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    SG-2100 Reinstall Failing

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • J
      josephcocoa
      last edited by

      So I have a Netgate-2100 and am attempting to reinstall pfSense. Here is the sequence of events:

      I'm able to connect to the console for the device.
      From the console, I get it to boot off of the appropriate image.
      I get the installer connected to the internet.
      I select the disk to install to.

      Immediately it says the installation has been aborted. I've also tried to erase the internal storage before installation. Anyone have any ideas on what I can do to address this? As it stands currently, the unit is non-functional.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        What disk(s) do you see offered to install to?

        When it fails you should be able to reach a command line and check the installer log in /tmp/bsdinstall_log.

        J 1 Reply Last reply Reply Quote 0
        • J
          josephcocoa @stephenw10
          last edited by

          @stephenw10 Thanks for the reply. I do

          run usbrecovery

          It does it's deep ponderance and then brings me the installer. After a bit it asks me to accept the copyright notice.

          After a bit it has me confirm the internet connection. For the disk and such, it just asks me the filesystem and partition scheme. I leave those both on defaults (ZFS and GPT). I tell it to use stripe, then it asks me to pick the disk.

          It is as follows: 7.3G <MMCHC DG4008 0.1 SN D15D4C22 MFG 01/2022 by 69 0x0000>

          Then it asks me to confirm that I want to destroy mmcsd0 and reinstall.

          I hit yes, then it flashes something and goes back to "installation aborted."

          The contents of the /tmp/bsdinstall_log file are as follows:

          DEBUG: Running installation step: auto
          DEBUG: dialog.subr: DEBUG_SELF_INITIALIZE=[]
          DEBUG: UNAME_S=[FreeBSD] UNAME_P=[aarch64] UNAME_R=[15.0-CURRENT]
          DEBUG: common.subr: Successfully loaded.
          DEBUG: f_include: file=[/usr/share/bsdconfig/dialog.subr]
          DEBUG: dialog.subr: loading includes...
          DEBUG: f_include: file=[/usr/share/bsdconfig/strings.subr]
          DEBUG: strings.subr: Successfully loaded.
          DEBUG: f_include: file=[/usr/share/bsdconfig/variable.subr]
          DEBUG: variable.subr: loading includes...
          DEBUG: f_include: file=[/usr/share/bsdconfig/dialog.subr]
          DEBUG: f_include: file=[/usr/share/bsdconfig/strings.subr]
          DEBUG: variable.subr: New variable VAR_CONFIG_FILE -> configFile
          DEBUG: variable.subr: New variable VAR_DEBUG -> debug
          DEBUG: variable.subr: New variable VAR_DEBUG_FILE -> debugFile
          DEBUG: variable.subr: New variable VAR_DIRECTORY_PATH -> directoryPath
          DEBUG: variable.subr: New variable VAR_DOMAINNAME -> domainname
          DEBUG: variable.subr: New variable VAR_EDITOR -> editor
          DEBUG: variable.subr: New variable VAR_EXTRAS -> ifconfig
          DEBUG: variable.subr: New variable VAR_GATEWAY -> defaultrouter
          DEBUG: variable.subr: New variable VAR_GROUP -> group
          DEBUG: variable.subr: New variable VAR_GROUP_GID -> groupGid
          DEBUG: variable.subr: New variable VAR_GROUP_MEMBERS -> groupMembers
          DEBUG: variable.subr: New variable VAR_GROUP_PASSWORD -> groupPassword
          DEBUG: variable.subr: New variable VAR_HOSTNAME -> hostname
          DEBUG: variable.subr: New variable VAR_HTTP_DIR -> httpDirectory
          DEBUG: variable.subr: New variable VAR_HTTP_FTP_MODE -> httpFtpMode
          DEBUG: variable.subr: New variable VAR_HTTP_HOST -> httpHost
          DEBUG: variable.subr: New variable VAR_HTTP_PATH -> _httpPath
          DEBUG: variable.subr: New variable VAR_HTTP_PORT -> httpPort
          DEBUG: variable.subr: New variable VAR_HTTP_PROXY -> httpProxy
          DEBUG: variable.subr: New variable VAR_HTTP_PROXY_HOST -> httpProxyHost
          DEBUG: variable.subr: New variable VAR_HTTP_PROXY_PATH -> httpProxyPath
          DEBUG: variable.subr: New variable VAR_HTTP_PROXY_PORT -> httpProxyPort
          DEBUG: variable.subr: New variable VAR_IFCONFIG -> ifconfig
          DEBUG: variable.subr: New variable VAR_IPADDR -> ipaddr
          DEBUG: variable.subr: New variable VAR_IPV6ADDR -> ipv6addr
          DEBUG: variable.subr: New variable VAR_IPV6_ENABLE -> ipv6_activate_all_interfaces
          DEBUG: variable.subr: New variable VAR_KEYMAP -> keymap
          DEBUG: variable.subr: New variable VAR_MEDIA_TIMEOUT -> MEDIA_TIMEOUT
          DEBUG: variable.subr: New variable VAR_MEDIA_TYPE -> mediaType
          DEBUG: variable.subr: New variable VAR_NAMESERVER -> nameserver
          DEBUG: variable.subr: New variable VAR_NETINTERACTIVE -> netInteractive
          DEBUG: variable.subr: New variable VAR_NETMASK -> netmask
          DEBUG: variable.subr: New variable VAR_NETWORK_DEVICE -> netDev
          DEBUG: variable.subr: New variable VAR_NFS_HOST -> nfsHost
          DEBUG: variable.subr: New variable VAR_NFS_PATH -> nfsPath
          DEBUG: variable.subr: New variable VAR_NFS_SECURE -> nfs_reserved_port_only
          DEBUG: variable.subr: New variable VAR_NFS_TCP -> nfs_use_tcp
          DEBUG: variable.subr: New variable VAR_NFS_V3 -> nfs_use_v3
          DEBUG: variable.subr: New variable VAR_NONINTERACTIVE -> nonInteractive
          DEBUG: variable.subr: New variable VAR_NO_CONFIRM -> noConfirm
          DEBUG: variable.subr: New variable VAR_NO_ERROR -> noError
          DEBUG: variable.subr: New variable VAR_NO_INET6 -> noInet6
          DEBUG: variable.subr: New variable VAR_PACKAGE -> package
          DEBUG: variable.subr: New variable VAR_PKG_TMPDIR -> PKG_TMPDIR
          DEBUG: variable.subr: New variable VAR_PORTS_PATH -> ports
          DEBUG: variable.subr: New variable VAR_RELNAME -> releaseName
          DEBUG: variable.subr: New variable VAR_SLOW_ETHER -> slowEthernetCard
          DEBUG: variable.subr: New variable VAR_TRY_DHCP -> tryDHCP
          DEBUG: variable.subr: New variable VAR_TRY_RTSOL -> tryRTSOL
          DEBUG: variable.subr: New variable VAR_UFS_PATH -> ufs
          DEBUG: variable.subr: New variable VAR_USER -> user
          DEBUG: variable.subr: New variable VAR_USER_ACCOUNT_EXPIRE -> userAccountExpire
          DEBUG: variable.subr: New variable VAR_USER_DOTFILES_CREATE -> userDotfilesCreate
          DEBUG: variable.subr: New variable VAR_USER_GECOS -> userGecos
          DEBUG: variable.subr: New variable VAR_USER_GID -> userGid
          DEBUG: variable.subr: New variable VAR_USER_GROUPS -> userGroups
          DEBUG: variable.subr: New variable VAR_USER_GROUP_DELETE -> userGroupDelete
          DEBUG: variable.subr: New variable VAR_USER_HOME -> userHome
          DEBUG: variable.subr: New variable VAR_USER_HOME_CREATE -> userHomeCreate
          DEBUG: variable.subr: New variable VAR_USER_HOME_DELETE -> userHomeDelete
          DEBUG: variable.subr: New variable VAR_USER_LOGIN_CLASS -> userLoginClass
          DEBUG: variable.subr: New variable VAR_USER_PASSWORD -> userPassword
          DEBUG: variable.subr: New variable VAR_USER_PASSWORD_EXPIRE -> userPasswordExpire
          DEBUG: variable.subr: New variable VAR_USER_SHELL -> userShell
          DEBUG: variable.subr: New variable VAR_USER_UID -> userUid
          DEBUG: variable.subr: New variable VAR_ZFSINTERACTIVE -> zfsInteractive
          DEBUG: variable.subr: VARIABLE_SELF_INITIALIZE=[1]
          DEBUG: f_variable_set_defaults: Initializing defaults...
          DEBUG: f_getvar: var=[debug] value=[1] r=0
          DEBUG: f_getvar: var=[editor] value=[/usr/bin/ee] r=0
          DEBUG: f_getvar: var=[hostname] value=[pfSense-install] r=0
          DEBUG: f_getvar: var=[MEDIA_TIMEOUT] value=[300] r=0
          DEBUG: f_getvar: var=[nfs_reserved_port_only] value=[NO] r=0
          DEBUG: f_getvar: var=[nfs_use_tcp] value=[NO] r=0
          DEBUG: f_getvar: var=[nfs_use_v3] value=[YES] r=0
          DEBUG: f_getvar: var=[PKG_TMPDIR] value=[/var/tmp] r=0
          DEBUG: f_getvar: var=[releaseName] value=[15.0-CURRENT] r=0
          DEBUG: f_variable_set_defaults: Defaults initialized.
          DEBUG: variable.subr: Successfully loaded.
          DEBUG: f_include_lang: file=[/usr/libexec/bsdconfig/include/messages.subr] lang=[C.UTF-8]
          DEBUG: dialog.subr: DIALOG_SELF_INITIALIZE=[1]
          DEBUG: f_dialog_init: ARGV=[] GETOPTS_STDARGS=[dD:SX]
          DEBUG: f_dialog_init: SECURE=[] USE_XDIALOG=[]
          DEBUG: f_dialog_init: dialog(1) API initialized.
          DEBUG: dialog.subr: Successfully loaded.
          DEBUG: Began Installation at Mon Jan 20 20:51:50 UTC 2025
          DEBUG: dialog.subr: DEBUG_SELF_INITIALIZE=[]
          DEBUG: UNAME_S=[FreeBSD] UNAME_P=[aarch64] UNAME_R=[15.0-CURRENT]
          DEBUG: common.subr: Successfully loaded.
          DEBUG: f_debug_init: ARGV=[pfSense-netconfig] GETOPTS_STDARGS=[dD:]
          DEBUG: f_debug_init: debug=[1] debugFile=[/tmp/bsdinstall_log]
          DEBUG: Running installation step: pfSense-netconfig
          DEBUG: dialog.subr: DEBUG_SELF_INITIALIZE=[]
          DEBUG: UNAME_S=[FreeBSD] UNAME_P=[aarch64] UNAME_R=[15.0-CURRENT]
          DEBUG: common.subr: Successfully loaded.
          DEBUG: f_debug_init: ARGV=[pfSense-sysinfo] GETOPTS_STDARGS=[dD:]
          DEBUG: f_debug_init: debug=[1] debugFile=[/tmp/bsdinstall_log]
          DEBUG: Running installation step: pfSense-sysinfo
          DEBUG: f_getvar: var=[nonInteractive] value=[] r=1
          DEBUG: smbios.system.maker=[Silicom]
          DEBUG: smbios.system.product=[SG-2100]
          DEBUG: smbios.system.version=[R308]
          DEBUG: smbios.planar.maker=[Silicom]
          DEBUG: smbios.planar.product=[80500-0205-G00]
          DEBUG: dialog.subr: DEBUG_SELF_INITIALIZE=[]
          DEBUG: UNAME_S=[FreeBSD] UNAME_P=[aarch64] UNAME_R=[15.0-CURRENT]
          DEBUG: common.subr: Successfully loaded.
          DEBUG: f_debug_init: ARGV=[pfSense-disk-part] GETOPTS_STDARGS=[dD:]
          DEBUG: f_debug_init: debug=[1] debugFile=[/tmp/bsdinstall_log]
          DEBUG: Running installation step: pfSense-disk-part
          DEBUG: dialog.subr: DEBUG_SELF_INITIALIZE=[]
          DEBUG: UNAME_S=[FreeBSD] UNAME_P=[aarch64] UNAME_R=[15.0-CURRENT]
          DEBUG: common.subr: Successfully loaded.
          DEBUG: f_debug_init: ARGV=[umount] GETOPTS_STDARGS=[dD:]
          DEBUG: f_debug_init: debug=[1] debugFile=[/tmp/bsdinstall_log]
          DEBUG: Running installation step: umount
          DEBUG: f_dialog_max_size: bsddialog --print-maxsize = [MaxSize: 24, 80]
          DEBUG: f_getvar: var=[height] value=[8] r=0
          DEBUG: f_getvar: var=[width] value=[57] r=0
          (END)

          I hope this gives enough information to get to the bottom of what's going on. Thanks again.

          J 1 Reply Last reply Reply Quote 0
          • J
            josephcocoa @josephcocoa
            last edited by josephcocoa

            Some more info, as I was able to do a screen recording to catch the error that flashes.

            What flashes is
            mmcsd0: Error indicated: 1 Timeout
            mmcsd0: Error indicated: 1 Timeout
            mmcsd0: Error indicated: 1 Timeout
            mmcsd0: Error indicated: 1 Timeout
            mmcsd0: Error indicated: 1 Timeout
            mmcsd0: failed to flush cache
            mmcsd0: failed to flush cache

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Hmm, what was the reason you're reinstalling? Was it showing any drive issues with the eMMC?

              J 1 Reply Last reply Reply Quote 0
              • J
                josephcocoa @stephenw10
                last edited by

                @stephenw10 It was hanging on boot. So I suspect that this is a failed unit.

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  It does look like a bad eMMC. If it's in warranty open a ticket.

                  Otherwise you can fit an m.2 SATA drive.
                  https://docs.netgate.com/pfsense/en/latest/solutions/netgate-2100/m-2-sata-installation.html

                  J 1 Reply Last reply Reply Quote 0
                  • J
                    josephcocoa @stephenw10
                    last edited by

                    @stephenw10 Unfortunately, it is a few months out of warranty. I'll see if I can find an m.2 drive and get it going. Thanks for your help.

                    1 Reply Last reply Reply Quote 1
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Just be sure to get a SATA drive not NVMe.

                      J 1 Reply Last reply Reply Quote 0
                      • J
                        josephcocoa @stephenw10
                        last edited by

                        @stephenw10 I've got a gazillion used m.2 sata drives, I'm sure one of them will work. :) Thanks!

                        1 Reply Last reply Reply Quote 1
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