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    still can`t upgrade...

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • C
      Cyber100
      last edited by

      I still can’t update from 23.09.1 Last time I couldn’t update to 24.03. The symptoms are the same: a new boot environment is created, but it does not load into it and reboots into the old boot environment. There is no way to connect a video card or serial port. What to do, where to start debugging? Thanks.

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      • S
        SteveITS Galactic Empire @Cyber100
        last edited by

        @Cyber100 Is the disk full? (delete old BEs)

        https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-shrink.html

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

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        • C
          Cyber100 @SteveITS
          last edited by

          @SteveITS Free about 94Gb mirror raid

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          • JonathanLeeJ
            JonathanLee
            last edited by

            Can you get a console session going to see what is occurring? That is weird can you see any issues if you do a manual pkg update on the web gui?

            Make sure to upvote

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            • C
              Cyber100 @JonathanLee
              last edited by Cyber100

              @JonathanLee there is no way to connect a video card or serial port.
              ssh session only.
              upgrade_log.latest.txt

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Do you see an alert showing it booted into the old BE because the boot confirmation failed in the upgraded BE?

                What hardware are you using? It could be something that isn't supported in FreeBSD 15. Yet. Or maybe something that is supported in FreeBSD 15 that causes a problem now it;s a recognized device.

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                  Cyber100 @stephenw10
                  last edited by

                  @stephenw10 No, there are no alerts, everything works fine. Hardware is detected everything without errors. It has been working since the release of 22.10 (or what it was, I don’t remember), successfully updated to 23.04, then to 23.09.1. Stopped updating since the release of 24.03

                  My hardware:
                  Bare metal system on
                  Intel(R) Xeon(R) CPU E5-2666 v3 @ 2.90GHz
                  Current: 1200 MHz, Max: 2901 MHz
                  20 CPUs : 1 package(s) x 10 core(s) x 2 hardware threads
                  AES-NI CPU Crypto: Yes (active)
                  IPsec-MB Crypto: Yes (active)
                  QAT Crypto: No

                  128GB RAM

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by stephenw10

                    Do you see the new BE listed in System > Boot Environments?

                    Is it marked bad?

                    Also: 128GB RAM 😵

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                    • C
                      Cyber100 @stephenw10
                      last edited by Cyber100

                      @stephenw10 yes, i do. this new BE 24.11 absolutely normal. it can be made bootable, but the system reboots into the old BE before loading the web interface.

                      Could it be because I'm using a PPPOE connection and it only comes up after the system is fully loaded and can't check the license or something like that?
                      I think so because there is similar hardware, but it is connected via fiber optic from the provider and works great.

                      Intel(R) Xeon(R) E-2314 CPU @ 2.80GHz
                      4 CPUs : 1 package(s) x 4 core(s)
                      AES-NI CPU Crypto: Yes (active)
                      IPsec-MB Crypto: Yes (active)
                      QAT Crypto: No

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        No it will always boot if it can. It's failing to boot and falling back. I'm surprised it's not marking the new BE as bad though. If it fails the boot confirmation check and falls back it should. Which implies it's not getting that far. Maybe you have some obscure drive controller in that or some other unusual hardware device that is preventing it in FreeBSD 15. Hmm, very hard to say without a console output.

                        What does the boot log show in 23.09.1? The contents of /var/log/dmesg.boot

                        We might be able to spot a likely troublemaker there. Though without access to a console it might be hard to do anything about it....

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                        • C
                          Cyber100 @stephenw10
                          last edited by

                          @stephenw10 dmesg.boot.tar.gz

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Hmm, nothing especially exotic. The cellular modem might do something odd if it's handled differently in a newer u3g.

                            I would disable the Realtek Audio device but that requires BIOS access.

                            Hmm, you could probably mount the new BE and get any boot logs from it... 🤔

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                            • C
                              Cyber100 @stephenw10
                              last edited by

                              @stephenw10 Well, finally! I physically removed the Huawei modem and deleted the interface in the interfaces tab. And only after this it successfully loaded into BE 24.11

                              It remains unclear why the modem could influence the download?
                              If possible, please tell us more about the reasons.

                              Thank you so much for your assistance in solving this mega problem.

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                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Possibly it is detected or initialised slightly differently in FreeBSD 15 and if that happens it might not create the ue0 interface. And that would cause pfSense to drop to the interfaces assign prompt due to an assigned missing NIC, eventually rebooting when the confirmation check timer expires.

                                It would likely have worked if you had just unassigned the NIC. If you still need it you could reconnect it and see how it comes up in 24.11.

                                Anyway glad you were able to get past it!

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