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    PfSense web UI hangs but NAT/routing still works

    General pfSense Questions
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    • S
      scootabug
      last edited by

      I am also having this same issue. Very frustrating on a box with 11 interfaces acting as a network segment firewall. When I restart PfSense, I obviously lose connection between the segments which causes interruptions to our business operations!

      Oh and option 11 to restart webConfigurator seems to indefinitely respond with "…..........." but it obviously never restarts.

      I am using pfSense 2.0-RC3

      Makes me a sad panda!  :'(

      Any workarounds?  I considered killing Lighttpd and then trying webConfigurator but didn't know if that'd be any good...

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      • P
        phils
        last edited by

        Any workarounds?  I considered killing Lighttpd and then trying webConfigurator but didn't know if that'd be any good…

        Well I have no access to shell or console, so I can't do anything like that.

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        • W
          wallabybob
          last edited by

          @phils:

          Any ideas on how I could get some diagnostic information given the box becomes unresponsive?

          After reboot, on console select option 8 to get shell prompt then type top -S -H to get a full screen display of what is happening in the system. Then when web GUI freezes up look at the console: does the display update the uptime and time of day? Can you provide a screenshot, say at 10 minutes after startup and again when the GUI freezes?

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          • P
            phils
            last edited by

            After reboot, on console select option 8 to get shell prompt then type top -S -H to get a full screen display of what is happening in the system. Then when web GUI freezes up look at the console: does the display update the uptime and time of day? Can you provide a screenshot, say at 10 minutes after startup and again when the GUI freezes?

            Thanks for your reply.

            I've taken some screenshots (using my phone, as it's a separate PC).

            First one is about 2 hours after booting (and no hangs yet because I haven't used the web interface)

            Second one is 10-20 seconds after I made it hang by clicking on the pfSense icon about 10 times over about 20 seconds.. wasn't hard to make it hang at all.
            Third one is another minute after that.

            top still runs fine .. I just can't ssh to the box or use the web interface.  I can quit top, but once I'm presented with the shell prompt, I can't execute anything.

            Any help appreciated (or next steps to help diagnose)

            20110915_221938.jpg
            20110915_221938.jpg_thumb

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            • P
              phils
              last edited by

              2nd screenshot

              20110915_222056.jpg
              20110915_222056.jpg_thumb

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              • P
                phils
                last edited by

                3rd screenshot

                20110915_222149.jpg
                20110915_222149.jpg_thumb

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                • W
                  wallabybob
                  last edited by

                  No evidence of processes looping or interrupt handlers looping.

                  Can you try a SSD or rotating hard drive in case your problem is related to using a USB flash drive or a particular USB drive as your mass storage? (The activities you say prompt the hang are file system activities - maybe the hang is the OS waiting for a file system request to complete.)

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                  • P
                    phils
                    last edited by

                    Can you try a SSD or rotating hard drive in case your problem is related to using a USB flash drive or a particular USB drive as your mass storage? (

                    I tried plugging in an old SATA hard drive I had lying around and it seems to be rock solid now (same config used)

                    I have tried lots of different USB sticks but it still hangs.. must be an issue with the USB stick, or with the USB on my motherboard.

                    Oh well, I will be using a CF -> SATA adapter anyway for this permanently.. I guess I will not worry too much about it.

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                    • W
                      wallabybob
                      last edited by

                      @phils:

                      I tried plugging in an old SATA hard drive I had lying around and it seems to be rock solid now (same config used)

                      Thanks for the update. What motherboard are you using and what chipset does it have?

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                      • P
                        phils
                        last edited by

                        What motherboard are you using and what chipset does it have?

                        Motherboard is a Jetway NF99-525-LF

                        http://www.jetway.com.tw/jw/ipcboard_view.asp?productid=832&proname=NF99-525-LF

                        INTEL ® Atom Processor D525 + ICH9R Chipset

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                        • K
                          krayola
                          last edited by

                          Same problem - webui keeps hanging… I found killing all of lighthttpd and php processes off fixes it.  I'll dig further the next time it stops responding... Not hard to make it happen, just use the UI.

                          Soekris Net6501-50 with a regular 5400rpm SATA drive.

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