Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    NUT APC Smart UPS 1500 Service Failed to Start

    Scheduled Pinned Locked Moved pfSense Packages
    17 Posts 6 Posters 23.3k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • R Offline
      rsw686
      last edited by

      The UPS might not be supported with NUT 2.0.4. Try starting it from the console and see what the error is.

      /usr/local/etc/rc.d/nut.sh start

      Regarding your other post.

      Since pfSense is based on FreeBSD 6.2 we won't be moving to NUT 2.2.0 until either the 6.2 package is updated or pfSense moves to FreeBSD 6.3.

      This is NOT supported, but you can install NUT 2.2.0 from the console with the following commands. This is using the 6.3 package, but it seemed to work when I tested it.

      pkg_delete nut-2.0.4
      pkg_add ftp://ftp.freebsd.org/pub/FreeBSD/ports/i386/packages-6.3-release/All/nut-2.2.0.tbz

      Then you would need to modify /usr/local/pkg/nut.xml and change newhidups to usbhid-ups.

      After that navigate to the NUT pfSense webgui page, select the APC Smart-UPS USB model and click Change.

      Again this is all the help I can provide on this. Only try this if you are comfortable with the console and are willing to reinstall pfSense if you mess up your install.

      1 Reply Last reply Reply Quote 0
      • U Offline
        UnderCover
        last edited by

        i get this error when i try to manually uninstall

        pkg_delete nut-2.0.4

        pkg_delete: package 'nut-2.0.4' is required by these other packages
        and may not be deinstalled:
        nut-usb-2.0.4

        so i went ot the gui and hit the x on th nut package in installed packages and it deleted ok

        then i did this and it gave me the warning below

        pkg_add ftp://ftp.freebsd.org/pub/FreeBSD/ports/i386/packages-6.3-release/All/nut-2.2.0bz

        Fetching ftp://ftp.freebsd.org/pub/FreeBSD/ports/i386/packages-6.3-release/All/nut-2.2.0.z… Done.
        pkg_add: warning: package 'nut-2.2.0' requires 'perl-5.8.8_1', but 'perl-5.8.8' is instald

        then i navigated to /usr/local/pkg/

        and there is no nut.xml

        ls

        bandwidthd.inc          miniupnpd.xml           openvpn_cli.xml
        bandwidthd.xml          olsrd.xml               openvpn_csc.xml
        carp.xml                openntpd.inc            pf
        carp_settings.xml       openntpd.xml            routed
        miniupnpd.inc           openvpn.xml             sasyncd.xml

        pwd

        /usr/local/pkg

        also on the web gui there is no installed package with the word nut in it

        so where do i go from next?

        Thanks for your time and help

        EDIT:

        just for testing..

        I uninstalled 2.2.0 and installed the nut 2.0.4 from the web interface and reconfigured the nut gui to SMART-UPS USB and ran the command you told me

        /usr/local/etc/rc.d/nut.sh start

        starting newhidups
        Network UPS Tools - UPS driver controller 2.0.4
        Network UPS Tools: New USB/HID UPS driver 0.28 (2.0.4)

        No matching USB/HID UPS found
        Driver failed to start (exit status=1)
        newhidups failed to start

        1 Reply Last reply Reply Quote 0
        • R Offline
          rsw686
          last edited by

          Did you try to start it from the console with nut.sh??

          Like I said it is NOT supported. I might not give directions next time as I really don't want to deal with this. The correct thing would have been to uninstall nut-usb-2.0.4 like it mentioned when you went to delete nut-2.0.4. Then you could have removed it.

          The reason the nut.xml file isn't there is you removed the package from the gui. That removes the pfSense gui files for it. I'm thinking you will need to uninstall nut-2.2.0 from the console, reinstall the package, remove nut-2.0.4, then reinstall nut-2.2.0.

          1 Reply Last reply Reply Quote 0
          • U Offline
            UnderCover
            last edited by

            thank you for your help

            /usr/local/etc/rc.d/nut.sh start

            starting usbhid-ups
            Network UPS Tools - UPS driver controller 2.2.0
            Network UPS Tools: 0.28 USB communication driver 0.28 - core 0.30 (2.2.0)

            No matching HID UPS found
            Driver failed to start (exit status=1)
            usbhid-ups failed to start

            i still get this error… i guess my APC Smart UPS 1500 is not supported, i am going to try my serial cable and see if i can get any luck out of that

            1 Reply Last reply Reply Quote 0
            • U Offline
              UnderCover
              last edited by

              SUCCESS

              i got the serial cable to work with it

              /usr/local/etc/rc.d/nut.sh start

              starting apcsmart
              Network UPS Tools - UPS driver controller 2.2.0
              Network UPS Tools (version 2.2.0) - APC Smart protocol driver
                      Driver version 1.99.8, command table version 2.0
              Detected Smart-UPS 1500 [AS0741231626(] on /dev/ttyd0
              starting upsd
              Network UPS Tools upsd 2.2.0
              listening on 0.0.0.0 port 3493
              Connected to UPS [Battery2]: apcsmart-Battery2
              starting upsmon
              Network UPS Tools upsmon 2.2.0
              UPS: Battery2@localhost (master) (power value 1)
              Using power down flag file /etc/killpower

              thanks for your help!

              guess usb is still in development

              1 Reply Last reply Reply Quote 0
              • U Offline
                UnderCover
                last edited by

                btw….

                I reverted to the offical 2.0.4 beta package

                i changed the settings to use my APC Smart UPS 1500 to use a black serial cable

                it works perfectly

                thanks for all your help!

                1 Reply Last reply Reply Quote 0
                • dotdashD Offline
                  dotdash
                  last edited by

                  FWIW, I had a similar issue. Did a fresh install on RC3 on a box that was previously running an older version- beta2, rc1, I forget. Nut was monitoring an APC Smart-UPS 1500 via USB. Re-loaded the packages after restoring the config, but nut would not start. Deleted nut-usb and nut 2.0.4, and loaded nut 2.2.0. Modified the nut.xml, re-selected Smart-UPS (USB), and saved. Worked fine for me.

                  1 Reply Last reply Reply Quote 0
                  • V Offline
                    Visseroth
                    last edited by

                    How did you go about getting around the required packages?

                    And forgive me for asking but how do you install nut 2.2? Where is the package located once downloaded.

                    We have had quite a winter here and people and trees are constantly hitting power lines and messing up the power and I would really love to have this working.

                    I have a APC 750 VA UPS and it only has a USB interface.

                    1 Reply Last reply Reply Quote 0
                    • dotdashD Offline
                      dotdash
                      last edited by

                      Here are the notes, adjusted to the currently available package.
                      I haven't had to try it recently, so It may work or it may not. The process is after all, unsupported.
                      Hope these help, but I can't really provide any more help- I was just following rsw686's notes:

                      fetch ftp://ftp.freebsd.org/pub/FreeBSD/ports/i386/packages-stable/All/nut-2.2.0_1.tbz
                      pkg_delete nut-usb-2.0.4
                      pkg_delete nut-2.0.4
                      fetch ftp://ftp.freebsd.org/pub/FreeBSD/ports/i386/packages-stable/All/net-snmp-5.3.2_1.tbz
                      pkg_add net-snmp-5.3.2_1.tbz
                      pkg_add nut-2.2.0_1.tbz

                      edit /usr/local/pkg/nut.xml

                      under APC Smart-UPS USB
                      changed newhidups05 to usbhid-ups00

                      webgui-
                      nut, config, select APC Smart-UPS USB, save

                      1 Reply Last reply Reply Quote 0
                      • V Offline
                        Visseroth
                        last edited by

                        I am getting the error…...

                        # pkg_add net-snmp-5.3.2_1.tbz
pkg_add: package 'net-snmp-5.3.2_1' or its older version already installed

                        unfortunately I don't know what prior version is installed. Any help?

                        1 Reply Last reply Reply Quote 0
                        • jahonixJ Offline
                          jahonix
                          last edited by

                          pkg_info shows which packages are installed.

                          1 Reply Last reply Reply Quote 0
                          • V Offline
                            Visseroth
                            last edited by

                            Well thank you  for the reply. Apparently I'm not having any luck and am afraid of breaking my box so I just hope that some time soon nut 2.2 will be added to the packages.

                            1 Reply Last reply Reply Quote 0
                            • jahonixJ Offline
                              jahonix
                              last edited by

                              Does pkg_info show any installed net-snmp… infos?

                              1 Reply Last reply Reply Quote 0
                              • V Offline
                                Visseroth
                                last edited by

                                Well, don't know now. I gave up and maybe for the better, for the reason posted in http://forum.pfsense.org/index.php/topic,7832.0.html

                                1 Reply Last reply Reply Quote 0
                                • D Offline
                                  DAPBENJAMIN
                                  last edited by

                                  Hi,

                                  I made the change as suggested above:
                                  "
                                  Then you would need to modify /usr/local/pkg/nut.xml and change newhidups to usbhid-ups.
                                  "

                                  And now my Back-UPS ES 650 works perfectly.

                                  ![Back-UPS ES 650.jpg](/public/imported_attachments/1/Back-UPS ES 650.jpg)
                                  ![Back-UPS ES 650.jpg_thumb](/public/imported_attachments/1/Back-UPS ES 650.jpg_thumb)

                                  1 Reply Last reply Reply Quote 0
                                  • U Offline
                                    UnderCover
                                    last edited by

                                    since we have gone to freebsd 7….

                                    are you going to update nut 2.0.4 to the latest out and make it available for the 1.2.1 test snapshots to download?

                                    1 Reply Last reply Reply Quote 0
                                    • First post
                                      Last post
                                    Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.