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    cannnot get internet access through pfsense after 3 years of no trouble

    Scheduled Pinned Locked Moved General pfSense Questions
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    • S Offline
      shdjshdjshd @stephenw10
      last edited by

      @stephenw10

      Hi Stephen just wanted to say thanks so much for all your help in this.

      I think the thing i got wrong was the server name in pfsense was changed by the vpn provider unawares to me.

      New cable arrived today seems to have helped connect to the wan. I disabled all dhcp in my isp router also.

      I guess they changed the catch all address i was using to connect to the fastest server and i am now choosing a specific ip address from inside my pf sense console.

      Really great software this and i am thankful for not just connecting the vpn app every time again.

      Thanks again man

      1 Reply Last reply Reply Quote 0
      • stephenw10S Offline
        stephenw10 Netgate Administrator
        last edited by

        No worries, glad you were able to get back up and running. ๐Ÿ‘

        S 1 Reply Last reply Reply Quote 0
        • S Offline
          shdjshdjshd @stephenw10
          last edited by shdjshdjshd

          @stephenw10

          Hi Stephen

          I have tried to update the pfsense software and its got stuck in a loop.

          Tried updating from 2.7.2 to 2.8.1

          Everything went fine but then it got stuck in a never ending loop.

          Ive plugged a monitor into the firewall and it says it has

          no/boot/kernel/kernel

          so im guessing something hasn't been downloaded properly.

          Do i wipe the firewall software and start again or is there an easier fix.

          Thanks in advance

          kicking myself as it was working fine

          GertjanG 1 Reply Last reply Reply Quote 0
          • stephenw10S Offline
            stephenw10 Netgate Administrator
            last edited by

            Hmm, you might be able to load the old kernel to recover. At the loader menu hit option 6 to select kernel.old.

            But if it's somehow lost the boot directory entirely then you will need to reinstall and restore the config. You can recover the config during the install if you don't have a backup (which you should ๐Ÿ˜‰ ).

            1 Reply Last reply Reply Quote 0
            • GertjanG Offline
              Gertjan @shdjshdjshd
              last edited by

              @shdjshdjshd said in cannnot get internet access through pfsense after 3 years of no trouble:

              kicking myself as it was working fine

              Don't.
              Keep in mind that "upgrading with a click in the GUI" isn't always the best way to upgrade (upgrading from the console is imho always better btw).
              There are moments you actually can't / shouldn't upgrade from the GUI.
              Reasons, easy to understand, are : hidden, reserved partition sizes changed (software always needs more space ^^), or the preferred file system changed (a couple of yours ago, it was ext3, now its ZFS that became the new thing, and to change the file system you need to nuke the partitions first).
              You need some new knowledge : how to create a bootable USB stick. That's it.

              Here you go : the reading "how to do it" Prepare a USB Memstick will take you more time as actually doing the install.

              Before you start, get a copy of your pfSense config file.
              Then : re install pfSense from 'scratch' with the stick.
              Do minimal WAN/LAN setup, so ou can access the GUI.
              Upload your config file.
              Reboot and done.

              And for free you get a nice hand's on experience : the day things break (hardwxare can break) you will know how to start from scratch and get your Internet access back "within 10 minutes" (after replacing that dead drive ^^).

              No "help me" PM's please. Use the forum, the community will thank you.
              Edit : and where are the logs ??

              S 1 Reply Last reply Reply Quote 1
              • S Offline
                shdjshdjshd @Gertjan
                last edited by

                @Gertjan
                @stephenw10

                Could you direct me to the download page for the previous 2.7.2 version please as i just want to get this working .

                Thank you for the help so far.

                I have tried to use the free iso file but it says it is corrupted for some reason when im trying to load it into balena etcher for 2.8.1 off the netgate website. It is the one where you have to buy it for free.

                patient0P 1 Reply Last reply Reply Quote 0
                • patient0P Offline
                  patient0 @shdjshdjshd
                  last edited by

                  @shdjshdjshd said in cannnot get internet access through pfsense after 3 years of no trouble:

                  Could you direct me to the download page for the previous 2.7.2 version

                  Here you go: https://atxfiles.netgate.com/mirror/downloads/

                  S 2 Replies Last reply Reply Quote 0
                  • S Offline
                    shdjshdjshd @patient0
                    last edited by

                    @patient0

                    Thanks Balena Etcher dosent seem to be working at all for me.

                    Should i use Rufus to clean off the flash drive first that i have . I think i used this flash drive before for 2.7.2 although now it dosent work with the lastest iso file

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S Offline
                      stephenw10 Netgate Administrator
                      last edited by

                      You should use the memstick img if you're writing to a USB memstick not the ISO.

                      S 1 Reply Last reply Reply Quote 0
                      • S Offline
                        shdjshdjshd @stephenw10
                        last edited by shdjshdjshd

                        @stephenw10

                        Hi Stephen

                        Apologies yes I meant the mem stick version

                        Yes I tried that it gave some error once it was downloaded the memstick one. It had gz on the end of the filename, is this correct? I thought it should have IMG at the end but I cannot find a file that works for me.

                        It's there any programme that completely wipes a memory stick so I can download this programme?

                        I remember all this being a lot easier first time I did it. Maybe I need a new memory stick.

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S Offline
                          stephenw10 Netgate Administrator
                          last edited by

                          Etcher can extract the img from the gzip on the fly when it write it so that's not an issue.

                          What was the error?

                          S 1 Reply Last reply Reply Quote 0
                          • S Offline
                            shdjshdjshd @stephenw10
                            last edited by shdjshdjshd

                            @stephenw10

                            Okay managed to flash the drive

                            Pfsense loaded

                            Am I launching a shell for rescue or reinstalling do you think?

                            It's giving me three options

                            I don't have the previous config file ( think it's on an old hard drive) but I can quickly download and access one that I was using and edit it to my requirements

                            It says something about zfs for system, should I stay with ufs?

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S Offline
                              stephenw10 Netgate Administrator
                              last edited by

                              In the first menu you should have an option to recover the config. Do not agree to wipe the drive until you have recovered it.

                              https://docs.netgate.com/pfsense/en/latest/install/install-walkthrough.html#configuration-restore

                              Unless you are installing to eMMC or a very small SSD you should use ZFS.

                              S 1 Reply Last reply Reply Quote 0
                              • S Offline
                                shdjshdjshd @stephenw10
                                last edited by shdjshdjshd

                                @stephenw10

                                I don't think it can see the config file should I just choose install pfsense?

                                Edit: Right hopefully I'm getting somewhere, I have wiped the vault and will now try to connect to it

                                S 1 Reply Last reply Reply Quote 0
                                • stephenw10S Offline
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  If the filesystem was sufficiently damaged it may not have been possible to recover the config.

                                  S 1 Reply Last reply Reply Quote 0
                                  • S Offline
                                    shdjshdjshd @shdjshdjshd
                                    last edited by

                                    I've made a new password and it doesn't recognise it.

                                    So I'm going to reinstall it again

                                    1 Reply Last reply Reply Quote 0
                                    • S Offline
                                      shdjshdjshd @stephenw10
                                      last edited by

                                      @stephenw10

                                      Thanks again Stephen

                                      All solved now I have the config file, if it's not broke don't fix it is a good saying for me to follow.

                                      1 Reply Last reply Reply Quote 1
                                      • S Offline
                                        shdjshdjshd @patient0
                                        last edited by

                                        @patient0

                                        Thanks for the old download links, really helpful those solving this.

                                        1 Reply Last reply Reply Quote 0
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