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    SG-2440 random shutdown

    Official Netgate® Hardware
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    • Y
      yellowbrick
      last edited by

      Hello,

      Over the last 2-3 months my SG-2440 has been shutting down randomly with increasing frequency to where it now happens approx once a week. Here are the symptoms:

      -no lights on the SG2440 whatsoever
      -power cables still plugged in
      -no power loss
      -no other equipment on the UPS having any issues (have moved to another port on the UPS already)
      -need to remove power cable and re-insert to reboot the unit

      • **the time on the unit is > months old at startup, syncs after the device boots each time **
        -i have also replaced the power brick with another unit and still see the same symptoms

      What else can I check? Any ideas to proceed?

      Thanks

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      • ivorI
        ivor
        last edited by

        Please contact our support and reference this thread. https://customercare.netgate.com/

        Need help fast? Our support is available 24/7 https://www.netgate.com/support/

        1 Reply Last reply Reply Quote 0
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