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    updating to acme 1.0 breaks system beyond repair: need to restore from backup

    Scheduled Pinned Locked Moved ACME
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    • S Offline
      slu @MarvinFS
      last edited by

      @MarvinFS said in updating to acme 1.0 breaks system beyond repair: need to restore from backup:

      Installed packages to be REMOVED:
      bind-tools: 9.20.6
      pfSense: 2.8.0.1500029
      protobuf: 28.3,1
      protobuf-c: 1.4.1_7

      REMOVED sounds not good...

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      • S Offline
        slu @MarvinFS
        last edited by slu

        @MarvinFS on which pfSense version you tried this?
        Since 2.8.0 is removed it must be 2.8.0 stable installed before...

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        • M Offline
          MarvinFS
          last edited by

          I don't know if that's my specific system, but it was cleanly installed not long ago after release of 2.8.0. and nothing fancy there.. so I'm confused what to do

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          • jimpJ Offline
            jimp Rebel Alliance Developer Netgate
            last edited by

            I can't replicate that here, either. My system has the same versions of those packages installed and ACME goes on fine without wanting to remove them.

            Sometimes we have seen issues like that happen if there were conflicting packages somehow, or third party repos enabled (like FreeBSD).

            What's odd is that it doesn't say why it wants to remove them, just that they are going to be removed.

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            • S Offline
              slu @MarvinFS
              last edited by

              @MarvinFS same issue here?

              https://forum.netgate.com/post/1223146

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              • M Offline
                MarvinFS @slu
                last edited by

                Dear @slu @jimp

                Thank you for your support, people - really appreciate!
                Failed to figure out what was that - probably some broken deps- I've had zenarmor manually installed and crowdsec.
                I actually had that in the system - removed
                rm /usr/local/etc/pkg/repos/Zenarmor.conf
                rm /usr/local/etc/pkg/repos/FreeBSD.conf
                rm /usr/local/etc/pkg.conf

                but that didn't change anything I ended up fresh installing 2.7.2 from ISO, then upgrading to 2.8 and then restoring config (can't use netinstall as new installer doesn't want to connect to my pppoe during setup for unknown reason - so I can't use it, but it works just perfectly fine in GUI)

                Now the issue is resolved and I've installed acme just fine... can't tell what was that - I've been using pfsense maybe 10+ years.

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                • J Offline
                  jwt Netgate @MarvinFS
                  last edited by

                  @MarvinFS said in updating to acme 1.0 breaks system beyond repair: need to restore from backup:

                  it was cleanly installed not long ago after release of 2.8.0.

                  installed or upgraded?

                  @MarvinFS said in updating to acme 1.0 breaks system beyond repair: need to restore from backup:

                  can't use netinstall as new installer doesn't want to connect to my pppoe during setup for unknown reason - so I can't use it, but it works just perfectly fine in GUI)

                  more details here would be good.

                  @MarvinFS said in updating to acme 1.0 breaks system beyond repair: need to restore from backup:

                  I've had zenarmor manually installed and crowdsec.

                  hope your foot is OK

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                  • M Offline
                    MarvinFS @jwt
                    last edited by MarvinFS

                    @jwt said in updating to acme 1.0 breaks system beyond repair: need to restore from backup:

                    installed or upgraded?

                    2.7.2 was installed first from iso then upgraded to 2.8 then config restored - that resolved the issue.

                    @jwt said in updating to acme 1.0 breaks system beyond repair: need to restore from backup:

                    more details here would be good.

                    no details - unfortunately installer doesn't provide any logs or troubleshooting info, except "unable to contact netgate servers" during install. Despite same PPPoE username and password specified in the initial prompt as used during normal operations.

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                    • R Offline
                      raidflex
                      last edited by raidflex

                      Same issue, completely broke my system as soon as I started the package upgrade. I could not even SSH into the system and upon rebooting the system it would not boot anymore. I had to also restore from a backup. I have never had a package in pfsense completely hose the system like that.

                      When I ran the reinstall of 2.8.0 l restored the config directly from the drive and everything is working. The ACME package is also on version 1.0 after the restore now.

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                      • S Offline
                        slu @raidflex
                        last edited by

                        I upgrade from 0.9 to 1.0 on 2.8.0 today, no issue.

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                        • R Offline
                          raidflex @slu
                          last edited by

                          @slu said in updating to acme 1.0 breaks system beyond repair: need to restore from backup:

                          I upgrade from 0.9 to 1.0 on 2.8.0 today, no issue.

                          There must be some particular config or package conflict that causes the issue for some people. A package should not be able to break the system that bad though.

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                          • jimpJ Offline
                            jimp Rebel Alliance Developer Netgate
                            last edited by

                            The OP of this thread had unsupported packages installed from third-party repositories, which is almost certainly where the problem originated. It doesn't matter if the repo configs were removed -- if local packages were installed/changed by those repos, those packages are still present.

                            While we do not deliberately break such configurations, if you install a package from unsupported repositories and they replace or mess with base system dependencies, then there is no telling what will break over time like this.

                            One of many reasons we discourage using anything but Netgate repositories for packages.

                            Remember: Upvote with the πŸ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

                            Need help fast? Netgate Global Support!

                            Do not Chat/PM for help!

                            M 1 Reply Last reply Reply Quote 1
                            • M Offline
                              MarvinFS @jimp
                              last edited by

                              @jimp said in updating to acme 1.0 breaks system beyond repair: need to restore from backup:

                              While we do not deliberately break such configurations, if you install a package from unsupported repositories and they replace or mess with base system dependencies, then there is no telling what will break over time like this.

                              Understood - thank you very much for the clarification. I need crowdsec though... and there are no official support yet. I don't mind reinstalling the system, it takes reasonable amount of time, unless I found netinstaller fails to connect to my pppoe which tripled the time of restoration. For that I have no explanation and it is obviously not related to the dependencies, but that's offtopic in this thread.

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