Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    SG-5100 doesn't issue IP address anymore

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    23 Posts 2 Posters 1.3k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • P
      pf_fw @stephenw10
      last edited by

      @stephenw10 yes, installer can't proceed. it reports can't reach servers dropped to shell to look at var/log/messages

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        The network config should still apply at that point so try to ping ews.netgate.com from the shell and see what error you see.

        P 1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          It looks like your upstream router is using 192.168.1.X so that could conflict with a LAN subnet in the installer.

          P 1 Reply Last reply Reply Quote 0
          • P
            pf_fw @stephenw10
            last edited by

            @stephenw10 Should I update settings for upstream router (modem in this case)? or any other way to resolve this? (maybe use 192.168.2.x with static? assuming modem supports it)

            1 Reply Last reply Reply Quote 0
            • P
              pf_fw @stephenw10
              last edited by

              @stephenw10 I see

              root@pfSense-install:~ # ping ews.netgate.com
              ping: cannot resolve ews.netgate.com: Address family for hostname not supported
              
              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Yes you can set a different subnet for the LAN in the installer. Or just not assign a LAN interface. You only need a valid WAN.

                P 1 Reply Last reply Reply Quote 0
                • P
                  pf_fw @stephenw10
                  last edited by pf_fw

                  @stephenw10 oh I'm only using WAN port on SG-5100. WAN port is connected to modem, all other ports are disconnected (no cables)
                  Using following on WAN side:

                  M Interface Mode     DHCP (client)  
                   VLAN Settings      VLAN Tagging disabled         │ │
                  Use local resolver false
                  

                  Using Local resolver seems to go through, will report back if it finishes

                  1 Reply Last reply Reply Quote 1
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    But if the LAN is still configured that still a routing conflict even if it's disconnected.

                    1 Reply Last reply Reply Quote 0
                    • P
                      pf_fw
                      last edited by

                      Using Local Resolver worked for installation. Now trying to restore, will see how that goes (not sure if I need to install packages manually)

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        It should pull in the packages if they are in the config.

                        P 1 Reply Last reply Reply Quote 0
                        • P
                          pf_fw @stephenw10
                          last edited by

                          @stephenw10 oh nice, thanks. I'll check back in few hrs (and report if anything is missing). Does 7MB of config file sound correct? I've 2 backups from almost same time (1st is about 83kB and other is 7MB, I'm going with bigger one)

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            7MB is pretty huge for a config file but it might have all the RRD data in it if you selected that when backing up. It should restore fine.

                            P 2 Replies Last reply Reply Quote 0
                            • P
                              pf_fw @stephenw10
                              last edited by

                              @stephenw10 stopped with message:
                              package reinstall process was ABORTED due to lack of internet activity is there way to work around this?
                              I believe this is happening due to one of the VPN servers being used at the time of backup, not available anymore

                              1 Reply Last reply Reply Quote 0
                              • P
                                pf_fw @stephenw10
                                last edited by

                                @stephenw10 which area is responsible for installing packages? (will restore that before other config)

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  You should almost always restore the full config. The config file version is only held in the main system section and that is what determines whether or not the config needs to be upgraded.

                                  Only ever restore parts of the config if you're certain it's the current version. Even then I would always restore the full file unless I have a very specific reason not to.

                                  P 1 Reply Last reply Reply Quote 0
                                  • P
                                    pf_fw @stephenw10
                                    last edited by

                                    @stephenw10 I see, how would I go about this then? Does restore still go through if packages are not installed

                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Yes, just restore the full config file and it will pull in any required packages.

                                      1 Reply Last reply Reply Quote 0
                                      • First post
                                        Last post
                                      Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.