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    Installed pfsense but no internet

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • S Offline
      SteveITS Galactic Empire @bagman
      last edited by

      @bagman We mean, the MAC of what you were using (what works).

      If I plug my internet directly into my isp router it connects

      Is "my Internet" a router? A PC?

      Did you power off the ISP router?

      Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
      When upgrading, allow 10-15 minutes to reboot, or more depending on packages, CPU, and/or disk speed.
      Upvote 👍 helpful posts!

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      • stephenw10S Offline
        stephenw10 Netgate Administrator @bagman
        last edited by

        @bagman said in Installed pfsense but no internet:

        so I should login to my isp router, find out the Mac address. Then input that Mac address on my pfsense wan interface?

        Yes I would try that. It's MAC is probably also on the label.

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        • B Online
          bagman @SteveITS
          last edited by

          @SteveITS sorry for my poor explanation

          My internet= cable into my property

          Everytime I am plugging my internet directly into my pfsense pc. I then connect to it with my laptop using the lan port.

          My isp router is completely powered down when I do this.

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          • stephenw10S Offline
            stephenw10 Netgate Administrator
            last edited by

            There is probably a modem between the physical wire coming in and the Ethernet cable you connect to pfSense though?

            Rebooting that may release any MAC lock if you can't easily find the MAC of the ISP router.

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            • B Online
              bagman @stephenw10
              last edited by

              @stephenw10 my internet comes through the wall of my house into a SDX 611 GPON ONT

              I don't think it's a modem?

              chpalmerC 1 Reply Last reply Reply Quote 0
              • B Online
                bagman @stephenw10
                last edited by

                @stephenw10 changing the MAC address didn't work :(

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                • stephenw10S Offline
                  stephenw10 Netgate Administrator
                  last edited by

                  Ok, it's unlikely to be MAC locked if it's GPON. Can you tell us who your ISP is? BT?

                  I wouldn't expect anything special to be required here but some ISPs do odd things. It might require a specific client identifier or VLAN.

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                  • chpalmerC Offline
                    chpalmer @bagman
                    last edited by

                    @bagman said in Installed pfsense but no internet:

                    SDX 611 GPON

                    Its an Adtran!

                    https://www.adtran.com/en/products-and-services/sdx-600-series

                    Does your ISP use PPPoe or?

                    Around here a local ISP allows one connection. That is based on the MAC address.. The lease time is over 24 hours. Plug it out Friday night.. it will work Sunday morning.. kind of thing.

                    Triggering snowflakes one by one..
                    Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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                    • stephenw10S Offline
                      stephenw10 Netgate Administrator
                      last edited by

                      Oh, right of course 🤦 If it's BT (or some 3rd party ISP using them) it will be PPPoE not DHCP.

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                      • B Online
                        bagman @stephenw10
                        last edited by

                        @stephenw10 my Isp is Vodafone

                        stephenw10S 1 Reply Last reply Reply Quote 0
                        • B Online
                          bagman @chpalmer
                          last edited by

                          @chpalmer OK I will power off the Adtran SDX box for over 24 hours and reset the PFSense MAC address and try again.

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                          • stephenw10S Offline
                            stephenw10 Netgate Administrator @bagman
                            last edited by

                            But is it in the UK coming in over Openreach connection? If so you will need to configured PPPoE.

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                            • B Online
                              bagman @stephenw10
                              last edited by

                              @stephenw10 yes I am based in the UK, I believe it is coming in on a openreach connection.

                              What do I need to change to set it up for PPPOE?

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