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    Investigating how did I locked myself out of pfsense

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator @scotrod
      last edited by

      Check the config diffs for each change in the history. See if it's actually setting a different password somewhere.

      Also I assume you were able to access the login screen still? Just unable to login successfully there?

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      • S
        scotrod @stephenw10
        last edited by

        @stephenw10 Hey and thanks for the suggestion.

        Unfortunately the default limiter of 30 that I had left had already rotated so I no longer can do these cross-checks directly on pfsense. Luckily, in the heat of the situation back then I downloaded 3 configs around the "Unknown" changes.

        The bcrypt-hash values from the 3 versions were different. That got me worried additionally, because neither of them had the same values as my current hash value. This was unexpected, because when I did the PW reset, I pasted the same old password. So, I expected the same hash value. I have it-tools installed locally so I was able to cross check my password against the two set of hash values - success. I guess what happened is that every time PW reset/change is done, the hash is salted. Or at least that would explani the difference.

        Now for the real problem. I grabbed the three hash values, and cross-checked them versus the OpenVPN user PW that I set that day - again, success. What happened was that I resetted my admin account PW, instead of my VPN user PW (that was not vanilla VPN setup. I had that an year ago, I just disabled it and now re-enabled it).

        TL;DR: Wrong account PW reset.

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Ah, OK so you think you just set the wrong account rather than some backend bug?

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          • S
            scotrod @stephenw10
            last edited by scotrod

            That would be the simplest solution, yes. The two account fields are next to each other, so it's completely possible that I clicked on the admin account menu, instead of my VPN user. That, plus the fact that I compared the bcrypt-hash from the admin account, with the password value from my own VPN account, and they matched. I really do think what happened was a simple user error.

            I think the last piece of the puzzle would be someone to confirm whether the b-crypt-hash value is supposed to be different every time one changes account password, even if the new password is the same as the old one.

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              bcrypt includes salting so I'd expect a different hash every time it is generated even from the same password.

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              • S
                scotrod @stephenw10
                last edited by scotrod

                That settles is then. The only thing that's bugging me, is that 30 row config history doesn't include the password change for my admin account.

                I just changed my admin password (again, to my old password) and the following entry was populated in the config history
                322a475d-a04f-4273-8025-fa99b9fa4f1f-image.png

                This is not visible in my previous history, and the simplest explination again would be rotation. I may have done that change before the earliest visible event (10:09:36). Are you aware of changing the admin PW from the web interface gets logged anywhere? That would solve it.

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  I'd certainly expect it to be shown like that because you are editing the admin user. The page is correctly setup to pass a config change string so it is logged.

                  'Unknown' is shown when a page/script does not pass a string back to the config write.

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                  • S
                    scotrod @stephenw10
                    last edited by

                    Thanks. Is that event logged somewhere? I pulled all the logs from /var/log so if its logged, I could find the exact event.

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                    • JonathanLeeJ
                      JonathanLee
                      last edited by

                      I see unknown when you make changes to packages sometimes.

                      Make sure to upvote

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                      • S
                        scotrod @scotrod
                        last edited by scotrod

                        Okay, as expected, this event is tracked in the system.log. After resetting the admin password today, I checked and can confirm that event is recorded there. Unfortunately I couldn't find such event in my previous logs. Log retention is not a problem since the system.log goes back to Oct'24.

                        That really doesn't make sense, because at some point I had different admin password. The hash proves it (I compared one of the hashes from my admin password with the password of my other VPN user. This is where I accidentally changed the admin PW instead of my VPN user PW; so, for a short period of time my admin password had the password of my VPN user). At the end there may be a backend bug here. I had a different admin password at some point and I'm not seeing any notable events at least in the system.log

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