 4:41 AM

      @iridium9020
      are you sure your ISP equipment is up and running with connection to ISP equipment?

      I 1 Reply Last reply Nov 16, 2024, 4:51 AM Reply Quote 0
      • I Offline
        iridium9020 @The Party of Hell No
        last edited by Nov 16, 2024, 4:51 AM

        @The-Party-of-Hell-No Indeed, I am logged into the ISP modem, it shows as up and running, and this laptop is connected to the internet through it.

        1 Reply Last reply Reply Quote 0
        • S Offline
          stephenw10 Netgate Administrator @iridium9020
          last edited by Nov 16, 2024, 2:44 PM

          @iridium9020 said in SG-1100 reinstallation - Cannot Reach Netgate Servers:

          and verified the that LAN IP 192.168.1.x/24 is different than the router IP, which the SG-1100 WAN port is directly connected to.

          But is it a different subent? That would still conflict if they are using different IPs in the same subnet.

          I 1 Reply Last reply Nov 17, 2024, 2:34 AM Reply Quote 1
          • I Offline
            iridium9020 @stephenw10
            last edited by Nov 17, 2024, 2:34 AM

            @stephenw10 excellent point. Turns out I was still on it, fixed that and the install went smoothly from there.
            Thanks for the response!

            1 Reply Last reply Reply Quote 1
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