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    After upgrade 24.03 to 24.11 reboot hangs at start @ 0xffffff....

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • D
      d9001089
      last edited by

      After I upgraded to 24.11 the reboot hangs at Start @0xffff... After waiting for 2 hrs I finally had to to unplug my 4200 to get it to boot successfully, however the upgrade was unsuccessful. Does anyone have any idea whats going on?
      Pfsense reboot 2024-11-29 163019.png

      System: 4200
      BIOS: 8.01
      Current Version: 24.03-RELEASE (amd64)

      jimpJ 1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Hmm, that's the efi console output. Is it actually booting but not showing it?

        Did you initially import the config from something else?

        D 1 Reply Last reply Reply Quote 0
        • D
          d9001089 @stephenw10
          last edited by

          @stephenw10
          Hello, I did the upgrade from the console and after the upgrade the systems does a reboot, and this is where it hangs. The link lights are flashing slowly on the 4200 like there is something going on, but nothing on my lan is working, internal devices are unable to communicate with each other and there is no internet connectivity.

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            But was the config imported into the 4200 originally? Like you had some other pfSense device where the config was initially created?

            It's possible the console settings could have been brought across from that.

            D 2 Replies Last reply Reply Quote 0
            • G
              GripePotato
              last edited by

              I experienced this exact same thing today.

              • 6100 Max
              • Current version 24.03
              • No configs ever imported from a different device
              • Initiated upgrade to 24.11 from Status / Dashboard
              • Had to power cycle device to regain functionality and was back to 24.03
              1 Reply Last reply Reply Quote 0
              • D
                d9001089 @stephenw10
                last edited by

                @stephenw10
                Hello, no the config has been the same for months

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                • F
                  freph533
                  last edited by freph533

                  Same issue observed just now on a VM that's had 0 issues with 24.03. Hard reboot on the VM booted successfully back into 24.03.

                  jimpJ 1 Reply Last reply Reply Quote 0
                  • D
                    d9001089 @stephenw10
                    last edited by

                    @stephenw10
                    Also I only have this one device and I have never imported a config to this device from any other device, it's the original config file.

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Were any of these units previously updated from 23.09 OK?

                      G D 2 Replies Last reply Reply Quote 0
                      • G
                        GripePotato @stephenw10
                        last edited by

                        @stephenw10
                        I took shipment June24 so I don't expect ~9 month old firmware (23.09) was on there. I assume 24.03 came installed. Not sure how to check otherwise.

                        1 Reply Last reply Reply Quote 0
                        • jimpJ
                          jimp Rebel Alliance Developer Netgate @freph533
                          last edited by

                          @freph533 said in After upgrade 24.03 to 24.11 reboot hangs at start @ 0xffffff....:

                          Same issue observed just now on a VM that's had 0 issues with 24.03. Hard reboot on the VM booted successfully back into 24.03.

                          What type of VM? If it's Proxmox and running an EFI BIOS, it may be something we've hit before (adding a serial port to the VM hardware works around it) but that's different than the other problems reported in this thread.

                          Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                          Need help fast? Netgate Global Support!

                          Do not Chat/PM for help!

                          F 1 Reply Last reply Reply Quote 0
                          • jimpJ
                            jimp Rebel Alliance Developer Netgate @d9001089
                            last edited by

                            @d9001089 said in After upgrade 24.03 to 24.11 reboot hangs at start @ 0xffffff....:

                            After I upgraded to 24.11 the reboot hangs at Start @0xffff... After waiting for 2 hrs I finally had to to unplug my 4200 to get it to boot successfully, however the upgrade was unsuccessful. Does anyone have any idea whats going on?

                            Can you (or someone else hitting this) try again but capture the serial console output for the entire boot? We need to see what came before this point, ideally the entire initialization process if possible.

                            Also if someone hitting this could post the contents of their /boot/loader.conf and /boot/loader.conf.local files that would help.

                            Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

                            Need help fast? Netgate Global Support!

                            Do not Chat/PM for help!

                            D 2 Replies Last reply Reply Quote 1
                            • D
                              d9001089 @jimp
                              last edited by

                              @jimp
                              Here is my loader.conf but I dont have a loader.conf.local. Also I'll try it again and copy the console contents to this post...

                              /root: cat /boot/loader.conf
                              opensolaris_load="YES"
                              zfs_load="YES"
                              kern.cam.boot_delay=10000
                              kern.geom.label.disk_ident.enable="0"
                              kern.geom.label.gptid.enable="0"
                              kern.ipc.nmbclusters="1000000"
                              kern.ipc.nmbjumbo9="524288"
                              kern.ipc.nmbjumbop="524288"
                              loader_conf_files="/boot/loader.conf.lua"
                              boot_serial="YES"
                              comconsole_speed="115200"
                              console="efi"
                              autoboot_delay="3"
                              debug.ddb.capture.bufsize="524288"
                              hw.e6000sw.default_disabled=1
                              hw.hn.vf_transparent="0"
                              hw.hn.use_if_start="1"
                              net.link.ifqmaxlen="128"
                              machdep.hwpstate_pkg_ctrl="0"
                              net.pf.states_hashsize="262144"

                              /root: cat /boot/loader.conf.local
                              cat: /boot/loader.conf.local: No such file or directory

                              1 Reply Last reply Reply Quote 1
                              • D
                                d9001089 @stephenw10
                                last edited by

                                @stephenw10
                                I have had the uint for about a year and have only done one upgrade to 24.03

                                1 Reply Last reply Reply Quote 0
                                • D
                                  d9001089 @jimp
                                  last edited by

                                  @jimp
                                  I re-ran the upgrade to get the print out you wanted from the console and this time it completed successfully... I didn't do anything except for uninstall the Acme package because its been crashing do to a PHP error which I will list below, if you have any insights, and yes I will create a new ticket in another channel for this issue.

                                  16:16:02 PHP ERROR: Type: 1, File: /usr/local/www/acme/acme_accountkeys.php, Line: 158, Message: Uncaught TypeError: Cannot access offset of type string on string in /usr/local/www/acme/acme_accountkeys.php:158
                                  Stack trace:
                                  #0 {main}
                                  thrown

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Are you seeing that error in 24.11 if you reinstall the pkg? Or just in 24.03?

                                    D 1 Reply Last reply Reply Quote 0
                                    • D
                                      d9001089 @stephenw10
                                      last edited by

                                      @stephenw10
                                      Yes, and now I don't see the acme menu option under services even when i do a reinstall. The only way to get to it is using the URL. Once I'm at acme.xml page I select account keys and that's when it crashes.

                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Ok opened a bug to track that: https://redmine.pfsense.org/issues/15892

                                        1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Anyone hitting this console issue try booting verbose. Escape the loader menu to the prompt (OK>) and enter: boot -v

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                                          • F
                                            freph533 @jimp
                                            last edited by

                                            @jimp said in After upgrade 24.03 to 24.11 reboot hangs at start @ 0xffffff....:

                                            @freph533 said in After upgrade 24.03 to 24.11 reboot hangs at start @ 0xffffff....:

                                            Same issue observed just now on a VM that's had 0 issues with 24.03. Hard reboot on the VM booted successfully back into 24.03.

                                            What type of VM? If it's Proxmox and running an EFI BIOS, it may be something we've hit before (adding a serial port to the VM hardware works around it) but that's different than the other problems reported in this thread.

                                            Yes, it's in Proxmox on EFI BIOS. There's no serial port on the VM hardware so that might be part of the cause in my case, though given the feedback from others it seems like it may be something else.

                                            @stephenw10 Given my setup with the Proxmox VM is it still useful for me to provide output on an attempted upgrade (and if so, with or without adding a serial port to the VM devices? FWIW I've never had issues through several upgrades without a serial device on this VM)?

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