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    Pfsense 2.7.0 -> 2.7.2 can't start GUI

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • Z
      zep @stephenw10
      last edited by

      @stephenw10
      Thanks for the info

      So there were some backups in the /conf/backup folder

      I copied a backup config file
      from /conf/backup/config-1694658441.xml
      to /cf/conf/config.xml

      I rebooted the router
      The router is still working (ie still routing)
      But, I still can not log into the Web Gui

      I do see some &#39 entries, in the config files (both the current file and the backup file)
      But they are in places I would expect

      My sons name is Jason. I call him J. One DHCP reservation is for J's server (xml files shows it as J&#39s server)

      There was also a backup folder under the /cf/conf (so /cf/conf/backup)
      I tried a backup file from there as well
      No luck
      Same issue
      The router comes up and works (ie still routing)
      But, I still can not log into the Web Gui

      Any other suggestions?
      I can do a fresh install if need be (I would do it on a fresh server, just to keep the old one on hand for now)

      Thanks

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Ok so what exactly are you seeing?

        Do you see nginx running in the output of ps -aux?

        Any errors in the nginx logs or main system logs?

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        • Z
          zep @stephenw10
          last edited by

          @stephenw10

          So
          The PFSense web page would not load
          There would be an hour glass on the browser for a few seconds (15 - 30 seconds)
          Then a browsers error message, indicating page took too long to respond / did not load

          This was from MS edge

          This morning I decided to try Chrome
          The PFSense web page loaded fine from Chrome

          I tried accessing the PFSense web page from MS Edge on a 2nd PC
          The PFSense web page loaded fine from the 2nd PC using MS edge

          I ended up clearing the cache on my broken MS edge PC
          The PFSense web - GUI page now loads fine from MS edge for me

          Looks like something happened to my MS edge during the upgrade

          The PF Sense upgrade seams fine
          Just my MS Edge browser issue

          I know try another browser, is just about trouble shooting 101
          But I was in MS edge to start the upgrade
          I upgraded PF Sense
          Then Edge no longer loaded the PF sense web page - GUI

          All seams fine now (post clearing my MS edge cache)

          Thanks for the help

          1 Reply Last reply Reply Quote 1
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Ah, nice. Yup easily done when it's worked fine previously. 😉

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            • T
              thekorn @stephenw10
              last edited by

              @stephenw10 The saga continues!

              So I went to enable the new DHCP server, and... all of a sudden the WWW interface died again!

              Went in through ssh, and sure enough,

              cat /conf/config.xml | grep "#039"

              I get hits on #039s, and the WWW interface is dead.

              So I checked a config file I made a few days ago, and there are STILL #039s in it. Uh-oh.

              I then scp'd over my old christmas config (2023-12-29). and checked it for #039s, none found.

              cat /conf/config-pfSense.housenet-20231229092319.xml | grep "#039"

              No hits, good. Then I copied christmas config file to config.xml (original is still in place) and check AGAIN for #039s. None found. Reboot. A-OK, web gui comes up.

              SSH back in...

              cat /conf/config.xml | grep "#039"

              SURE ENOUGH, the #039s are back! Reboot again, and now WWW is dead again!

              Something is actively corrupting my config file after the first reboot! (And as a result the www process is failing.)

              Is there a way to roll back to 2.7.0 just to double-check that this wasn't happening on that version? Or do I just have to completely re-image it with 2.7.0?

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                You probably need to reinstall. The only way to roll back is using ZFS snapshots but you would have to have manually added one in CE to roll back to.

                Can you give us any example config sections where this is happening?

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                • C
                  coxhaus @stephenw10
                  last edited by

                  @stephenw10 I am seeing this problem also. I just installed and upgraded to 2.7.2. My laptop only pulls up the login page but my desktop works. I am updating my desktop Windows 11 to the latest updates which my laptop has.

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    So one client is able to login and the webgui works as normal? Unlikely to be a config problem then if so.

                    What does the laptop show after logging in?

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                    • C
                      coxhaus @stephenw10
                      last edited by coxhaus

                      @stephenw10 On my laptop I get webConfigurator authentication error for user 'admin' on the pfsense console.

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Like when you are SSH'd to the console?

                        But the desktop is able to login OK?

                        You tested different browsers?

                        It sounds like you might have something auto-filling a bad password perhaps.

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                        • C
                          coxhaus @stephenw10
                          last edited by coxhaus

                          @stephenw10 I manually typed in the login and password on both. Desktop works and laptop does not. My desktop is now on the same Microsoft's update level. Both PCs are in the same network. I do use a Cisco layer 3 switch but all 3 are in the same network so they should be doing layer 2. I will switch my laptop to a routed network. No difference.

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Did you test a different browser?

                            C 2 Replies Last reply Reply Quote 0
                            • C
                              coxhaus @stephenw10
                              last edited by

                              @stephenw10 I only use Microsoft edge. If I don't find anything I may try loading one.

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                              • C
                                coxhaus @stephenw10
                                last edited by

                                @stephenw10 I turned on https and now my laptop works.

                                1 Reply Last reply Reply Quote 1
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